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Your Trusted Software Development Partner

4.8
12 reviews

Established in 2000, DevCom provides complex software engineering solutions for clients worldwide. At DevCom, we understand the value of technology is in the benefits it yields to our clients. We select from the best state-of-the-art technologies to engineer solutions that fit client needs.

We comply with the latest development and technology standards, apply cutting edge software engineering methodologies and integration procedures to build quality solutions.

We use the latest and most available software languages ranging from .NET, Java, JavaScript, Delphi to technologies like Objective C, Adobe Flash, Microsoft Sharepoint, and more.

DevCom is a truly customer-centric company that strives in putting client’s satisfaction in front of everything. We have adopted industry standard Agile methodologies designed to create lean, timely, effective and efficient solutions.

READ MORE...
 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2000
Show all +
Port Orange, FL
headquarters
other locations

Portfolio

Key clients: 

We serve large enterprises, independent software vendors and startups across a broad range of industries including finance, logistics & transportation, healthcare, retail & e-commerce, construction & engineering, sport & entertainment, media, sales & marketing, nonprofits, and beyond.

DevCom is flexing to fit the unique business requirements of each project.

Web Cloud Storage

The Web Cloud Storage is a secured system used as a personal web storage with an emphasis on isolation and privacy. The cloud system provides an ability to allocate resources of different performance and hardware parameters and to use available cloud apps depending on the allocated resources. The Web Cloud Storage enables users to encrypt and to securely store their personal content and data beyond the reach of 3rd parties.

Features:

● Personal Account

● Payment and Billing

● Private Search Engine

● Encrypted Data Store

● MarketPlace App

● Secure Mail

HomeCare CRM

HomeCare CRM is a tailored CRM solution developed for an American Heating and Air Conditioning company. The main goal of the solution is to enable company employees to work with the CRM on multiple devices both stationary and mobile. HomeCare CRM has all the necessary features for optimizing and improving productivity of on-the-go employees.

Features:

● Admin Panel

● Maps Module

● User Dashboard

● Reminders

● Lead Management

● Reporting

Corporate Communications App

The application enables members of a global MLM company to use their internal ERP (enterprise resource planning) system on-the-go. It provides a range of useful features for lead management and reporting. In short, the application allows viewing personal and team snapshots, tracking SMS campaigns, contacting management, viewing reports, and much much more.

Features:

● Personal Prole

● Lead Management Tools

● SMS Campaigns

● Reports

● Messenger

● News Feed

● Terms of Service implemented

Mariner Data Management Portal

An innovative portal that allows members to manage their documents and interact with the marine community. The software solution records and analyzes a sea service by time in rank, time with company and time on vessel. Mariner Data Management Portal is an all-in-one solution for every mariner business.

Features:

● Store and access documents securely

● Receive expiry alerts, notifications and timely reminders

● Share documents with the ships' owner, company or prospective employer

● Record and analyse your sea service

Emergency Medical Application

Working with the Healthcare industry, DevCom is a reliable custom software development outsourcing partner to build sophisticated healthcare solutions from design, to implementation and testing.

The Emergency Medical Application is the flagship solution of our client that is tremendously successful among US healthcare vendors. This sophisticated software reduces inventory waste, human error and, above all, costs. Furthermore, many of the satisfied end-users claim that the software saves them tens of thousands of dollars and makes them competitive in the dynamic US economy.

The solution allows end-users quickly manage parts, create and change supply requests, and send information about an ambulance. At the same time, the administrators have the ability to see an exact location of assets that are tagged with an RFID (Radio Frequency IDentification) enabled tag or seal. The RFID system quickly scans...

Traminer Platform: Developing Big Data Software

The Traminer platform enables fast development of tailored information software, and it consists of libraries, patterns and technical expertise. The platform works for any business model and enables employee mobility, collaboration and manipulations with Big Data. WIth the help of Traminer, developers can create software solutions that allow users to get current data on-the-go and offline.

Features:

● Mobile: accessible distribution of information in real-time

● Offline First: zero latency and increased performance of mobile employees

● Big Data: handles up to 1M real-time records on devices

● Easy Sync: always-responsive with a background sync and no downtime

Solar System Performance Software

DevCom has developed a unique energy management software solution that calculates shadows and panel exposure to the sun in order to get precise performance predictions. For development purposes, software engineers at DevCom have been heavily relying on Data Science methodologies. The methodologies include physical and mathematical calculations that use position, absolute time, and a 3D model of surface.

Moreover, a user can customize the Solar System Performance Software solution adding objects that produce shade, such as trees, chimneys or adjacent buildings. The software then creates an animation of a 24-hour cycle with the visible shadow effect. The system calculates performance so that a user knows what are the most ideal panels and inverters for a situation.

Finally, the 3D model has been designed using Google maps API making the...

Comic Books Portal

The Comic Books Portal is a cross-functional solution for reading comics on-the-go.
It converts any comic book le into a readable and usable one in the epub format.
The platform allows a user to read comics in any comfortable way: panel by panel, box by box, or in a landscape mode. Finally, the Comic Books Portal is a cross-platform solution that synchronizes comics collections between all the gadgets. 

Features:

● Decrypting and converting images
● Outstanding UX with a customizable UI
● Epub Generation
● Cross-platform synchronization

Dating App

Dating Application is the Next Big Mobile Dating app which is targeted to be a tool for long-term relationship establishment. The initial app version has already gained 4.5-star rating on Play Store. Comparing to other dating apps, this application has more tools for personality traits identification and built-in clever matching system. The entirely new way to find new matches - is a question explorer. The questions can be chosen individually by user. The answer may also be filtered by quality, interest, dater criteria, etc.

Features:

● Clever Matching Algorithm

● Swipe-to-like Match Search

● Question Explorer

● Personality Traits

● Chat

● Personal Profile

● Connections

Soccer Training App

The Soccer Training App is an application for young soccer players to train and motivate themselves in competitions and tournaments. It is a crossplatform app available for IOS and Android. The application consists of 4 main Departments (Technical, Physical, Psychosocial, and Lifestyle). Each department includes several training programs with interactive exercises and challenges. All departments consist of interesting videos, audio files, curriculum, and rewarding challenges.

Features:

● Training Departments

● Training Programs

● Personal Training Ground

● Individual Exercises

● Point System

● Tournaments and Competition

Thalamus Web App: Task Management in no Time

The task management application is a time reporting tool supporting all the
business processes. Any user can easily utilize the app without an overhead of
technical details and simply authorize via Google Apps. In addition, the custom
software solution has a great UI, and it provides a wonderful UX.

Features:

● User authorization via Google-Apps

● Company Creation

● Project Creation

● Task Management

● Reporting

● TimeTracking feature

● CSV Export

Photo Sharing App

The Photo Sharing App is a native iOS application designed to allow users to take snapshots with a comment and send it simultaneously to multiple selected platforms - storage locations, blogs, social media websites. The core app idea was to link all social network accounts in one application. The application uses standard APIs for integration with social media and blogs.

Features:

● taking a picture/video

● switching front/rear camera view

● setting the flash to on/off/auto

● using device’s library

● multiple social networks selection

● photo/video/text delivery to multiple social networks

Reviews

4.8
12 reviews
Sort by

Ongoing Software Dev Outsourcing for Tech Firm

“They’re specialists in making efficient, inexpensive software that can process data quickly and correctly.”

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2012 - Ongoing
Project summary: 

DevCom is a long-term development partner for a tech firm. They have collaborated on three major projects that grew in complexity and work in SQL, HTML, and cloud-based services.

The Reviewer
 
1-10 Employees
 
Denmark
CEO, Tech Firm
 
Verified
The Review
Feedback summary: 

DevCom has created sophisticated solutions that run well and are cost effective. They listen well, are respectful, and work hard. They have no major limitations and collaborate well on experimental development.

BACKGROUND

Introduce your business and what you do there.

We’re a social and data development company that provides investment management services. I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DevCom?

We wanted to find a competent, reliable software development partner.

SOLUTION

What was the scope of their involvement?

We’ve worked with them on three major projects over the past six years, each of which has grown in complexity. The first was a simple database system. The second was a more complex online database system in Microsoft SQL. The last, and largest project involves database development and geographical data development in a cloud service. They also work in HTML.

What is the team composition?

The team size varies, depending on the project. We always have a project manager who oversees a team of 2–5 developers.

How did you come to work with DevCom?

A partner of ours worked with them on a programming project and felt they’d be a good fit for us. The recommendation came during a search process, but after we interviewed them we didn’t feel the need to speak with other companies.

What is the status of this engagement?

We started working together in 2012 and have worked together on a per project basis ever since. They’re a development partner and do work for us all the time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

If we can build sophisticated software that runs well for a low cost, we consider it a success. They’re specialists in making efficient, inexpensive software that can process data quickly and correctly. When the idea and the logic work, the software writes itself. They know how to go in and fix errors without destabilizing the whole program. They have a good understanding of development and design and they create useful programs for our users.

How did DevCom perform from a project management standpoint?

They are good listeners and they work hard. They're respectful and they take us seriously. We have a good collaboration and we communicate frequently.

What did you find most impressive about them?

They’re perfect for our needs. We have a strong knowledge of our market and our users and can communicate with DevCon to help them fulfill their programming and software mission.

Are there any areas they could improve?

They’re perfect with small projects. By their nature, larger, experimental projects make estimating overall timelines difficult, since restrictions and problems arise as part of the process. DevCom has no major limitations and can do a lot of things. If they want to grow in the West, they should grow their team to better engage in sophisticated debates with their clients.

Do you have any advice for potential customers?

Start with a small project to get to know each other and build on trust and performance. They’re good at isolating business problems and providing technical solutions for companies that are unsure of what they want.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Online College Marketplace

“You can tell that everyone in their organization is passionate about what they do.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

DevCom provides development services for a college-specific buy, sell, and trade marketplace platform. The team prototyped the platform and unique matching algorithms, then built a website and two mobile apps.

The Reviewer
 
1-10 Employees
 
Palm Beach, Florida
CEO, CollegeBom
 
Verified
The Review
Feedback summary: 

DevCom has been engaged from the outset. Their detailed elicitation process has facilitated seamless development, kept the project on budget, and helped outline the scope. The team genuinely cares about success, offers 20 years of experience, and is unafraid to propose better technical solutions.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of an online marketplace that strives to provide a safer platform for college students to buy, sell, and trade items.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DevCom?

We hired DevCom to prototype and scope out our entire platform and unique algorithms, as well as develop a complete website and two mobile applications.

What were your goals for this project?

Our goal was to establish a long-term, cost-effective relationship with a development company who not only knows the technical aspect of what they are doing but truly cares and believes in what they are building.

SOLUTION

How did you select this vendor?

Because we have had numerous experiences with terrible developers and development companies in the past, we were very thorough in our interview process. We were impressed by the first representative we were in contact with, Natalya [Designer, DevCom]. She was very professional and thorough in communicating with developers and providing an initial detailed estimate. On our second interview, Dima--one of the company's founders--and his team spent two hours on the phone with us on Thanksgiving Day brainstorming project ideas, setting clear expectations of how we would be working with their company, and discussing the value that they would be able to add to our project.

Describe the project in detail.

CollegeBom is an online marketplace that allows college students to safely buy, sell, and trade all types of items with other students at their college or university. CollegeBom is unique in the aspect that it has complex matching algorithms that automatically find compatible buyers and sellers on campus and pairs them, allowing them to complete an exchange or transaction in a significantly shorter period of time.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

The development of our project has been progressing well. I can't stress enough how much the detailed elicitation process recommended by the DevCom founder has helped to clearly outline the full project scope, facilitated smooth technical development, and really helped us stay on budget. This has been undoubtedly the smoothest and most progressive development project we have been a part of, from a client standpoint.

How effective was the project management?

We work directly with about three members from DevCom, including the company founder. They provide excellent communication and are very professional and thorough in all that they do.

What did you find most impressive about this company?

What we find most impressive is the fact that everyone in the company genuinely seems to care about the project. They are not a bunch of "yes men" who will do and say "yes" to whatever you propose. If they believe that an idea may not be the best for the project from a technical standpoint, they will say so. Or, if they believe that they may have a better solution to accomplish the collective vision, they will propose it. My business partner and I make it a point to always strive to work with professionals who are much smarter than we are in a specific field, and, with nearly two decades of experience in software development, this couldn't be more evident than with DevCom. You can tell they really know what they're doing and they are very good at it. You can tell that everyone in their organization is passionate about what they do, almost as if they do not work for the number of hours that they can bill a client, but for the amount of value that they can add or create in a product.

What tips or recommendations do you have?

DevCom has hit the nail on the head with everything they have done, and we are glad to be working with them for the years to come.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Integration & Development for Auditing Nonprofit

"I can't think of any other vendor that would provide the same services with DevCom's cost and timeframe."

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5.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2010 - Ongoing
Project summary: 

DevCom has completed 30 development and integration projects throughout the partnership. Projects range from SharePoint and .NET to CRM development. 

The Reviewer
 
201-500 Employees
 
Florida
Director of IT, Auditing Nonprofit Organization
 
Verified
The Review
Feedback summary: 

DevCom delivers valuable work at a reasonable price. The agency’s contributions increase revenues and streamline processes. They are capable of tackling any technical challenge, remain flexible in their operations, and offer reliable, efficient, and hassle-free communication.

BACKGROUND

Please describe your organization.

We are a nonprofit organization aimed at helping internal auditors advance their concessions. We provide training, publication, and membership services.

What is your position?

I am the director of IT [information technology] and applications development.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with DevCom?

We had some unique development needs, and there was the consideration of cost from a nonprofit perspective. We were looking for flexibility in terms of the engagement model, so we didn't want long-term contracts. Our budget is determined year by year, which means that one year can differ greatly from the next in this sense, regardless of needs. We had to be careful about long-term, expensive engagements. Because we work with a variety of technologies, we also wanted to find a company that had the same skill sets, instead of having to hire five to six different vendors. DevCom fit the bill for our goals.

SOLUTION

Please describe the scope of their involvement in detail.

DevCom initially developed a web-based .NET integration application for our company. They used SQL server tools, SaaS [software-as-a-service] packages and FTP [file transfer protocol] external data sources. We use third-party software that is hosted off-premise. For example, we've recently completed integration with GoToWebinar and GoToMeeting, which enabled us to create events remotely. We sell seminars through another third-party system so, when someone signs up, we want to register them automatically through the GoToWebinar API [application programming interface]. DevCom created integration components for this.

We also integrate with the eTouch event management system. Once people register for events, we need to push the information into our accounting system. We created integrations with a learning management system called DoceboLMS, which users can use for self-study, signing up for courses, watching videos, and taking quizzes. We needed to pull all financial information from it as well.

We have an annual nomination process through which members vote for new committee and board members. Our old one was run through a ColdFusion system that had been inherited from someone else. We migrated to a hosted system for which DevCom provided support, allowing us to push and pull data out of it.

We also used DevCom for a large SharePoint development project as well as many integration projects, which involved moving data from point A to B using a variety of ETL [extract, transform, and load] tools, many of them from the Microsoft stack.

After this, came a custom dynamic CRM [customer relationship management] development project that was used for our customer portal. We've also recently completed an e-commerce implementation of our bookstore, from a legacy ColdFusion system that DevCom had been maintaining up to that point, providing basic support for it. They transitioned our platform to an open source, .NET-based version, with customizations and integration capabilities for our fulfillment partners. This involved using various web services and FTP integration.

We sell many event registrations for seminars and conferences. DevCom built 10 to 15 SharePoint sites for our company, many of them portals for special types of customers.

How did you come to work with DevCom?

I had worked with DevCom before, for a different company, so I had an idea of their capabilities. DevCom is my go-to developer, out of the variety of companies we've worked with in Washington, D.C., and India. We've tried different things for different projects through time. DevCom was not our exclusive partner but, because of their flexibility and variety of skills, they became our first choice.

We went through a formal internal process, selecting and grading different vendors in the beginning. I've worked with the company for six years so, after a while, I came to settle and find the best vendors for particular jobs. I have an established relationship with DevCom. They visited us on-site three to four times in the past few years.

Could you provide a sense of the size of this initiative in financial terms?

We spend around $100,000 per year with DevCom. We have a fixed monthly support budget, but also work with DevCom on fixed-price projects and one-off time-and-materials situations.

What is the status of this engagement?

We started working with DevCom six years ago [since 2010], and we've used them on around 30 projects. DevCom's team has become integrated with ours and is a part of our support system. Any tickets that come from customers are typically routed to DevCom for resolution. From that perspective, there is a lot of staff fragmentation. I always have three to four people from DevCom engaged in support activities. Once DevCom implemented our bookstore system, they became the permanent support resources for it.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The first project that DevCom developed for us is still in operation today. We've experienced very few bugs, and it has an active user base from all around the world. It's a global system used by 110 institutes from many different countries.

Our bookstore implementation had a specific budget and time, which DevCom stuck to. It went live three weeks ago [July 2016] with no issues, and allowed us to increase our revenue. The current system is better and more stable than the old one.

As the director of IT, I oversee all software development in the company. DevCom's work reflects on my livelihood, so I wouldn't have continued to use them if I wasn't satisfied.

How did DevCom perform from a project management standpoint?

I have been working with a stable technical lead architect, a project manager, and a part-time QA [quality assurance] person from DevCom. We receive status reports on a weekly basis for each activity, and DevCom keeps us informed about any resources that may become unavailable. Working with the same architect has meant that I don't have to spend too much time explaining what needs to be done. DevCom has been good at maintaining the same resource for me. Developers change, and some are better at a job than others, but I don't care very much about this aspect. I work with two people from DevCom who take care of this for me.

What distinguishes DevCom from other providers?

DevCom has a very flexible approach. If I need resources for a four- or five-hour task, DevCom will give me an estimate. Their rates are very good for a nonprofit, so our business has been very pleased with the results and cost.

I do have a local staff, and I have worked with other, more expensive vendors, but DevCom has stood out. Their communication is very good as well. I will be notified about any delays, so I always know where we stand. DevCom has deep technical skills, so I can throw anything at them. If we start using a new API, I can be sure that DevCom will figure it out within a week and make a proof-of-concept app build. I've used DevCom for a lot of research and technical analysis whenever we bought new software in order to see if we'd be able to integrate with it, how stable it, and how well it performs. I can't think of any other vendor that would provide the same services with DevCom's cost and timeframe.

Is there anything DevCom could have improved or done differently?

Most of the time, we've worked with DevCom on a remote basis. They could do a better job at testing and collecting requirements upfront. We sometimes had to catch up down the road, but this is to be expected from a remote relationship.

5.0
Overall Score I've been working with DevCom for six years, and I've used them for prior engagements.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Whenever there is a delay, we receive notifications and an updated date.
  • 5.0 Cost
    Value / within estimates
    The cost has been amazing.
  • 4.0 Quality
    Service & deliverables
    They provide exactly what I want.
  • 5.0 NPS
    Willing to refer
    I recommend DevCom all the time.

Ongoing Resource Engagement For Aviation Company

“DevCom has been extremely flexible and multi-skilled in terms of technology aptitude.”

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5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

DevCom initially stepped in to develop a website that would automate manual tasks for project management. Their role has expanded to include various PHP and SQL server projects.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Associate Consultant, Aviation Company
 
Verified
The Review
Feedback summary: 

DevCom’s contributions have resulted in a two-fold return on investment. The team worked independently to translate rough sketch specifications into effective working products. Their knowledge of different technologies, such as C#, VBA, and PHP on Linux, allowed them to work on versatile projects.

BACKGROUND

Introduce your business and what you do there.

We're a management consulting firm offering a range of services. We specialize in working with airlines, offering restructuring and operational improvement services. I'm an associate consultant.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DevCom?

We're a small firm, so we need to leverage technology. We don't have the manpower to handle some of our more complex projects that we're given. For one of our projects, we acted as a project management office, which equated to nagging people until specific tasks were completed. This can be annoying for the people involved and it's also time and manpower-intensive for consultants. We decided to create a website that would automate as much of this as possible, sending reminders and keeping track of things.

SOLUTION

What was the scope of their involvement?

We had worked with another supplier initially, but the process didn't go very well. DevCom stepped in and gave us a good amount of help.

DevCom has since helped us with all sorts of different projects, most of them related to PHP technology with SQL servers.

At peak capacity, we worked with 4 people from DevCom. The size of our team has been irregular, given that we didn't have a constant workload. We've had a trust relationship with them, working with the same people for extended periods and training new resources when someone left the company. The selection process was handled by DevCom, but we've had a say in it.

How much have you invested with DevCom?

The total cost of DevCom's services has been around $50,000.

What is the status of this engagement?

We have an ongoing relationship with DevCom. I doubt that will change anytime soon. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

DevCom has enabled us to sell projects and have at least a two-fold return on investment.

How did DevCom perform from a project management standpoint?

In general, DevCom has been very good at taking rough-sketch specifications and working on them independently. We don't have a lot of time for coaching DevCom or babysitting their project managers, but they've delivered in terms of taking small bits of architecture and building something out of those.

We use GitHub for project management and bug tracking.

What did you find most impressive about DevCom?

DevCom has been extremely flexible and multi-skilled in terms of technology aptitude. We use everything from C#, Visual Basic for Applications, PHP on Linux, to SQL servers, and so on. We are also able to pause development for a couple of months and resume the work without issues. Working with DevCom has been great because of this.

Are there any areas DevCom could improve?

DevCom has sometimes struggled with big technical issues. They're great at taking business requirements and turning them into a finished product, but when we asked them to trail-blaze and figure out how to use new technologies or libraries, we've sometimes had issues. There wasn't anything major, but I prefer to do this myself.

5.0
Overall Score DevCom was very easy to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    We've only used one other outfit. DevCom was on par with our other partner in terms of cost.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

.NET Development for Technology Firm

"I appreciated DevCom’s approach when it came to working with a new technology."

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

DevCom developed a .NET web solution to help libraries manage and distribute content to users. The system was also built to retain security, copyright information, and user permissions.

The Reviewer
 
11-50 Employees
 
Derby, United Kingdom
Head of Technical Services
 
Verified
The Review
Feedback summary: 

DevCom was quick to research answers to anything they weren’t familiar with, and the result was an effective solution with minimal bugs. The team was upfront with pricing and deadlines, and they remained committed to those estimates throughout development.

BACKGROUND

Introduce your business and what you do there.

Our company develops and designs software for libraries. I’m the head of technical services here.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DevCom?

We wanted to create a digital system that would allow us to manage and distribute content to users while retaining effective security and user permissions. Also, the system should retain copyright information and should not be easy to share on various websites. These requirements could not be met by the more traditional, e-book-focused library systems, and DevCom helped us create a system that would satisfy them.

SOLUTION

What was the scope of their involvement?

Our project was fairly small, with only 3-4 resources from DevCom assigned to it in the beginning. As we progressed, that number shrunk down to one developer and a project manager. DevCom was not familiar with the technology that we wanted to use, so they did some background research. We use a backend platform called Adobe Digital Server, which is a DRM [digital rights management] system. DevCom added layer functionalities on top of it, essentially creating a user interface by exclusively using ASP.NET MVC with an SQL server backend. The Adobe Digital Server is a SQL-based application itself, but it uses Apache Tomcat. As part of our application, DevCom also built a Windows service that could process tasks in the background. We also have our own bug tracking software that DevCom accessed for the main bug list.

How did you come to work with DevCom?

We typically outsource our development needs to a different company, but they were already maxed out with our other project. One of my colleagues looked at a few companies and we ended up choosing DevCom.

How much have you invested with DevCom?

We have invested around $20,000 in DevCom's services.

What is the status of this engagement?

We're not developing anything at the moment with DevCom, but we can contact them at any time for any new additions to the system they handled.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Since the product is new and does not have a huge user base, it's hard to convey too much end-user feedback. In terms of the DevCom team itself, they've been more than willing to research answers to anything they're not familiar with. DevCom did this before we even signed up with them. The product itself has been very good and there were minimal bugs in the system. The user interface is as we wanted it, so we're generally happy.

How did DevCom perform from a project management standpoint?

I acted as project lead during the initial phase and helped draw up specifications. Given our budget and needs, DevCom specified what was and was not included on their end. We worked on a fixed price for the initial project, but we also added additional features which DevCom quoted separately. As far as budget goes, everything was as expected and there were no major issues. DevCom was generally on time, with only a couple of occasions where the work slipped by a week.

What did you find most impressive about DevCom?

I appreciated DevCom’s approach when it came to working with a new technology. They were more than willing to learn what was necessary to deliver the solution we needed. On many occasions, DevCom presented ideas for moving forward. This was helpful because, on several occasions, we knew what we wanted but didn't know how to implement it.

Are there any areas DevCom could improve?

There's nothing that really stands out. It was a simple project, compared to our other developments. Everything went as expected and there were no big problems or delays.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Things slipped once or twice by a few days.
  • 4.0 Cost
    Value / within estimates
    Not the cheapest, but still very good value.
  • 4.0 Quality
    Service & deliverables
    There were a few bugs in their work but nothing major.
  • 5.0 NPS
    Willing to refer
    I've already recommended them before and would happily do it again.

Resource Arrangement For Online Consumer Product Distributor

"I think that their developers are really good. I think that they care."

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4.5

Quality: 
4.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2009 - Ongoing
Project summary: 

DevCom maintains and updates an online retailer's product website. Their services primarily include custom back-end development in Java, Tapestry, Apache Tomcat, HTML5, and JavaScript. 

The Reviewer
 
11-50 Employees
 
Toledo, Ohio
CEO, Online Firearms Reseller
 
Verified
The Review
Feedback summary: 

DevCom's team is technically adept, exacting about the quality of their products, and determined to ensure complete customer satisfaction. Strong project management and resource allocation enable them to provide very accurate budget estimates.

BACKGROUND

Please introduce your business and what you do there.

I am the president of a retailer and distributor of airsoft related products, one of the largest in the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DevCom?

I started working with DevCom around six or seven years ago or something like that. I was looking for an offshore opportunity, and they seemed to have the right talent and right prices. I’ve been working with them ever since.

SOLUTION

What was the scope of their involvement?

They’ve done both maintenance and development work for us where it’s not just maintenance for improvements but also custom coding from scratch. The website as it stands right now was developed by DevCom. We were involved; we have internal resources as well, but probably 60% of the work was performed by DevCom. It was a site built from the ground up. It was Java, Tapestry, Apache Tomcat, HTML5, JavaScript, all of that.

How did you come to work with DevCom?

The owner and I used to study at the same college, so we ran into each other at one of the events.

How much have you invested with DevCom?

Under $200,000 per year.

What is the status of this engagement?

We’ve been working with them for about six or seven years, and we are working with them currently. In fact, we continue to spend more money with them every year.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

No, we don’t do that. We don’t measure their success based on metrics or our website performance in any way, so I wouldn’t know. It would be hard for us to say that for anything. Our success online is tied to so many different things.

What did you find most impressive about DevCom?

I think that their developers are really good. I think that they care. At least the ones that we work with seem to care about quality, which is always good. I think that these are all pluses.

I’m happy with their billing practices and with how they approach things. If we agree on something being a fixed project, which is not often but happened a few times where it’s a fixed cost, they never came back to me. Even though a couple of times they underestimated, they never came back to say that that was the case and they need some adjustments to be made, which is not that common. In general, I think they’re more than fair in their billing and how they account for developers’ times and things like that.

Are there any areas DevCom could improve?

I think that they could do a better job estimating how much time a project would take.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Prototype Development for Online Marketplace

“They were enthusiastic about their work in a way that went beyond just being professional.”

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5.0

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

DevCom developed a prototype for a custom search engine that helps companies better target their customers. Over the next seven years, they added multiple web applications.

The Reviewer
 
1-10 Employees
 
San Francisco Bay Area
Yossi Goldlust
Founder & CEO, search-massive.com
 
Verified
The Review
Feedback summary: 

DevCom’s work had a direct influence on the long-term success of the project. The website helped build customer loyalty and was eventually sold at a profit. The team earned praise for their collaborative approach to project management and the strong, personal connection they brought to the project.

BACKGROUND

Please describe your organization.

We operated a search engine that helps ad technology and e-commerce companies target their customers better. As of summer of 2016, the business isn't currently active, but it was founded seven years ago.

What is your position?

I am the founder of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with DevCom?

I needed to create a proof of concept for my idea. I had an idea for how to collect information and needed someone to write the code. Ultimately, I knew this meant I would need a partner, but price was a huge factor, so offshoring was the best option.

SOLUTION

Please describe the scope of their involvement.

DevCom proposed a design for the software architecture and then wrote the code as a deliverable. After the initial success of testing, they continued to work for me during the course of seven years iteratively refining the prototype into a platform consisting of multiple web applications operating at scale.

The work itself fell into a few areas: developing different types of web crawlers, database development, improving performance of software to collect more information, more quickly working with different APIs [application programming interfaces] to integrate services from other software, creating an email feature, devops for the system, and many custom reports and interfaces for individual clients.

The size of the team from DevCom varied from three to eight people. I interacted with them directly and through a project lead. The nature of the interaction varied according to the task. The project lead was always available to me, helping as needed.

How did you come to work with DevCom?

A trusted friend referred them to me. DevCom was the top choice from the start.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost with DevCom has been around six figures.

What is the status of this engagement?

The most recent project completed with DevCom was in April 2016.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

DevCom directly contributed to my success. Without them, I wouldn't have had a functional website that, in turn, would not have led to the customer loyalty that drove the sale of my website.

How did DevCom perform from a project management standpoint?

DevCom delivered the work within time and budget. We used Assembla for project management at DevCom's recommendation. They also introduced me to agile software development.

What distinguishes DevCom from other providers?

I appreciated the collaborative nature of the relationship. Even though DevCom was technically a contractor, and I was just another client for them, I felt a strong personal connection. They were enthusiastic about their work in a way that went beyond just being professional.

Is there anything DevCom could have improved or done differently?

It was inevitable that we'd encounter challenges with people on DevCom's team and because we had a very good relationship resolving those challenges was a lot less painful than it could have been.

Any potential customers of DevCom should be specific in their requirements as possible. DevCom will do what is asked of them so, the more precise a client is in their phrasing and in establishing what it is that they want and how it could work, the less opportunities for the miscommunication or misunderstandings that slow down projects.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Sometimes, the projects slipped, but DevCom was very responsive. I was made aware of why the problem occurred, and they were proactive in addressing ways to fix it.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    DevCom is dedicated to delivering value, and you can feel it when they work for you.
  • 5.0 NPS
    Willing to refer
    I would highly recommend them.

Resource Arrangement for Media Agency

“DevCom worked as if they were a part of our company in developing our tool.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

DevCom developed a management tool using the Symfony 2 framework. The relationship continues to evolve, encompassing enhancements and support, following the successful deployment of an MVP.

The Reviewer
 
11-50 Employees
 
Cologne, Germany
Reimar Kosack
Founder and CEO, WWSC
 
Verified
The Review
Feedback summary: 

DevCom completed development of the MVP in three months. The team employs a thorough quality assurance system that eliminates downtime and defects. The relationship acts as more of a partnership than a contractual agreement, and the agency is proactive in shifting resources to meet project needs.

BACKGROUND

Please describe your organization.

We are a media agency based in Germany. We mostly work for clients in our country, as well as ones in Switzerland and the UK. We were founded in 1999, so we’ve been in the market for a long time. We mostly develop medium and large corporate websites and platforms used for workflow management.

What is your position?

I am the owner and founder of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with DevCom?

We were developing a tool that helps us synchronize our work. It works like a project management platform.

SOLUTION

Please describe the scope of their involvement.

We are the project owners and inventors of the platform, but DevCom acted as our scrum team, doing all of the heavy lifting in creating the different parts of the project, coming up with solutions and providing a good workflow. The project was developed using the Symfony 2 framework. DevCom has been straightforward to work with, always on time and always friendly. They provide a high quality of work.

DevCom has provided a technical project lead with whom we maintained communication. Technical resources were also included in our Skype calls from time to time. We’ve had a good understanding of DevCom’s team.

How did you come to work with DevCom?

We found DevCom through eLance.com. When we look for development partners, we usually consider offshoring solutions, so we have a good experience with onboarding new teams. We did provide DevCom a small test project in order to see if they would perform and deliver on time, with the quality level demanded by us. DevCom succeeded, so they became part of the scope of the developers used by our company.

The other candidates for this project were all offshore developers. We’ve had some bad experiences working with Indian companies, so we leaned towards Ukraine, which only has a one-hour time difference from Germany. We have frequent video conference calls because it’s important for us to be face-to-face with our partners.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost with DevCom was around $40,000. The initial investment was between $10,000 and $15,000 for a minimum viable product. We expanded DevCom’s involvement more and more from that point.

What is the status of this engagement?

We have been working with DevCom for over a year. The minimum viable product was delivered after three months of development. Since then, our relationship has gradually evolved. We have worked on the same tool with DevCom, but it has grown bigger and bigger over time. We are making some changes under the hood, but the frontend part of the platform has stayed the same.

We are currently discussing two more projects with DevCom, but they haven’t been started as yet.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from this engagement?

DevCom does the heavy lifting for us, and I’ve appreciated the fact that they don’t bother us. DevCom has a good quality assurance process. They publish work from a development server directly into a production system. A huge part of our operations are run through this system. We’ve never had downtimes or any other issues. For the money that we’ve invested, working with DevCom has been a huge success.

How did DevCom perform from a project management standpoint?

DevCom worked as if they were a part of our company in developing our tool. I can pitch an idea to them in five minutes. DevCom will discuss it with their development team and present a minimum estimate within one business day, on which I can base my decision. All they will need from me then is an approval to start the project.

DevCom is using the tool that was conceived by us for project management. Billing is done through it, so DevCom is communicating with us through the same platform that they developed, although they could have worked with any other project management tool. DevCom tries to make the process easy for the customer.

What distinguishes DevCom from other providers?

DevCom is very proactive. Whenever we have an issue, we can reach out to different resources. There was never a case in which I felt like I needed to escalate an issue to a supervisor. We’ve liked working with DevCom.

RATINGS

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    DevCom has always been on time.
  • 5.0 Cost
    Value / within estimates
    As a customer, I would always like to pay less, but DevCom’s services have been a great value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We would like to keep DevCom a secret, but we will always recommend them to our contacts.

Long-term Resource Engagement For Big Data Consultancy

"DevCom is a very friendly team. They...actually enjoy what they do."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

DevCom builds data solutions for a consultancy. The team provides optimization and machine learning implementations for Microsoft stack, SQL  and web services, and browser systems.

The Reviewer
 
1-10 Employees
 
Copenhagen, Denmark
Founder & CEO, Gilling/The Human Decision
 
Verified
The Review
Feedback summary: 

Each product offers exceptional speed and accuracy. DevCom's developers are uniformly productive, personable, and technically capable. The team's meticulous, highly communicative approach allows them to deliver comprehensive solutions and eliminate the need for rigid management structures. 

BACKGROUND

Please describe your organization.

I am the founder. We are a big data company focusing on geographical information and simulation systems by which infrastructure is planned and simulated for various uses, like gas stations, fiber networks, gyms, supermarkets and so on. The company is comprised of only 3 people. We run databases, sales, and model development implementation.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with DevCom?

Our software development is outsourced because we don't have the skill sets here internally. DevCom is one of our suppliers. We manage them directly. 

SOLUTION

Please describe the scope of their involvement.

We design solutions and determine what we need in terms of data-in and data-out, after which we discuss the actual implementation with DevCom. They take into account databases and any special software.

DevCom is able to develop with almost any technology, but we've focused on standard Microsoft stack, SQL databases, web services and browser-based systems.

I don't think that they have expertise in geographical information systems, but they are adept at optimization problems. DevCom has also started focusing on machine learning implementations. They have very good mathematicians within the company and are not afraid of trying anything. DevCom is comprised of quick learners. They're also shop-minded, with an understanding of data structures and business logic.

Our first project consisted of a system which was built with DevCom's help. It worked very well. We have been in the development phase for 2 other solutions for the last 3 years. One of those has been very difficult to develop and has taken 10 months on its own. Whenever plans don't work out, working with DevCom is still good. They don't give up.

How did you come to work with DevCom?

They were referred to us by another supplier for specific mathematic algorithm optimization problems, which is a specialization of theirs.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost so far has been between $75,000 and $80,000.

What is the status of this engagement?

We have an ongoing relationship with them. 

RESULTS & FEEDBACK

What evidence could you share to demonstrate the impact of their involvement?

Compared to Danish programmers, DevCom has a productivity of about 300%. They deliver on the contract constantly. We rarely discover bugs in their deliverables and the solutions they develop have unparalleled performance speed. We've been very impressed with their technical competence and that's why we continue to use them. 

How did DevCom perform from a project management standpoint?

DevCom has a team of professional, engaged and ambitious people who speak perfect English and are certified in project management. They are also very polite and interesting people; the best software team I've worked with. DevCom tries to understand the work from our point of view and deliver what we need.

Software development entails a complex relationship between the client and the vendor. There is always an element of risk involved. During the testing phase, there will always be elements which we decide to change.

We have used project tracking tools with DevCom but, if the mutual understanding between the teams is high, there won't be a need for micromanagement. DevCom is capable of creating fully-documented project reports. They are a certified scrum company, but I didn't care very much about these capabilities.

What distinguishes DevCom from other providers?

DevCom is a very friendly team. They are not tough business people, but actually enjoy what they do. They really have a personal touch. They're not a big organization with many rules.

Is there anything DevCom could have improved or done differently?

Improvement can be found on both sides. I should plan more and be more specific with what DevCom needs to deliver. Whenever I gave them easy tasks, DevCom delivered on-schedule. For more difficult things, I have to expect that the process won't be a straight line. I've always had the impression that DevCom's team try to do their best, which is the factor by which I judge them. 

5.0
Overall Score Overall, they've done a great job.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    DevCom could improve both in terms of timelines and maintaining a project's schedule, but they offer great services compared to the cost.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've recommended them before.

Platform Development for Online Automotive Resource

"They're big enough not to be dependent on our project, but small enough to care about it.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Using .NET and PHP, DevCom developed web-based application that was previously stalled due to limited resources. They continue to provide maintenance and support.

The Reviewer
 
1-10 Employees
 
London Metro Area
Shareholder, SureTrak, Ltd.
 
Verified
The Review
Feedback summary: 

The application received great user feedback and created a monopoly within the automobile insurance industry. Code reviews from the Harvard Business School validated complex algorithms and praised DevCom for their effective development. Their project management was another strong suit.

BACKGROUND

Please describe your organization.

We have developed an aggregator that looks for the best route to market for a total-loss vehicle. If someone was to have an accident, his or her insurance company would write him or her a check and then dispose of the salvage. They would do this within one of two large auctions in the United States. For the United Kingdom market, we've devised a way of gathering information on what a salvaged vehicle would sell for within different locations. We enable companies to choose between dismantling a vehicle for parts or sending it to a particular salvage auction. We achieve this through multiple methods, one of which being that we scrape data from other sites, which is legal in the U.K. We have information about every single salvaged vehicle in the country in terms of where it's being sold, for how much, and what are the fees for the sale. We use different algorithms in order to determine the best route for the vehicle. An insurance company can use our software in order to work out how they can make back the most money on a vehicle. I initially wanted to develop the project for the U.S. market, but I've since sold the intellectual property to a U.K. company.

What is your position?

I am a shareholder in the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with DevCom Consulting?

I started a project in the U.K. and needed developers for it. I decided to reach out to DevCom.

SOLUTION

Please describe the scope of their involvement.

DevCom has helped me develop the aggregator as a web-based application. They've built our SQL [structured query language] database on top of which lies a .NET and PHP architecture. We have also used DevCom to build our CRM [customer relationship management] system that helps our client companies manage their assets as they work through the system. There's a significant amount of functionality across multiple systems that were developed by DevCom. Depending on the type of user, interfacing with the application will be different.

DevCom assigned us an average of four full-time resources during a two-year period. There have been times in which the team size varied, depending on various items. The app is now live, so we keep a smaller team for support and enhancements. DevCom provided an on-site project manager who acted as a direct interface with the developers, but I also interacted with the resources directly.

How did you come to work with DevCom Consulting?

I was introduced to DevCom by an American business partner.

Could you provide a sense of the size of this initiative in financial terms?

The average yearly cost of DevCom's development was between $100,000 and $150,000.

What is the status of this engagement?

The project had a two-year development time. I have an ongoing relationship with DevCom for maintenance and support. It wasn't my original plan, but I found that it would be economical to leave the project with them.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We've received extraordinary feedback from end users. The product has just been launched, but it has proven to be a massive disruptor for the industry. Companies are aware of what we've created, so this may actually change the way in which trading is done in the industry. We have a monopoly at the moment.

When we were developing the algorithms that were going to be used in order to determine where different vehicles should go, we looked at both the U.K. and U.S. markets. One of the U.S. insurers to which we were talking sent our code to the Harvard Business School in order for them to analyze whether the forecasts were accurate. The team there validated that what we were doing was fantastic and would work perfectly.

How did DevCom Consulting perform from a project management standpoint?

The project management from DevCom is very strong. I did have a very small issue with the previous project done through their company. The project manager I was using at the time had a willingness to please and said yes to everything. That project didn't go anywhere.

For the current project, I've worked with two separate project managers who were very easy to work with and happy to tell me if they disagreed with something. I've worked with many offshoring firms. If I gave them requirements to, for example, build me a table, and they came back with a completely solid block with no legs, they would justify that through the fact that I didn't explicitly request the feature in the specs. This would never happen with DevCom. They would presume that I wanted legs, most likely four of them. They push back consistently and politely when they feel that the requirements are lacking. Because we develop using an agile methodology, documentation is sparse. This means that a project can only possibly work if the people at the other end know what they are talking about, make note of the things that will not work and find solutions. This is a skill that the project managers from DevCom have had.

One of our project managers moved to another company six months ago. Even though I was happy with the initial one, having a different point of view from someone with whom I wasn't friends was a refreshing change.

What distinguishes DevCom Consulting from other providers?

I like the size of DevCom. I've visited their offices in Ukraine 10 to 12 times during the last couple of years. They're big enough not to be dependent on our project, but they're also small enough to care about it. DevCom is the right size for a company of our size. They're located in a university town and have a huge talent pool to choose from, which means that they always had the right talent for us. When we moved from MySQL to SQL Server, or to a .NET architecture, there was always someone in DevCom's building who was fully skilled and knew what they were talking about. We've never had to outsource development tasks to another company as a result.

I have run a previous project that I couldn't give to DevCom because it required Ruby on Rails, which wasn't one of their skills. Ruby on Rails hasn't worked out as well as everyone thought, so they ultimately bet on the right horse.

The first project for which I used DevCom was a database one, so I didn't need design resources. I did mention that I would need to deploy that database to Ruby on Rails at some point, which DevCom clearly mentioned was not a capability of theirs.

Another good thing about DevCom is that they give me access to their senior management. Many of their principals have stayed involved in the project and checked in with me, making me feel a bit warm and fuzzy about the relationship.

It's easy for DevCom to work on U.K. time because of their experience in U.S. projects. We're closer to DevCom in terms of time zones than they would be to a U.S. company, but I never had the impression that we were working on a different schedule.

I've always received ridiculous amounts of notice about employees taking leave. DevCom also has a very courteous and polite team, which I've discovered is true for most Ukrainian people.

Is there anything DevCom Consulting could have improved or done differently?

From a design perspective, I haven't found DevCom's skills to be the best. I have outsourced this part of the work to another company. We built a series of prototypes at DevCom, but we never addressed how they would look. From a usability standpoint, the material produced by DevCom was very strong, but they don't claim to be designers. I contacted some U.K. designers that I'd used in the past. DevCom integrated them seamlessly. They were comfortable in working with a designer whom they never met and implemented the work easily.

4.5
Overall Score .
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've been spot on in this area.
  • 4.5 Cost
    Value / within estimates
    DevCom has done a good job of working remotely, but I've gotten more value per hour from contractors in the U.K., with whom I work face to face. They cost more money, but their output is better.
  • 4.5 Quality
    Service & deliverables
    It's a difficult rating to give. Our company doesn't have a big budget, but DevCom has worked with what we were able to provide, for the most part. I'm sure that there were things that they'd have liked to have done in more detail and to a slightly higher
  • 5.0 NPS
    Willing to refer
    I would expect to have a chance to describe DevCom in detail before making a recommendation.