Please describe the scope of their involvement.
They were involved in both the design and development of the app. We initially approached them with a design brief for the app and web portal, which included our ideas. DeSmart created their prototype based on our specs. This is the first application they developed for us.
They provided PHP and iOS development for us. The prototype was built using a software called UXPin. It allowed us to visualize any changes we'd request during Skype calls instantaneously. It also allowed us to download prototypes directly to our phones. I worked with their user interface expert. They issued a dedicated team of at least 12 people for our project.
They worked in two-week sprints. Each of those periods would be dedicated exclusively to us, even though they did have other projects.
DeSmart also handled the QA [quality assurance] testing for us. It was a thorough process. When we were working with the prototype, I only found one minor issue: the way in which the font looked on an iPad Mini. DeSmart shared a six-page Google document with us containing customized tests for our app. It was a list of different processes like submitting queries, getting confirmation notices, being able to label reports, and so on. DeSmart inspired confidence every step of the way.
Because we are a small company, we don't have internal IT [information technology] resources. I needed personal help with submitting the app to the Apple store and setting up lateral items like a transactional email account. DeSmart knew a great software to use for this. They also helped us set up the server for the app, and created a user guide for it. These weren't part of their normal services, but they still did them.
I'm very picky, but everything DeSmart suggested worked perfectly. If something didn't seem intuitive in terms of design and functionality, I would have picked up on it. There was nothing to nitpick in their work.
From a user standpoint, we developed an app for construction site workers. Many of them weren't familiar with using their phones for this type of application, so the app had to be simple enough not to require instructions. DeSmart really got it right. When the app is launched, it instructs the user on exactly what to do. Whenever an issue is submitted, there will be a notification. It's also fast.
How did you come to work with DeSmart?
I'd worked with DeSmart at a former company for building an event app. That was a very positive experience. We'd developed a number of event apps through time, using various companies. The collaboration with DeSmart was exceptional.
When we needed development work for an app at my new company, I knew DeSmart would be the ones I'd contact first.
Could you provide a sense of the size of this initiative in financial terms?
The total cost of the project has been around $42,000. This also included graphic design for the app. Other developers that I've worked with will either outsource that type of work or expect the graphics to be provided by the client. DeSmart proved to be an all-in-one provider, going so far as to offer continued support.
We will be working with them on a monthly basis. They assigned a member of their team to monitor app crashes whenever there's a new iOS version, testing, bug fixes, downtime, and so on.
What is the status of this engagement?
The project is almost complete. We're working on a few final details.