What evidence can you share that demonstrates the impact of the engagement?
We get very good feedback from our clients. We have a very good SaaS product.
We’ve improved the employee onboarding process from 3-4 weeks to 1-2 weeks for 2.500 users. Our net promoter score (NPS) improved from 30 to 50 within the year. We also extended user expenditures from 40 to 55 % monthly.
How did Develocraft perform from a project management standpoint?
They are a cooperative staff for us. They’re a very stable team. We’ve had the same people working for us for two years. When we need additional people for projects, they hire the appropriate people for us for whatever length of time we need them. They’re very flexible. Every person that has cooperated with us has high IT qualifications. We have weekly calls and try and work day-to-day with them. We do everything according to scrum. We use Jira and Slack. The project management is perfect.
What did you find most impressive about them?
They are great in finding the right IT people and building a development team. They’re a real value-add for my company. They work super-fast. Their team definitely meets our needs.
If we have any trouble, they always discuss openly and they try to improve their service. For example, we weren't satisfied with UX specialist and they found a new one
Are there any areas they could improve?
It’s a successful cooperation. I think that support with knowledge about IT trends and technologies could be valuable.
Do you have any advice for potential customers?
I’ve had such a good experience with them.