What evidence can you share that demonstrates the impact of the engagement?
The app is currently available, and people are starting to use it. It took longer to get to market than we’d hoped, but that was mostly attributed to extensive QA. While elbow-deep in development work, any little mistake can seem concerning. Both our teams conducted extensive testing before the launch. As a result, we've only had one crash since deploying the app in March that Dev Technosys was quick to resolve.
I would measure their success based on user feedback. Since the launch, we've had hundreds of users, and we haven't received a single complaint regarding the design or functionality.
How did Dev Technosys perform from a project management standpoint?
Overall, I was pleased with their communication. We mostly used email for direct contact. Dev Technosys was highly responsive and sent us quick replies without any significant delay. A day or two could go by without a status update as they balanced other projects, but that certainly wasn’t the norm.
Being a bootstrap startup, we primarily used a free tool that’s similar to Jira that served our purposes very well. The ticket tracking function had labels for bugs, features, and tasks. It showed me which developer was assigned to specific work and where they were in the process.
What did you find most impressive about them?
I most appreciated their patience. We agreed upon a design document beforehand but had to divert from it in a few instances. We've worked well together to brainstorm alternatives we both found agreeable. Dev Technosys was flexible and accommodating throughout both the collaboration and implementation. By and large, they were a pleasure to work with.
Are there any areas they could improve?
I've been doing this type of work with remote teams located outside of the U.S. for about 12 years now. One of the areas we can all work on is communication. Anytime you're using someone's second language there are bound to be some misunderstandings. If I could make any recommendation, it would be to mitigate the slight language barrier we experienced on occasion.
Do you have any advice for potential customers?
Dev Technosys is fair, honest, and gives useful guidance and suggestions to improve the software you're developing. Good products often take longer than anticipated, so clients should have reasonable expectations about the turnaround.