What evidence can you share that demonstrates the impact of the engagement?
Our old website wasn’t good at all. They've increased our social media presence as well as the number of website visitors. Fundraising is up 80% this year, which is amazing. Their customer service and flexibility makes it easy and enjoyable to work with them. We’ve mentioned their high-quality work to our colleagues, and now another department is going to use them to revamp their website.
How did Design The Planet perform from a project management standpoint?
Their team is highly professional and approachable. If something isn’t going in the right direction, they're very receptive to hearing that message. They're eager to make every aspect exactly as we envision it to be.
Communication is excellent. Depending on the project, we may do most of it by email or we might meet in person to execute a task. We've had monthly meetings to talk about their work and get progress updates. Our projects don't all look alike, and Design The Planet is just really flexible.
What did you find most impressive about them?
Their professionalism and accessibility stand out for me.
Are there any areas they could improve?
No, not at this time.
Do you have any advice for potential customers?
Be clear in your expectations. You may be great at envisioning exactly what you want, but you also need to convey it to Design The Planet. If they come to a different interpretation of things, then you have to be able to tell them that's not what you had in mind. They're very receptive to feedback. They don't get offended or become defensive, which I love.