DestiLabs

BACKGROUND

Please describe your company and position.

I am the CEO of Rostu

Describe what your company does in a single sentence.

Rostu is a presentation design agency that helps early-stage founders prepare for fundraising – pitch decks, investor narrative and financial storyline for pre-seed and seed rounds.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• One of our healthcare clients, an early-stage startup building an AI voice receptionist for dental clinics, was preparing to raise a pre-seed round. We were responsible for the pitch deck and investor story, but investors wanted to see a working product, not just slides and a Figma prototype. We brought DestiLabs in to build a fully functional MVP: a voice agent that answers real calls for a dental clinic, books appointments and handles routine patient questions – something the founders could demo live in investor meetings and put in front of pilot clinics.

SOLUTION

How did you find DestiLabs?

Referral

Why did you select DestiLabs over others?

• High ratings
• Good value for cost
• Company values aligned
• DestiLabs already had hands-on experience with AI receptionists for dental clinics

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DestiLabs started with a short discovery with the founders: target clinics, typical call types (new bookings, rescheduling, cancellations, prices, location, insurance), and what exactly investors needed to see. They then designed and built the MVP end to end: a voice AI receptionist with a natural-sounding voice that answers inbound calls 24/7, checks availability and books, moves and cancels appointments in the clinic's calendar, answers common questions, and hands the call over to staff with context when a human is needed. They also delivered a simple admin view with call logs, transcripts, and booked appointments, which became one of the strongest slides in the deck. Deliverables: discovery and call-flow design, working voice agent on a real phone number, calendar/booking integration, admin dashboard, demo scripts for investor meetings, and handover documentation for the founders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results are coming, but all parties are already happy with everything, expectations were high, but DestiLabs exceeded them already

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very well organised. Weekly calls, clear milestones and a shared tracker, with priorities set around the fundraising calendar. They shipped a first working call flow early, so we could start building the deck around real screenshots and demo recordings, and then iterated quickly on feedback from the founders and from us. Milestones were delivered on time.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How quickly they turned an idea into something that works in the real world. The receptionist sounds natural and handles real dental clinic scenarios, not just a scripted demo. They also understood the fundraising context – what to build now, what to leave for later – which made the product and the pitch deck tell the same story.

Are there any areas for improvement or something DestiLabs could have done differently?

I'd say everything was smooth

BACKGROUND

Please describe your company and position.

I am the CEO of OnHirea

Describe what your company does in a single sentence.

OnHires is a global recruitment and staffing partner that helps fast-growing companies hire tech talent, scale teams through RPO and augmentation, and employ people anywhere through EOR.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• One of our healthcare clients, a group of dental clinics in the United Kingdom, was losing a lot of bookings to missed calls and spending front-desk time on routine admin. They asked us for help, and instead of only hiring more receptionists we brought DestiLabs in to implement an AI receptionist.
• The goal was to cover new bookings, rescheduling and cancellations, recall campaigns for check-ups and hygiene, and the whole patient journey before and after the visit – reminders, pre-visit instructions, follow-ups and review requests – across all clinics in the group.

SOLUTION

How did you find DestiLabs?

Referral

Why did you select DestiLabs over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started with discovery across the clinics – call recordings, the practice management system, opening hours, treatment types and how each front desk actually works. Then they designed and built a voice AI receptionist that answers inbound calls 24/7, books, moves and cancels appointments directly in the practice management system, handles common questions (prices, location, parking, insurance) and hands over to staff with full context when a human is needed.
On top of that they built the recall flow – outbound calls and SMS for overdue check-ups and hygiene appointments – and the patient journey around the visit: confirmations, reminders, pre-visit instructions, post-treatment follow-ups and Google review requests.
Deliverables included the voice and SMS agents, the integrations, an escalation and handover flow for clinic staff, a dashboard with call and booking analytics, and an evaluation setup to monitor quality. Everything was built with UK GDPR and patient data handling in mind.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Missed calls dropped significantly, since every call is now answered, including afterhours, weekends. Around 30% of bookings now happen outside front-desk hours, recall campaigns brought back a noticeable share of overdue patients, and no-shows went down thanks to reminders and confirmations.
It's early to tell the numbers cause we're still continue automating the process with them, but the client is already absolutely happy with the intermediate result. The front desk team spends much less time on the phone and more time with patients in the clinic, the satisfaction score is growing, the retention is growing. Our client is very happy and is rolling it out to more locations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very well organised. Weekly calls, clear milestones and a shared tracker. They piloted in one clinic first, collected feedback from the reception staff and only then rolled out to the rest of the group. When the clinics asked for changes to scripts or booking rules, they turned them around quickly. Milestones were delivered on time.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How natural the receptionist sounds and how well it fits the real workflow of a dental clinic. They didn't just plug in an LLM – they mapped every call type, built proper handover to humans and kept testing conversations, so the quality kept improving after launch.

Are there any areas for improvement or something DestiLabs could have done differently?

Nothing major. The integration with the practice management system took a bit longer than planned, mostly because of access on the vendor side.

BACKGROUND

Please describe your company and position.

I am the CEO of Binary Future

Describe what your company does in a single sentence.

Binary Future focuses on providing e-commerce solutions, from basic end-to-end setups to sophisticated Shopify deployment + integrations for global businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• The goal was to build proper agent system across the customer journey for e-commerce client. Pre-purchase agent that helps people pick the right product, post-purchase one that handles where is my order and returns without a human and retention agent that nudges people back at the right moment. We build Shopify and run the storefront side ourselves, but the agent layer is its own beast, so we brought DestiLabs in to own it on top of the client's data.

SOLUTION

How did you find DestiLabs?

Referral

Why did you select DestiLabs over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started with a discovery on the client's data – orders, catalog, support history, lifecycle events and then designed a multi-agent setup around the customer journey. Pre-purchase agent for product discovery and sizing/fit questions, post-purchase agent for order status, exchanges and returns and retention agent that talks to the CRM and triggers personalized win-backs. Everything is layered on the client's own data. They built the orchestration, the tool calls into Shopify and the client's backend, the memory layer and the eval setup so we can actually see what each agent is doing in production. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It's still early, but the two metrics we care about are already moving in the right direction. Conversion rate and AOV are both up roughly 15% since the agents went live and the client is extremely happy with how it's tracking. Honestly I think we're nowhere near the ceiling yet – the agents keep learning from the client's data, so I expect those numbers to keep climbing as we tune things.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been solid. They run a tight cadence, surface blockers early, and don't disappear between meetings. When something on the storefront side needed to change to support the agent layer, they flagged it clearly instead of just working around it.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing that stood out is how serious they are about grounding the agents in the client's actual data rather than just wrapping an LLM. The eval setup they put in place means we can actually tell when a behavior regresses, which most AI agencies just don't do.

Are there any areas for improvement or something DestiLabs could have done differently?

Nothing major, all good from our side.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of WEZOM

Describe what your company does in a single sentence.

Software Delivery Driving Business Growth

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We're a development company and we built the full platform for our client – an international real estate agency. The platform needed AI agents, but that's not our core, so we invited DestiLabs to help us with all the AI agents they needed.

SOLUTION

How did you find DestiLabs?

We worked with them before

Why did you select DestiLabs over others?

Good value for cost

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First few weeks were them digging into how the agency's clients and brokers actually talk, using call recordings and internal docs. Then they built the AI voice agent for client calls and the internal ops agent for brokerage management. Both plug into the platform we built, so calls get handled and broker tasks move without anyone on the team touching it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Too soon for a full picture but the trend is clear. Missed client calls basically went to zero, the client revenue is getting higher, after-hours enquiries they used to lose are now handled overnight. Brokers told us the ops agent cut their admin time noticeably, which makes the whole platform look a lot stronger too.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Weekly check-ins, quick on slack and when something broke they owned it instead of pointing fingers. They hit the dates they gave us.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The voice agent not sounding like a robot. We've all hung up on those. They kept tweaking it with real call transcripts until the agency's clients stopped realizing it wasn't a person. That obsession with the small stuff is rare.

Are there any areas for improvement or something DestiLabs could have done differently?

The work with them is absolute pleasure.

BACKGROUND

Please describe your company and position.

I am the CEO of LYQX

Describe what your company does in a single sentence.

We build mobile and web applications that elevate your business and deliver results

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We had a project that lets players and organizers create, join and manage golf tournaments in one place.
• We needed an AI partner to handle all the AI features - from an AI assistant that cuts repetitive support inquiries to an AI voice receptionist that manages bookings and scheduling.

SOLUTION

How did you find DestiLabs?

Referral

Why did you select DestiLabs over others?

Strong Expertice in AI

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed an AI partner to handle all the AI features - from an AI assistant that cuts repetitive support inquiries to an AI voice receptionist that manages bookings and scheduling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Support volume dropped sharply once the AI assistant started handling the repetitive questions from players and organizers and the AI voice receptionist meant we stopped losing bookings after hours. Can't say actual numbers, but we're extremely happy with the results. Tournaments that would have stalled on manual back and forth now get created and filled faster, so both signups and completed bookings went up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional and predictable. Getting the voice experience to sound natural for players booking tee times and tournament slots took some iteration, but DestiLabs adapted quickly without slowing down the overall timeline.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their discovery a lot, they studied how players and organizers actually use our app and the way our tournament and booking flows work, so the agents matched how real users create, join, and manage tournaments. Handling the harder edge cases in tournament scheduling and after-hours bookings well is rare.

Are there any areas for improvement or something DestiLabs could have done differently?

Their team is gold

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Menter

Describe what your company does in a single sentence.

Menter builds AI-powered solutions that help companies personalize user experiences, automate knowledge workflows, and make digital products more interactive.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• One of our clients runs an e-learning platform in UK and they had real problem with managing ops part and front desk. appointment booking, rescheduling, insurance questions and after hours emergencies. AI voice is not smth we can help with so we partnered with destiLabs to deliver AI voice receptionist and AI voice agents that help to solve these problems.

SOLUTION

How did you find DestiLabs?

Referral

Why did you select DestiLabs over others?

Strong expertise in AI

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DestiLabs built an AI voice receptionist that answers and triages inbound calls for our client's e-learning platform in UK - handling course questions, onboarding, booking calls, rescheduling sessions, and after-hours learner support without a human on the line. Everything is connected to their LMS, so works perfectly

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Each missed client can be worth roughly £5-7K once you count course fees, renewals, upsells, and referrals, so it adds up fast, and if you count missed revenue per year - the numbers were huge. Now they are not losing clients to missed calls anymore.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional and predictable. They work in short sprints and always have something to show at the end. Getting the voice experience to sound natural for a healthcare setting took some iteration, but DestiLabs adapted quickly without slowing down the overall timeline.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn't just ship a generic voice bot. Before writing any code, they studied call recordings and our client's intake and scheduling workflows so the agent actually matched how their clients and front desk teams talk. Handling the harder edge cases in healthcare scheduling well is rare.

Are there any areas for improvement or something DestiLabs could have done differently?

Nope, happy with the results

BACKGROUND

Please describe your company and position.

I am the CEO of Red Jumpers agency

Describe what your company does in a single sentence.

Red Jumpers is a staff augmentation agency, that helps companies to find projects or developers when they need them for as long as they need them.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We needed someone to build AI voice agents for the client in dental industry that could own the phone line end to end. Pre-booking it answers calls, checks the schedule and books patients in, and on the retention side it calls people back for recalls, reactivates patients who dropped off and chases no-shows. They managed huge amount of calls, the receptionists were drowning in calls and they had a lot of unanswered calls which was a problem for them loosing revenue, so we brought DestiLabs in to build AI voice agents on top of the clinic's booking system.

SOLUTION

How did you find DestiLabs?

They were our partner from previous projects

Why did you select DestiLabs over others?

High ratings

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started with a discovery on how the clinic actually runs - call volume, appointment types, the booking system and the recall lists. Then they designed the voice agent around it: a booking flow that handles new and returning patients over the phone, and a retention flow that calls patients for recalls, reactivations and no show follow ups. It's plugged straight into the clinic's scheduling tool so it reads real availability and writes the appointment back. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The voice agent is now catching the calls the front desk used to miss, and no-shows are down roughly 17% since it started doing recall and reminder calls. Honestly I think we're nowhere near the ceiling yet - it keeps improving as we tune the scripts, so I expect those numbers to keep getting better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been solid. They work in sprints and don't disappear between meetings. When something on the clinic's side needed to change to support the voice agent, they flagged it clearly instead of just working around it.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing that stood out is how serious they are about the voice agent actually working on real calls rather than just being a demo. The eval setup they put in place means we can listen back and tell when the agent handles a booking well or gets something wrong, which most AI agencies just don't do.

Are there any areas for improvement or something DestiLabs could have done differently?

All good from our side.

BACKGROUND

Please describe your company and position.

I am the Dir AI & Product Development of Health Endeavors

Describe what your company does in a single sentence.

Harness real-time key data for the care decisions that matter, when they matter most.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We needed help with AI chatbot for healthcare navigation and scheduling. The main goal was to create a conversational interface that could help users schedule their annual wellness visits in the clinic and answer scheduling questions

SOLUTION

How did you find DestiLabs?

Online Search

Why did you select DestiLabs over others?

• High ratings
• Expertise

How many teammates from DestiLabs were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

DestiLabs is helping us with desing and development of AI voice agent. They consult us on API integrations and agent voice architecture for our outreach voice agent. They also help us to implement intelligent conversation flow management that dynamically selects and delivers relevant educational materials via text based on the user's specific needs and how the conversation progresses. The system will be integrated with our backend infrastructure for seamless data retrieval and messaging.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fully functional voice AI agent that able to outreach for pateint without annual wellnes vist and book appointment in clinic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is executed professionally. They're "under-promise-and-over-deliver" kind of guys.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to balance technical implementation with user experience, I love that they not only into AI tech consulting but also into product development and their main goal is to solve the business problem. They didn't just build functional API connections, they fully focused on our business goals.

Are there any areas for improvement or something DestiLabs could have done differently?

It's early to say and the results will keep coming, but we're fully happy with seeing the outcomes we already achieved from our work with DestiLabs.

BACKGROUND

Please describe your company and position.

I am the CMO of ZentixSoft

Describe what your company does in a single sentence.

ZentixSoft - software development company with 80+ engineers working across Fintech, iGaming, E-commerce, Healthtech, and Web3.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• Our client runs a real estate brokerage and wanted a voice agent that could actually pick up the phone. Inbound for new lead intake, outbound for follow-ups and qualifying. We don't do voice in-house, so we brought DestiLabs in.

SOLUTION

How did you find DestiLabs?

From our partners

Why did you select DestiLabs over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned
• Other

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built the voice agent end to end. Telephony, real-time STT/TTS, the LLM brain, CRM hooks for lead data, call recording and transcripts. Inbound flow for incoming buyer and seller calls, outbound flow for warming up our list. We owned the CRM side, they owned the voice.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Pickup to qualified rate roughly doubled. The latency is amazing. It sounds ike a real human. The bot handles after-hours calls we used to miss entirely, and outbound dials around 10x what a human SDR did. Agents only see calls that are actually worth their time now.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver everything on time based on the milestones, with demos after each milestone.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It sounds like a person. They also obsessed over interruption handling, which is the thing every other vendor gets wrong. And they really care about AI costs. 

Are there any areas for improvement or something DestiLabs could have done differently?

Honestly nothing major. Reporting dashboards could be prettier, but it's work in progress, and the results speak for themselves.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of U1CORE

Describe what your company does in a single sentence.

B2B Full-Cycle Product Development Bureau for Innovative SaaS Brands Turning cool ideas into GREAT market-ready products — with stunning design, growth-driven strategy marketing & next-gen tech.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We had an ecommerce client – wellness brand transforming supplement intake, who wanted AI agents on top of their store, basically to take customer support off human hands, handle order tracking and do better product recommendations than the default Shopify stuff. So we brought in DestiLabs for AI part.

SOLUTION

How did you find DestiLabs?

Business community

Why did you select DestiLabs over others?

Business community

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled the whole AI side. A few different agents, one for product search, one for order status and shipping, one for returns. Integrated with the client's Shopify catalog and fulfillment APIs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They cut the ops cost and more importantly, thanks to personalized recommendation and agentic commerce, the revenue of the brand increased due to AI driven orders. Everyone was happy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They do really well, they tell you what's done, what's blocked, what they need. Nobody needs to chase anyone

What was your primary form of communication with DestiLabs?

Virtual Meeting

What did you find most impressive or unique about this company?

They take AI seriously in a way most teams don't. Everyone can wrap an LLM around an API these days. The harder part is making sure the agent doesn't make up products that don't exist, or drop context in the middle of a conversation

Are there any areas for improvement or something DestiLabs could have done differently?

DestiLabs is amazing company to work with if you want to scale the business with AI, def recommend them.