Leading 10+ Yrs UX Design & Software Dev Nashville
ABOUT
DePalma is a veteran-owned small business (VOSB) specializing in UX/UI design and custom software development. Founded in 2012 and headquartered in Nashville, TN, we are a team of experienced individuals passionate about building applications people love to use.
We work with clients across various industries, including accounting and finance, electronics manufacturing, gas and oil, government, healthcare, insurance, music, entertainment, utilities, telecommunications, and transportation.
SERVICES
UX/UI Design
We understand the importance of great design in creating a successful product. That's why we take a user-centered approach to every project, ensuring the user is always at the heart of our design decisions.
Services: Stakeholder Interviews, User Research, Personas, Competitive Analysis, Information Architecture, Product Roadmap, Visual Design, Prototyping & Interaction, Design Systems
Custom Software Development
Our development team has years of experience working with various technologies, allowing us to select the right tools and platforms to create a custom software solution that meets your needs.
Services: Custom Software Development, Cloud Development, Low-code Development, Responsive Web Applications, Native and Hybrid Mobile Apps
Design Workshops
Ready to turn your software dreams into reality? Our Design Impact Workshop is the perfect place to start! With a lean and fast process, we'll help you create a roadmap for designing and building the application your customers will love.
Deliverables: Stakeholders Product Vision Workshop, User Persona & Journeys, Product Design Backlog, Cost & Timeline
Fractional Services
With our fractional services, you can tap into the expertise of top-tier professionals without the need for a full-time hire. Our services provide additional resources to your team with expert-level talent, including a Fractional CTO, Architect, and Data Scientist.
Min project size
$10,000+
Hourly rate
$100 - $149 / hr
Employees
10 - 49
Locations
Franklin, TN
Year founded
Founded 2012
1 Locations
Franklin , TN
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$100 - $149
/hr
Rating for cost
4.3
/5
What Clients Have Said
DePalma Studios' pricing varies significantly based on project scope, with costs ranging from $8,000 to over $410,000. Clients appreciate their value for cost, citing high-quality designs and effective project management despite some instances of budget overruns and extended timelines.
DePalma Studios received high marks for their customer service, with clients noting their professionalism, attentiveness, and willingness to go the extra mile to ensure project success. This level of service contributed to positive client experiences and long-term partnerships.
Positive Impact on Business
Several reviews noted the positive impact of DePalma Studios' work on their businesses. Improved user interfaces and experiences led to better user engagement, higher satisfaction, and, in some cases, increased leads and sales.
Challenges with Project Timelines
Some reviews highlighted issues with project timelines, where projects took longer than initially estimated. These delays sometimes led to increased costs and client dissatisfaction, suggesting an area for improvement in timeline management.
Valuable Documentation and Insights
Clients valued the comprehensive documentation and insights provided by DePalma Studios. Detailed project plans, user personas, and workflow diagrams helped clients understand and visualize the project scope and progress.
High-Quality Deliverables
Clients consistently reported satisfaction with the quality of DePalma Studios' deliverables. The team’s ability to produce polished and effective designs, often exceeding client expectations, was a recurring theme across reviews.
Effective Collaboration with Client Teams
DePalma Studios effectively collaborated with client teams, integrating seamlessly and becoming an extension of the client’s workforce. This collaborative approach ensured alignment on project goals and smooth execution.
"DePalma Studios determined what features were useful for us to keep and how to consolidate them."
Feb 14, 2022
Chief Information and Technology Officer, CarePayment
Sathish Kumar
Healthcare
Nashville, Tennessee
51-200 Employees
Phone Interview
Verified
A finance company hired DePalma Studios to design an online portal UX/UI. They documented existing features, conducted stakeholder interviews, defined user personas, and created workflow and dataflow diagrams.
The documentation that DePalma Studios delivered was very valuable to the client, primarily because their company had grown in the last decade. DePalma Studios delivered on time and within budget; they were very professional. They also accommodate the client's needs to ensure their satisfaction.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the chief information technology officer at a financial company in the healthcare industry.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
We hired DePalma Studios to refresh our provider and member portals' UX/UI.
SOLUTION
What was the scope of their involvement?
This engagement with DePalma Studios had three phases. First, we documented our existing portal designs and features. Then, DePalma Studios conducted interviews with our internal team and came up with recommendations about our design approach. They defined our user personas and workflow and dataflow diagrams using Miro. All of that information informed the portal designs DePalma Studios created.
What is the team composition?
I worked with a project manager, a product manager, a UI developer, an executive sponsor, and two UI designers.
How did you come to work with DePalma Studios?
I connected with DePalma Studios' CEO in 2014, and I'd been trying to work with them for several years. Finally, I was able to bring them in to do this UI project.
How much have you invested with them?
We invested $40,000–$43,000 with DePalma Studios.
What is the status of this engagement?
Our partnership with DePalma Studios was from July–November 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
DePalma Studios did a great job on the project. We couldn't visualize the features we needed because we'd grown so much over the past 17 years — no one knew the ins and outs of the system. However, DePalma Studios determined what features were useful for us to keep and how to consolidate them. That documentation from DePalma Studios was highly valuable for a company our size.
How did DePalma Studios perform from a project management standpoint?
DePalma Studios delivered on time and within budget — they accommodated our needs even if they needed to spend extra time on one feature. They focused on delivering the work we needed, not their final payment. Typically, we communicated with DePalma Studios via a Slack channel and email; we also had weekly Zoom calls to discuss project status.
What did you find most impressive about them?
DePalma Studios' professionalism and focus on delivering documentation sets them apart from their competitors. Also, their project and delivery timeline consistently matched ours.
Are there any areas they could improve?
I can't think of anything for DePalma Studios to improve.
Do you have any advice for potential customers?
I'd advise customers to know exactly what they want from an engagement with DePalma Studios. If customers can thoroughly describe the problems they want to be addressed, DePalma Studios can deliver what they need.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Branding & Web Design & Dev for Auto Leasing & Financing Co.
BrandingWeb DesignWeb Development
$50,000 to $199,999
Aug. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their work is on par with the most famous design companies for a fraction of the cost."
Feb 4, 2022
Chief Information Officer, Auto Leasing & Financing Co.
Anonymous
Automotive
Memphis, Tennessee
501-1,000 Employees
Phone Interview
Verified
DePalma Studios provides a subprime auto leasing and financing firm with branding and web design services to help them pivot to an online marketplace. They're currently developing the client's new logo.
The new logo isn't finalized, and the site design hasn't been implemented, but the client's senior leadership is pleased with DePalma Studios' work so far. Their team manages the project well via Asana and has an iterative design process— they distill complex information into thoughtful designs.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the chief information officer of a subprime auto leasing and financing company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
During the COVID-19 pandemic, there was a huge shift in the automotive industry towards online sales, and we wanted to tap into that marketplace.
SOLUTION
What was the scope of their involvement?
We initially engaged DePalma Studios to do a design impact workshop. So, they held a 3–4 week process, conducting interviews with various stakeholders and the senior leadership team to understand our company. DePalma Studios also provided feedback on logo designs and other digital branding elements another vendor was developing for us as part of that process. They ensured our branding materials reflected our empathetic approach to the industry — they provided dozens of designs for us to choose from.
Once that process was complete, DePalma Studios refreshed our website to facilitate online purchases. We had to explain many of our industry nuances to their team since we're a subprime company. That, coupled with an initial RFP we supplied, became the basis for DePalma Studios' site design. Once the design is finished, we'll begin implementation, and DePalma Studios will handle a few months of maintenance and significant design changes.
What is the team composition?
We work with 6–7 teammates, but the core team comprises 3–4 team members, including the senior designer.
How did you come to work with DePalma Studios?
Our VP of application development worked with their CEO many years ago. So, when we looked to upgrade our website, we looked to them. We sent an RFP to about 20 companies, but not everyone responded. In the end, after vetting 15 companies who responded to our RFP, we hired DePalma Studios because of the recommendation and their portfolio.
How much have you invested with them?
We invested under $200,000 with DePalma Studios — both phases of the project have cost around $70,000 each.
What is the status of this engagement?
Our engagement with DePalma Studios began in August 2021, and it's ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Since we're still in the design phase, I don't have any KPIs to provide. The logo hasn't been put out publicly yet — we're waiting on the final design from their lead designer. So far, DePalma Studios has exceeded expectations; our CEO and in-house team are pleased with their work so far.
How did DePalma Studios perform from a project management standpoint?
DePalma Studios has done extremely well managing the project. Their team is very organized and diligent in updating our shared Asana board. We also utilize Google Drive and Microsoft Teams for communication and document sharing. The entire process is very iterative and, even during the design phase, DePalma Studios is following agile methodologies. We meet weekly with DePalma Studios with several designers, but once we move into development, we'll meet with the developers instead.
What did you find most impressive about them?
DePalma Studios is great at distilling large amounts of complex information into an intelligent and thoughtful design. Overall, their design aesthetic is excellent, and they have a really strong sense of style. Their work is on par with the most famous design companies for a fraction of the cost. DePalma Studios also turns around projects quickly but doesn't sacrifice quality for speed.
Are there any areas they could improve?
I think DePalma Studios should expand their design team — I haven't worked with anyone as good as their lead designer yet.
Do you have any advice for potential customers?
I'd advise customers to go to the table with a general sense of what they're looking for and communicate openly with DePalma Studios.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mockup for Software Development Shop
UX/UI Design
Confidential
Dec. - Jan. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“DePalma Studios really went the extra mile.”
Apr 12, 2021
Sr. Sales Engineer, Sertainty
Richard Streeter
Information technology
Nashville, Tennessee
11-50 Employees
Phone Interview
Verified
DePalma Studios created a mockup for a software development shop’s application. The team used InVision throughout the design process and implemented their client’s branding and color palette.
DePalma Studios’ work pleased their client immensely. The team delivered exactly what was asked in the agreed-upon time frame. They excelled at keeping track of the project and providing ample updates. The team was thorough in their approach and didn’t take any shortcuts.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of operations at a software development shop. We put together backend data file security technology.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
We needed help visualizing what a modern-day implementation of our backend processes would look like.
SOLUTION
What was the scope of their involvement?
First, DePalma Studios took in all the information about what we do. I gave them a basic box of what we could integrate in as a frontend for cloud providers. We gave them white papers and a copy of our software.
The team put together the minimum number of steps that would be required for our customers. Using our branding and color palette, they produced a prototype for what our system would look like for customers in InVision.
What is the team composition?
We worked with two project managers and three people working on the mockup.
How did you come to work with DePalma Studios?
Our team used them before on a different part of our company. We were pleased with their work then and decided to work with them again.
How much have you invested with them?
We spent around $25,000.
What is the status of this engagement?
This project took place in December 2020. It took exactly a month.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We were very happy with the prototype. The look and feel integrate extremely well into our website. The team delivered the prototype exactly when they said they would.
How did DePalma Studios perform from a project management standpoint?
We had weekly meetings as needed. If anything, their project management was too good.
What did you find most impressive about them?
The team didn’t take any shortcuts during the requirements process. They were very disciplined in making sure that they had all the requirements correct before they started to get everything done.
Are there any areas they could improve?
No, nothing comes to mind. DePalma Studios really went the extra mile.
Do you have any advice for potential customers?
Let them work through the process. Their processes are good. Let them do their work; you won’t have to push them.
RATINGS
5.0
"It was a really great experience."
Quality
5.0
Service & Deliverables
"No question about it."
Schedule
5.0
On time / deadlines
"I’d give them a 6 if I could."
Cost
5.0
Value / within estimates
"They did exactly what we asked and did it well."
Willing to Refer
5.0
NPS
"They’re a quality group. I’m hoping I can take this mockup and turn it into a product. I want DePalma behind the scenes doing the coding.
Web & App UI & UX Design for Health Care Software Company
Other IT Consulting and SIUX/UI Design
$10,000 to $49,999
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"The quality of their design and UX team was top notch too. They created professional and high-quality designs."
Jan 11, 2021
CEO, Kallaco
John Spivey
Healthcare
New Orleans, Louisiana
1-10 Employees
Phone Interview
Verified
A software company partnered with DePalma Studios to revamp their web and iOS and Android products’ UI/UXs. DePalma Studios also designed a digital ordering process optimized for desktop and mobile devices.
DePalma Studios produced exceptional deliverables on time and slightly under budget. Their clear communication and transparent project management led to effective collaboration. They provided experienced resources who methodically executed the project and realized the project’s vision.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of a company called Kallaco. Our organization is a software company that provides health care analytics and services to colleges, universities, and businesses across the US.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
We needed to upgrade our software solution, making it more user-friendly and adding more features. Although we had a great development team, it wasn’t as experienced in UI/UX design as the project required. We brought DePalma on board.
SOLUTION
What was the scope of their involvement?
We asked DePalma to focus on our end-user web portal and the end-user mobile app. Their team studied our users and user personas, looking at both platforms’ UXs on a computer and on a mobile phone. We relied on them for a lot of the strategic thought around the experiences. They gave feedback on the experiences and how users would approach our application suite. Their team focused on the UX, user design, and application screens.
We wanted to move from a paper-based test ordering process to a fully digital process. That required a lot of sequences and steps in the application, which could be complicated for a user. Their team focused on making that experience smooth for desktop and mobile users. They made sure that we would have a successful order placed each time by our users. The app’s available for both iOS and Android.
What is the team composition?
On a regular basis, we worked with four people from DePalma, including a project manager and development resources. The CEO of DePalma was involved in our early meetings and checked in along the way. We worked with another person to ensure our agreement was met.
How did you come to work with DePalma Studios?
I worked on a project with DePalma about 5–6 years ago and had a good experience with them. It was a skunk-work project that didn’t make it to reality, but they did a lot of work with us on it. I liked their approach and focus on UX design. They had a lot of knowledge about how to build products that would work well across different platforms. Based on that experience, I wanted to engage them more. When this opportunity popped up, I reached out to them.
How much have you invested with them?
So far, we’ve spent about $40,000 on their services.
What is the status of this engagement?
We started this project around June 2020, and it ended. We’re now looking into the next phase of the project. We have another administration portal and may ask them to overhaul its UI/UX.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They successfully delivered the first project. At every meeting, their team clearly showed the deliverables’ progress. They hit the timelines that were set in the original project plan. If we asked for a feature that was outside the project scope, they were quick to show the impact that our requests would have on the overall timeframe. That made the project really successful. There were no surprises along the way.
How did DePalma Studios perform from a project management standpoint?
The initial budget was $45,000, and we came under it. There were no surprises with the budget. We used Asana, and they did a great job using it. We also developed specific spreadsheets to show exactly where the project stood. They also sent a project deck throughout the course of the engagement to show how their team was meeting the project plan.
What did you find most impressive about them?
Two qualities make them stand out from other providers. Their project lead was superb. She had a handle on the project, the development team, and the designers. We felt confident that she understood our vision and could translate it to her team.
The quality of their design and UX team was top notch too. They created professional and high-quality designs. We didn’t have to ask for many changes along the way because they understood what we sought.
Are there any areas they could improve?
No, I felt that they did a great job. One concern is that they’re highly-priced. I don’t mind paying their prices because they deliver premium products. However, I’m asking myself if their prices could prevent us from doing more expanded work with them.
Do you have any advice for potential customers?
Clearly describe to them what you want. They’ll listen and help expand the project’s vision.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Development for Career Fair App
Mobile App DevelopmentWeb Development
$50,000 to $199,999
Feb. 2020 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
“We were able to see the changes they made in real-time and we were able to leave notes.”
Dec 29, 2020
CEO, AltFair Solutions, LLC
Jace Smith
Software
Knoxville, Tennessee
1-10 Employees
Phone Interview
Verified
DePalma Studios developed a web and mobile app for iOS and Android. Streamlining the assessment process for career fairs, the app’s features include user-specific profiles, QR codes, notes, and rating scales.
DePalma Studios collected feedback from the client through a strategic testing process and made adjustments as needed. As a result, the client is very pleased with the final product. The team was very transparent, ensuring that the client was well-aware of how the project was progressing.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of a software company that will be used in career fairs at universities.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
They developed a mobile app and a web app for us.
SOLUTION
What was the scope of their involvement?
They developed a web app and a mobile app is for Android and iOS. In the ideation stage, we were able to mess around with everything from different color schemes and logos to various web functions.
Then every two weeks, they sent us the app in a testing environment. We were able to go through the app to see if it was working as we wanted. Then we recorded any bugs we found in an Excel sheet. Using our feedback, they fixed any problems we found. We did that for about three months before we launched.
The app lets each student and recruiter that attends a career fair can make a profile. The student’s profile generates a QR code that can be scanned by the recruiters. Once the recruiter meets with a student, they can take notes, rate the student on a scale of 1–5, and view their resume. After the career fair, companies can easily export all of their scanned students on our web app so they can include the information on an applicant tracking system.
What is the team composition?
We had a project manager based in Nashville, Tennessee. We also had 2–3 developers working on the project overseas.
How did you come to work with DePalma Studios?
We shopped around and met with a few companies. We chose DePalma Studios because they seemed like a good fit. They had an entire team working with us and they were very involved. We really appreciated how they communicated with us.
How much have you invested with them?
We spent about $90,000.
What is the status of this engagement?
We started the project in February 2020. Although the app is complete, we will continue to work with them when career fairs resume after COVID-19.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We launched the app once we were certain that the app is perfect. Although they guided us in the right direction, they left major decisions up to us. We were really able to decide on what we wanted to do, and in the end, we received a product we’re really happy with. Unfortunately, our apps aren’t being used much because career fairs aren’t happening due to COVID-19.
How did DePalma Studios perform from a project management standpoint?
We met with our project manager every week, and she kept us updated on what was going on. Usually, the developers attended as well. We always knew when there was a problem or if something good happened. They were in touch with us regularly.
They worked hard to meet our deadline, but the project took a little longer than we expected because we were focused on fixing certain bugs. Still, we knew about when they would finish up.
They also knew that we were a startup and didn’t have a ton of funding, so they worked with us to determine the price of the project.
What did you find most impressive about them?
I was impressed with the different technologies they used. We were able to see the changes they made in real-time and we were able to leave notes. The best part about working with them was that everything was very transparent. They worked with us to make it perfect.
Are there any areas they could improve?
I can’t think of anything they need to change.
Do you have any advice for potential customers?
We came into the project knowing what we wanted, and that helped us get a jump on the development. Clients should be prepared with an idea of what feature and color schemes they’re looking for. That will help the discovery phase move quickly.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Mobile App Dev & UI/UX for Mobile Payments Platform
DePalma Studios was hired to build a mobile payment platform. After completing the UX/UI phase of the project, the team is now currently working on the actual backend development.
While the platform has yet to be completed, internal stakeholders are impressed with the progress thus far, especially on the UX/UI side. Throughout the project, the team has been exceptionally organized, managing the project efficiently and effectively.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder & CEO of a mobile payment platform.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
We needed a mobile app developed.
SOLUTION
What was the scope of their involvement?
DePalma Studios was responsible for the UX/UI development for our custom mobile application. Now, they’re working on the development phase, which includes a backend web component.
What is the team composition?
Initially, Floyd (Principal) was the primary contact. On a daily basis, we interact with Sushmitha (Head of Engagement), the project lead.
There are 5-7 additional people on the team, which varies in size depending on the current needs of the project. There’s a scrum master, project manager, UI/UX, API experts, QA testers, and backend developers involved.
How did you come to work with DePalma Studios?
I was looking for a company that was strong in UI/UX design. Through recommendations, I interviewed several companies, and decided the DePalma Studios team was the best fit to help accomplish my goals.
How much have you invested with them?
We’ve spent between $200,000 - $410,000.
What is the status of this engagement?
We began working together around July 2020, and the project is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We finished the UX/UI phase, and just completed 5 of approximately 12 sprints in this phase, putting us roughly halfway through the project. I was ecstatic with the results from the UI/UX development phase.
Everything we’ve seen so far indicates that DePalma Studios is building out all the functionality we requested. The true test will be users of the app — the target audience. However, I couldn’t be happier so far.
How did DePalma Studios perform from a project management standpoint?
They are doing great. We communicate via phone, text, and email. We have Slack and do Zoom calls. We have sprint calls every two weeks.
During the UI/UX phase, we did Zoom calls twice per week. They also use several project management tools.
What did you find most impressive about them?
DePalma Studios is very process-driven. They pay attention to detail and emphasize the frontend design and requirements gathering phases. I’ve been impressed with the entire management of this initiative, and the tools they use.
Are there any areas they could improve?
I asked them to help come up with some initial branding designs for the company. It was a bit of a struggle, and while they were close to the mark, I ultimately went another direction. It’s not really what they do, but it would’ve been nice to get everything from one company.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Design for Imaging Industry Insights Provider
Custom Software DevelopmentOther Design
$50,000 to $199,999
Mar. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"It’s easy to work with them because they’re a great team of people."
Jul 29, 2020
Director of Engineering, Keypoint Intelligence
Evan Sokol
Information technology
Fairfield, New Jersey
51-200 Employees
Phone Interview
Verified
DePalma Studios designed a sales engagement e-commerce platform for an imaging industry insights provider. Following requirements, they developed and executed wireframes. They continue to support the project.
DePalma Studios efficiently produces exceptional deliverables to the satisfaction of stakeholders. They leverage tools that support a transparent engagement. The team provides valuable insights and fosters collaboration to encourage product improvements, which ensures an ongoing partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of engineering at Keypoint Intelligence. We conduct tests and provide data to manufacturers and sales representatives in the copier, printer, and scanner industry.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
We wanted to create a new sales engagement product.
SOLUTION
What was the scope of their involvement?
DePalma helps us to design our e-commerce platform for sales representatives to us as a daily sales tool. We gave them basic requirements, and they did the entire design for us from wireframes to the final version.
As a big project, it’s split into multiple phases. We’re now in the middle of phase two.
What is the team composition?
We work with three people from DePalma.
How did you come to work with DePalma Studios?
I found them through a general internet search. Originally, we weren’t certain if we would hire a firm or an individual engineer. I came across one of DePalma’s blogs which talked about the differences between an individual designer and a design firm. I liked what I read, so we contacted them.
How much have you invested with them?
We’ve spent between $50,000–$60,000 on the project so far.
What is the status of this engagement?
The first phase of this project occurred between March–April 2020. We started the second phase in June 2020 and plan to finish it next week.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Their team’s fast, and the quality of their work’s good. We haven’t had any complaints. They’re excellent.
How did DePalma Studios perform from a project management standpoint?
We use Slack, and their team uses a virtual whiteboard where we’re able to view their work offline. We have two meetings per week via Zoom.
What did you find most impressive about them?
It’s easy to work with them because they’re a great team of people. When we have discussions, they’re open to our ideas. If we disagree, their team doesn’t just force their opinion on us but explains their position. It’s been a collaborative effort.
Are there any areas they could improve?
No, I don’t have any complaints about our experience with them.
Do you have any advice for potential customers?
Give them a chance.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"We already have.
Website Audit & Digital Strategy for Advertising Agency
Digital Strategy
Confidential
Apr. 2019 - May 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"DePalma Studios’ process was very good, and they asked a lot of questions."
Jul 1, 2020
Director of Digital, Advertising Agency
Anonymous
Advertising & marketing
Las Vegas, Nevada
201-500 Employees
Phone Interview
Verified
DePalma Studios conducted a comprehensive audit of a website which included Google Analytics. The team also did a competitive analysis and provided an evaluation of an internal digital strategy.
DePalma Studios produced good work, and the information they provided after the audit was of great use. The team's strong project management skills and regular recaps made them an ideal partner for future projects. Although there were a few language barriers, the partnership was successful.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of digital for an advertising agency.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
We needed a full audit of our current website. It needed an evaluation to give insight into how it should be redesigned and restructured.
SOLUTION
What was the scope of their involvement?
DePalma Studios provided a full audit, including an evaluation, a Google Analytics audit, and a competitor analysis. They did a comprehensive review, providing insight into digital strategy.
What is the team composition?
We worked with three teammates on this particular project.
How did you come to work with DePalma Studios?
They did some work for our other office, who recommended them for this project. I was looking for work similar to the project they did with that office.
What is the status of this engagement?
We worked together from April 2019 – May 2020.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
It’s too early to see the impact. However, we will take the information they provided for the internal redesign and restructure of the website. They did a good job, and we’re pleased. We would work with DePalma Studios again on future projects.
How did DePalma Studios perform from a project management standpoint?
The team did very well. We had weekly meetings and were in constant communication. We used Slack and Miro boards.
What did you find most impressive about them?
DePalma Studios’ process was very good, and they asked a lot of questions. I liked that they sent recaps, as well.
Are there any areas they could improve?
The final declarations needed some language editing done. Their findings were good, but it was written by someone on the team whose native language wasn’t English, so it was hard to interpret the conclusions.
Do you have any advice for potential customers?
Be specific about your goals for the project. Give DePalma Studios access to tools like Google Analytics to allow them to do better work for you.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"They were flexible."
Willing to Refer
5.0
NPS
Wireframes & UX/UI Strategy for Payment Platform Startup
Other DesignUX/UI Design
Confidential
June 2018 - Mar. 2019
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"The team was very communicative, keeping me abreast of what was going on and any changes they made."
May 7, 2020
CEO & Founder, Payment Platform Startup
Anonymous
Financial services
Seattle, Washington
1-10 Employees
Phone Interview
Verified
DePalma Studios created wireframes for a React Native mobile app to give angel investors a sense of the business’ offerings.
DePalma Studios delivered exactly as requested and communicated well throughout the partnership. In addition to having strong project management skills, the team was very attentive and extremely accommodating.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of a payment platform startup. Within the payment platform, we also do inventory management for products based on the vendor and employee tracking based on sales.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
I wanted to come up with a storybook wireframe to be able to then sit with my angel investors and go through it with them.
I also wanted to be able to give them a good visual of the customer journey and the mobile app, which would give them a good feel of what we were offering and what they would be investing in.
SOLUTION
What was the scope of their involvement?
DePalma Studios worked with us to develop wireframes for the React Native mobile app.
What is the team composition?
I worked with four teammates.
How did you come to work with DePalma Studios?
I found them online and they seemed like they were a good fit. After talking to their VP, I submitted what I wanted to achieve. DePalma Studios seemed to be a team I could work with because they were so accommodating.
What is the status of this engagement?
We worked together from June 2018–March 2019.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The work was exactly what we asked for, and I was proud to present the work to our investors.
How did DePalma Studios perform from a project management standpoint?
Their project management was great. They were very attentive and their project manager did a great job. I traveled to their offices in Nashville and met them personally. DePalma Studios was extremely accommodating. We communicated via slack and email.
What did you find most impressive about them?
The team was very communicative, keeping me abreast of what was going on and any changes they made. Since this was a creative process, there was a lot of back and forth communication, which I certainly appreciated.
Are there any areas they could improve?
There’s nothing that stands out particularly, and they did a good job. I had do have one nitpicky comment which is that there were some misspelled words on the UX screen. There was definitely a language barrier with some of the UX developers. If I had to pick anything, that would be the only one. Other than that, it was a really good experience.
Do you have any advice for potential customers?
Trust them, communicate a lot, and definitely do a site visit.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
App Redesign & UX for Mobile Device Management Platform
UX/UI DesignWeb Design
$10,000 to $49,999
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
3.0
Willing to Refer
4.0
“They brought real value to the table, especially with some of the UX elements.”
May 1, 2020
VP Product Management, Mobile Device Management Platform
Anonymous
Software
Chicago, Illinois
51-200 Employees
Phone Interview
Verified
DePalma Studios redesigned a software company’s mobile and web applications as they went through a rebrand. They’ve since done various UX projects, such as revamping dashboards and management workflow wizards.
DePalma Studios’ clean and modern designs were well-received by internal stakeholders. They quickly discerned design goals and UX objectives and delivered on those, turning their work around in a timely manner. The team communicated well and provided frequent updates through live progress boards.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m VP of product management at a software company. Our system manages mobile devices in the workplace.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DePalma Studios?
I needed assistance with both graphical design work and UX in the development of our mobile and web applications. Initially, I was looking for a partner to help with more of the UX and larger projects, but as the rebranding began, we shifted that focus to design work.
SOLUTION
What was the scope of their involvement?
In early 2019, we did a very significant rebranding: new name, new logo, new colors, etc. Through that, we did a full redesign of our mobile and web platforms. DePalma Studios assisted us as we quickly converted all of our systems. In the early stages, they helped us from a design standpoint, building out new mobile screens as well as themes and styles on the web side. They helped us throughout that process of rebranding.
The scope of our work entailed the full redesign and setting standards across all of the platforms. Over the course of the year, we’ve also done a number of smaller projects with them that have gotten into UX elements, such as designing dashboards and revamping some of the management workflow wizards we’ve done.
What is the team composition?
We’ve worked with 5–6 people in total, including support folks, project management, and 2–3 hands-on designers.
How did you come to work with DePalma Studios?
I interviewed and dug in deep with about four different vendors. I narrowed it down and got to the point where I chose DePalma Studios. I thought they’d be a good fit based on their design portfolio. Additionally, they appeared to have a culture that matched ours, and it seemed like they’d be flexible to our projects and the type of work we needed. It all proved to be true.
How much have you invested with them?
My company has spent $25,000–$50,000.
What is the status of this engagement?
We began working with DePalma Studios in January 2019. We worked a great deal on the redesign in March, and then the rebrand happened in April. We’re not actively working on anything at the moment, but we have a project-by-project partnership. We have several projects that we’re working on for Q2 that we designed earlier in the year with DePalma Studios.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
All stakeholders involved from our side were pleased with the outcome. At some points along the way, we had a few more iterations than we might’ve liked to get it to the right spot, but generally speaking, their work was well-received.
They definitely understood our goals and what our business is doing pretty well. They brought real value to the table, especially with some of the UX elements that were a little less defined. They were able to come up with good feedback on some of that.
How did DePalma Studios perform from a project management standpoint?
They did very well; I have no complaints. They kept in touch, and we were constantly connected. We communicated through Slack and other avenues. They always provided updates as they progressed through their development. We had live boards where we could go and see their progress and make comments as they were developing things, so that we could shift if needed.
What did you find most impressive about them?
All of their designs came out very clean and current; it was definitely the new look that we wanted. From a UX standpoint, they quickly understood the goals that we were trying to lay out and our direction with the product, and they were able to echo that with some of the designs that they provided.
Are there any areas they could improve?
No, nothing in particular. They were timely and helpful. When we had priorities that needed to be turned around, they stepped up and did that, so I wouldn’t critique anything as a negative experience with them.
Any advice for potential customers?
The clearer you are in the description of the project’s fundamental goals, the better. That’s probably true of anybody, but I think that was very positive with how we were able to kick things off. We demoed our systems to DePalma Studios to make sure they understood how it worked and what we were trying to accomplish. They were able to step up and really echo that in the projects we put out.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
4.0
NPS
Locations (1)
4015 Aspen Grove Drive #2018Franklin, TN,
United States37067
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