Crafting Brands with Design Discipline

Building mega-brands through design oriented solutions, we’re a creative agency that keeps concept and strategy in mind. We’re a team of creative individuals working to bring ideas to life with imaginative illustrations to shake the digital world. Our highly trained professionals provide complete digital marketing solutions to solve complex problems.

< $25 / hr
250 - 999
Show all +
San Francisco, CA
  • Design Proficient
    Mid-Market, 1390 Market Street
    San Francisco, CA 94102
    United States
other locations
  • Design Proficient
    Liberty House, 222 Regent Street
    London W1B 5TR
    United Kingdom


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Web Dev & Design for Retirement Home

"I believe it was as good as it could get."

Willing to refer: 
The Project
$50,000 to $199,999
Project summary: 

Design Proficient was hired to develop a website for a retirement home, as well as create content, provide maintenance, and stationery design.

The Reviewer
1-10 Employees
Coppell, Texas
Savoya Walker
Manager, Serenity Phase Assisted Living
The Review
Feedback summary: 

Design Proficient should do more industry research in order to create proper content. They fell short on this aspect, however, the logo design part went very well. All in all, they got the job done and the quality was acceptable.


Please describe your company and your position there.

I'm the CEO of a company that specializes in the housing and care of mature adults who can no longer live alone. We assist them with their day-to-day living needs and help them maintain their health status by administering medication and taking them to their doctor’s appointments. We offer activities and additional amenities to make their stay at Serenity Phase memorable.


For what reason(s) did your company hire Design Proficient?

We hired Design Proficient to assist with our website development and maintenance. We knew what we wanted to do but did not know where to begin, so we needed help.

What were your goals for this project?

Our goal was to convey the message of what we bring to the table before residents come into our home. We want costumers to understand our core values and know our everyday prayer.


How did you select this vendor?

I selected the vendor through a Google search.

Describe the project in detail.

They created a website and stationery for the business.

What was the team composition?

We were assigned a project manager but he was soon replaced by another one due to an unplanned incident. I believe that there was a main person watching over the overall project, but I only remember talking to him once. There were some additional conversations but I solely worked with the project manager.


Can you share any outcomes from the project that demonstrate progress or success?

I wish that the team was a little more knowledgeable about content creation. I feel like I paid them to do the content, however, I ended up doing 95% percent of it. So in my eyes, that job truly wasn't fulfilled. However, all is well.

How effective was the workflow between your team and theirs?

I believe it was as good as it could get.

What did you find most impressive about this company?

The logo design for my company was the most impressive aspect.

Are there any areas for improvement?

I believe their listening skills aren’t as good. Doing some research about the industry so that you can put together successful content would be a huge improvement.

Overall Score Overall, it’s okay. They still got the job done.
  • 5.0 Scheduling
  • 1.5 Cost
    Value / within estimates
    Some of the pricing was excessive and I ended up creating some of the content myself.
  • 5.0 Quality
    Service & deliverables
    I believe the quality turned out okay.
  • 3.0 NPS
    Willing to refer
    I would only refer them to individuals that don't need any help on content.