What evidence can you share that demonstrates the impact of the engagement?
We assess our contractors by their ability to solve problems, stick to budget and schedule constraints, their communication, and their creativity with solutions. We’ve worked with other providers who did a good job, but bad communication put us at some risk. In contrast, we’ve had great communication with Desna Studio, which has saved us some time. They’re able to stick to our timeline, our budget, and come up with creative solutions.
They also have a wide skillset and are quite skilled in each of those areas. They do a lot of mathematical stuff, but also electronics.
How did Desna Studio perform from a project management standpoint?
We don’t have project managers on their side as this aspect is usually taken care of by people in our technical team. As part of our culture, we tend not to have project management as discrete roles. Our work is quite technical, and so is everyone involved. This being said, our next venture with them will require traditional project management as it’ll have many more hands-on components, especially when we get to rollouts. This will probably be part of their scope of work, but we haven’t discussed this yet.
They’ve performed very well. We come up with proposal documents and technical descriptions, then they put together schedules and milestones based on those. They’ve designed project management checks and balances, with things to look forward to. Understandably, nothing’s perfect, but any delays have usually been due to reconsiderations around requirements, either on their side or ours.
For our new venture, we’ve given their members credentials for many of our products and services, with no issues. We may have to shift gears in terms of how we operate this side of things as our organization grows, but they’ve handled that information well.
What did you find most impressive about them?
Their technical proficiency and honesty are the most impressive.
Are there any areas they could improve?
I can’t pinpoint anything directly. As they’ve grown, we've had to discuss their organizational changes. I can’t mention this as a fault, given that it’s true for us as well. I love their team, it’s been a great ride, and I’ve learned a lot.
Do you have any advice for future clients of theirs?
We’re consultants ourselves, and we know how it is to be approached by a client. Desna has confidence that we understand what needs to be done, but, after a two-hour meeting, we’ll often realize that we need to go about it their way, given the level of experience they have. Being willing to listen has saved us a lot of money.