What evidence can you share that demonstrates the impact of the engagement?
Kevin did a phenomenal job — it was way more than I had anticipated. Our site had the look and feel of a multi-billion dollar organization.
Our staff was also super happy about the board member portal. It met all security protocols, which was a big deal since we were a part of the VA. An information security officer reviewed the portal and found that it passed with flying colors.
How did Designwerks, Inc. perform from a project management standpoint?
Kevin is a meticulous individual who builds realistic project plans and keeps you informed along the way. If there was a hitch in the process that would affect the timeline, he’d tell us far in advance. But that was more the exception than the rule. We adhered to his project plan to the letter of the law and ended up completing the project almost a week earlier.
I’d also like to mention that Kevin always checked back in with us to make sure we were satisfied with the work even after he finished the job. There was no cost to it — it was just a part of his continued customer service.
What did you find most impressive about them?
Kevin has a long history working in the business, first from a marketing perspective and then from a web design and implementation perspective. As a result, these projects are almost like second nature to him. He thinks about how the information will present itself on a web page and how a responsive design should look.
Not everyone can think that way, and it’s helpful that he can communicate that point of view to someone like me who might not know much about designing a website.
Are there any areas they could improve?
Kevin is such an enthusiastic guy and is so amped up and excited about what he does. I’m a bit more low-key, so I can feel a bit exhausted after I get off the phone with him. But, that’s more about our personality types.
When it comes to working with him, I always think of Kevin first for my web design projects. He’s a pleasure to work with, and I know he’ll do a great job.
Do you have any advice for potential customers?
Take the time to listen to him. Kevin has a wealth of information, and, 99% of the time, his suggestions are accurate and true to form.