What evidence can you share that demonstrates the impact of the engagement?
Our clients like Deployflow because their work is actually solid. They provided 24/7 support after projects and reply within minutes when we log a request. Deployflow is a well-oiled machine.
There may be fewer variables here, compared to software development, but all end clients they’ve worked with will say that there weren’t too many problems after the deployment. Whenever I had an issue, it was typically diagnosed and resolved within an hour, including on weekends, during the summer, or outside working hours. Overall, Deployflow delivers solid work that stands the test of time. Even today, deployments we’ve done in 2014 continue to work with no issues.
How did Deployflow perform from a project management standpoint?
They weren’t involved in anything related to project management. Deployflow’s work has been specifically around infrastructure, procurement, deployment, training, and support. I usually don’t have visibility into how they track projects. All I know is that they’ve never missed a deadline for me and their estimates are usually spot on. Overall, there are never any surprises when it comes to them delivering what they promise.
What did you find most impressive about them?
If we come to them with a task in their area of expertise, they deliver. They’ve never been late and our clients are always happy. Thomas is our secret weapon. Whenever we bring him to a meeting, people don’t want him to leave. This is the general nature of our business relationship.
Are there any areas they could improve?
I wish they had more of a local presence in the region. Typically, their on-site time in Saudi Arabia is limited. I think I would’ve done more business with Deployflow had they been able to come to initial client meetings and things of that nature.
Do you have any advice for future clients of theirs?
Clients need to know what Deployflow is good at and what their strengths and specialties are. Someone in need of their skillset can go to Deployflow, even if the requirements are vague. One of their strengths is to steer the client in the right direction on which technologies to use and how to build a scalable infrastructure that can stand the test of time.
Beyond that, the actual procurement, installation, and deployment are relatively straightforward. Clients should get them in early in the process. Deployflow can help the client make decisions that’ll make them happy in the long term.