Design Wox

BACKGROUND

Please describe your company and position.

I am the CEO of Dog Boarding Cleveland

Describe what your company does in a single sentence.

Welcome to Dog Boarding Cleveland, your premier destination for exceptional canine care in the heart of Cleveland. Our facility is dedicated to providing a safe, comfortable, and enjoyable environment for your furry friends while you’re away. We specialize in top-notch dog boarding services, offering personalized attention and tailored care to meet the unique needs of every pup.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Design Wox to accomplish?

• For Website Design and Development

SOLUTION

How did you find Design Wox?

Online Search

Why did you select Design Wox over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Design Wox were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our experience with Design Wox for our website redesign project was nothing short of exceptional. They provided a comprehensive web design and development service that transformed our online presence. Here’s a detailed account of their scope of work and the deliverables that made the project a success.

Scope of Work:

• Discovery and Planning: Design Wox kicked off the project with a thorough discovery phase. They conducted an in-depth consultation to understand our business objectives, target audience, and specific needs. They also performed a competitor analysis, which provided valuable insights for shaping our website’s strategy. The site map they created helped in structuring the website’s navigation effectively, ensuring a user-friendly experience.Design Phase: In the design phase, Design Wox delivered impressive wireframes that laid out the website’s layout and structure. Their high-fidelity design mockups were visually stunning and captured our brand’s identity perfectly. They were open to feedback and made revisions promptly, which ensured that the final design aligned with our vision.
• Development Phase: The development phase was handled with great expertise. Design Wox’s team built a responsive website using modern front-end technologies like HTML, CSS, and JavaScript. On the back end, they developed robust functionalities and set up a user-friendly CMS, allowing us to manage content effortlessly. They also integrated e-commerce features that are seamless and efficient, enhancing our online sales process.
• Testing and Quality Assurance: Before the website went live, Design Wox conducted rigorous testing. They performed cross-browser and responsive testing to ensure compatibility across various devices and browsers. The functionality of interactive elements was thoroughly checked, and performance optimization was done to ensure fast load times and smooth user experiences.
• Launch and Deployment: The launch process was handled seamlessly by Design Wox. They managed the domain setup and hosting with professionalism, ensuring a smooth transition from development to live deployment. The final review and post-launch checks were conducted meticulously to confirm everything was working as expected.
• Post-Launch Support: Design Wox’s post-launch support has been outstanding. They provided detailed training materials, which made it easy for our team to manage the website independently. Their ongoing technical support and maintenance services have been invaluable, addressing any issues promptly and keeping the site up-to-date.

Key Deliverables:

• Project Plan: A detailed timeline and milestones that guided the project efficiently.
• Design Mockups: High-fidelity designs for various pages, including home, internal pages, and mobile views.
• Wireframes: Initial layout and structure, providing a clear vision for the website’s flow.
• Fully Developed Website: A responsive, functional website with a modern design and e-commerce capabilities.
• CMS Access: An intuitive content management system for easy updates and management.
• Testing Reports: Comprehensive documentation of testing phases, including cross-browser and responsive testing results.
• Launch Documentation: Instructions and details for the website launch and post-launch maintenance.
• Training Materials: Guides and training sessions to facilitate website management and content updates.

Overall, Design Wox exceeded our expectations with their professionalism, creativity, and attention to detail. They delivered a high-quality website that has greatly enhanced our online presence. I highly recommend Design Wox for anyone seeking expert web design and development services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Design Wox resulted in significant improvements across several key metrics. We saw a 40% increase in website traffic and a reduction in bounce rate, indicating enhanced user engagement. Conversion rates for key actions improved by 37%. Mobile traffic increased by 55%, and page load times decreased, boosting overall site performance. SEO efforts paid off with better search engine rankings and a rise in organic search traffic. 
Additionally, technical performance improved with minimal downtime and reduced error rates, while user feedback and client satisfaction scores were notably positive. Overall, these outcomes highlight the project’s success in enhancing our online presence and operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bill Watson excelled in project management, consistently delivering each milestone on schedule. He maintained clear and timely communication, promptly addressing our needs and incorporating feedback. Their structured approach and proactive response ensured that the project progressed smoothly and met all deadlines, reflecting their commitment to client satisfaction and efficient project execution.

What was your primary form of communication with Design Wox?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Design Wox was their seamless blend of creativity and technical expertise. Their ability to deliver visually stunning and highly functional websites while maintaining clear communication and responsiveness set them apart. The team’s dedication to understanding our business needs and their proactive approach to problem-solving made the entire process smooth and enjoyable.

Are there any areas for improvement or something Design Wox could have done differently?

No, I don't think so.