This review was updated on May 17th, 2019, by the client. The original star ratings were: Overall - 4.5, Quality - 4, Schedule - 3.5, Cost - 5, NPS - 5. New content is below.
Introduce your business and what you do there.
I’m the president of Pyramyd Air, a designer, retailer, and distributor of sporting goods.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DevCom?
We were looking for an offshore development team that could help us grow our business. We wanted to invest more into our software infrastructure, including both frontend and backend work.
What was the scope of their involvement?
DevCom is directly or indirectly responsible for most, if not all, of our frontend development work. They’ve built several websites for us, and their team is currently using infrastructure that they created to migrate web content for a company that we own. They’ve also implemented an order management system that we now use.
In addition to web development, they provide QC, design, and architectural planning for a variety of projects. DevCom also identifies opportunities for us to enhance our IT offerings and refine our product development processes.
About two years ago, the team expanded into mobile app development for iOS and Android devices. So far, they’ve completed numerous projects using an array of programming languages, including Java, Perl, and PHP. They also provide system administration for our Linux OS and updates to our ERP.
What is the team composition?
There’s a project manager, a QC specialist, and several developers.
How did you come to work with DevCom?
I went to college with the owner of DevCom, and we ended up connecting on LinkedIn. He saw a post that I made about my search for an offshore development team and reached out to learn more. We began our partnership soon after that.
What is the status of this engagement?
We started working with DevCom in 2010, and our partnership is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
DevCom is directly responsible for our success as a company, and we attribute much of our growth to the numerous services that they’ve provided to us.
How did DevCom perform from a project management standpoint?
Their management team is top notch, but we’ve had some mixed experiences with different project managers. We typically communicate via Slack, email, or phone calls.
What did you find most impressive about them?
Most recently, I’ve been impressed by their flexibility and commitment to our success. We recently finished phase one of a mobile development project, and we found ourselves in a position where we had to decide if we wanted to continue with phase two. It made sense to pause development because we were waiting on another project that was going to be finished another couple of months. At the same time, we were worried about losing our development team to reassignments during this gap.
We discussed our concerns with DevCom, and they were willing to begin development on phase two so that we could keep the same developers. They offered us a favorable set of payment options and terms that let us avoid the costs associated with onboarding new developers. This was completely unexpected and showed the type of committed partner that DevCom is.
Are there any areas they could improve?
I can’t think of anything. Right now, I’m very happy with our partnership.
Do you have any advice for potential customers?
Communicate with their leadership frequently and have very open discussions with them.