Building Applications People Love to Use! - 8 yrs.

Silver
VERIFIED

Life's too short for bad UX.  DePalma Studios is a boutique product design and development shop that specializes in user experience (UX) design and human-centered process. We work with our clients to help them build applications that are intuitive, scalable and loveable!

 

Founded in 2012, DePalma is a UX/UI design and development shop headquartered in Nashville, Tenn. A team of 15+, DePalma is a veteran-owned small business (VOSB) with experience in industries including accounting and finance, electronics manufacturing, gas and oil, government, healthcare, insurance, music and entertainment, utilities, telecommunications, and transportation.
 

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2012
Show all +
Nashville, TN
headquarters
  • 211 Union Street
    Nashville, TN 37201
    United States
other locations

Portfolio

Key clients: 

Deloitte, Unum, Schneider Electric, MAPCO Express, Corecivic, Xima Software, Edgenet

Utility Company Enterprise Corporate Portal Image

Utility Company Enterprise Corporate Portal

A complete digital transformation and implementation of existing legacy corporate portal

UX/UX Redesign

  • Strategy
  • User Research
  • Interviews
  • Personas
  • Workflows
  • Wireframes
  • Visual Design

Web Development

  • SharePoint
  • K2 Workflows
  • Apex Forms
Crowd-funded Private Jet Charter SaaS Application Image

Crowd-funded Private Jet Charter SaaS Application

A tech-startup on a budget in need of an interactive prototype to help secure funding

Rapid Proof-of-Concept Prototypes

  • Strategy
  • Wireframes
  • Visual Design

Deliverable

  • Interactive Prototype
Correctional Facility Management Application  Image

Correctional Facility Management Application

New digital product design of existing legacy facility management application

Digital Product Design

  • Strategy
  • User Research
  • Interviews
  • Personas
  • Workflows
  • Wireframes
  • Visual Design

Web Development

  • HTML, CSS, JavaScript
  • AngularJS
  • .NET
Call Center Management Image

Call Center Management

New digital product design and implementation for a call center management system.

Digital Product Design

  • Strategy
  • Personas
  • Workflows
  • Wireframes
  • Visual Design

Web Development

  • HTML, CSS, JavaScript
  • AngularJS
  • .NET
Musician Website Builder -  SaaS MVP Image

Musician Website Builder - SaaS MVP

A refresh of an existing product UI by updating how it looks without affecting the functionality 

UI Refresh

  • Strategy
  • Wireframes
  • Visual Design
  • Interactive Prototype
Enterprise Financial Risk Management System   Image

Enterprise Financial Risk Management System

A complete digital transformation of existing legacy financial risk management system.

UX/UI Redesign

  • Strategy
  • User Research
  • Interviews
  • Personas
  • Workflows
  • Wireframes
  • Visual Design

Web Development

  • HTML, CSS, JavaScript
  • AngularJS
  • .NET

"Find a Provider" Healthcare Application

This application was meant to facilitate the locating of a doctor in a user's area and one that is under coverage for the user's network. A very simple workflow was made out of one that was originally very complex in this redesign. The design was built as a responsive template for Desktop, mobile and tablet. 

Live Shopping Application Image

Live Shopping Application

Application meant to empower vendors selling branded clothing and other retail items. Typically, facebook live is leveraged for this type of activity, but this application offers more power to the vendor including inventory management, payment options, etc. 

Fleet Management System - Marine Transportation Image

Fleet Management System - Marine Transportation

Our client needed a custom fleet management system to help them track and organize the logistics surrounding their marine transportation units. The company uses barges to transport goods around the country. This application helped them track the location of barges, placement within storage facilities, cargo, ETAs etc. We design and built the entire frontend of this application.

eLearning Customization for Large Gas Company Image

eLearning Customization for Large Gas Company

Our client needed a very simple and intuitive interface to deliver training modules to thousands of employees all around the southeast each week. The interface had to be simple enough for a non-computer-savvy employee base to understand without much trouble.

Stroll Mobile Application

This application was built to serve hyper-local advertisments to foot traffic around downtown Nashville. We built them a clickable prototype that they used to raise money from a local VC, which was then used to fund building the application.

Video Communications Saas Platform Image

Video Communications Saas Platform

DePalma was contracted to redesign the frontend interface of a video communications application used for sales and marketing purposes, mainly in B2B settings

Reviews

Sort by

Website Audit & Digital Strategy for Advertising Agency

"DePalma Studios’ process was very good, and they asked a lot of questions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2019 - May 2020
Project summary: 

DePalma Studios conducted a comprehensive audit of a website which included Google Analytics. The team also did a competitive analysis and provided an evaluation of an internal digital strategy.

The Reviewer
 
201-500 employees
 
Las Vegas, Nevada
Director of Digital, Advertising Agency
 
Verified
The Review
Feedback summary: 

DePalma Studios produced good work, and the information they provided after the audit was of great use. The team's strong project management skills and regular recaps made them an ideal partner for future projects. Although there were a few language barriers, the partnership was successful.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of digital for an advertising agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

We needed a full audit of our current website. It needed an evaluation to give insight into how it should be redesigned and restructured.

SOLUTION

What was the scope of their involvement?

DePalma Studios provided a full audit, including an evaluation, a Google Analytics audit, and a competitor analysis. They did a comprehensive review, providing insight into digital strategy. 

What is the team composition?

We worked with three teammates on this particular project.

How did you come to work with DePalma Studios?

They did some work for our other office, who recommended them for this project. I was looking for work similar to the project they did with that office.

What is the status of this engagement?

We worked together from April 2019 – May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s too early to see the impact. However, we will take the information they provided for the internal redesign and restructure of the website. They did a good job, and we’re pleased. We would work with DePalma Studios again on future projects.

How did DePalma Studios perform from a project management standpoint?

The team did very well. We had weekly meetings and were in constant communication. We used Slack and Miro boards.

What did you find most impressive about them?

DePalma Studios’ process was very good, and they asked a lot of questions. I liked that they sent recaps, as well.

Are there any areas they could improve?

The final declarations needed some language editing done. Their findings were good, but it was written by someone on the team whose native language wasn’t English, so it was hard to interpret the conclusions.

Do you have any advice for potential customers?

Be specific about your goals for the project. Give DePalma Studios access to tools like Google Analytics to allow them to do better work for you.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were flexible.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Wireframes & UX/UI Strategy for Payment Platform Startup

"The team was very communicative, keeping me abreast of what was going on and any changes they made."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2018 - Mar. 2019
Project summary: 

DePalma Studios created wireframes for a React Native mobile app to give angel investors a sense of the business’ offerings.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
CEO & Founder, Payment Platform Startup
 
Verified
The Review
Feedback summary: 

DePalma Studios delivered exactly as requested and communicated well throughout the partnership. In addition to having strong project management skills, the team was very attentive and extremely accommodating.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a payment platform startup. Within the payment platform, we also do inventory management for products based on the vendor and employee tracking based on sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

I wanted to come up with a storybook wireframe to be able to then sit with my angel investors and go through it with them. 

I also wanted to be able to give them a good visual of the customer journey and the mobile app, which would give them a good feel of what we were offering and what they would be investing in.

SOLUTION

What was the scope of their involvement?

DePalma Studios worked with us to develop wireframes for the React Native mobile app. 

What is the team composition?

I worked with four teammates.

How did you come to work with DePalma Studios?

I found them online and they seemed like they were a good fit. After talking to their VP, I submitted what I wanted to achieve. DePalma Studios seemed to be a team I could work with because they were so accommodating.

What is the status of this engagement?

We worked together from June 2018–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The work was exactly what we asked for, and I was proud to present the work to our investors. 

How did DePalma Studios perform from a project management standpoint?

Their project management was great. They were very attentive and their project manager did a great job. I traveled to their offices in Nashville and met them personally. DePalma Studios was extremely accommodating. We communicated via slack and email.

What did you find most impressive about them?

The team was very communicative, keeping me abreast of what was going on and any changes they made. Since this was a creative process, there was a lot of back and forth communication, which I certainly appreciated.

Are there any areas they could improve?

There’s nothing that stands out particularly, and they did a good job. I had do have one nitpicky comment which is that there were some misspelled words on the UX screen. There was definitely a language barrier with some of the UX developers. If I had to pick anything, that would be the only one. Other than that, it was a really good experience. 

Do you have any advice for potential customers?

Trust them, communicate a lot, and definitely do a site visit.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Redesign & UX for Mobile Device Management Platform

“They brought real value to the table, especially with some of the UX elements.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

DePalma Studios redesigned a software company’s mobile and web applications as they went through a rebrand. They’ve since done various UX projects, such as revamping dashboards and management workflow wizards.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
VP Product Management, Mobile Device Management Platform
 
Verified
The Review
Feedback summary: 

DePalma Studios’ clean and modern designs were well-received by internal stakeholders. They quickly discerned design goals and UX objectives and delivered on those, turning their work around in a timely manner. The team communicated well and provided frequent updates through live progress boards.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m VP of product management at a software company. Our system manages mobile devices in the workplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

I needed assistance with both graphical design work and UX in the development of our mobile and web applications. Initially, I was looking for a partner to help with more of the UX and larger projects, but as the rebranding began, we shifted that focus to design work. 

SOLUTION

What was the scope of their involvement?

In early 2019, we did a very significant rebranding: new name, new logo, new colors, etc. Through that, we did a full redesign of our mobile and web platforms. DePalma Studios assisted us as we quickly converted all of our systems. In the early stages, they helped us from a design standpoint, building out new mobile screens as well as themes and styles on the web side. They helped us throughout that process of rebranding.

The scope of our work entailed the full redesign and setting standards across all of the platforms. Over the course of the year, we’ve also done a number of smaller projects with them that have gotten into UX elements, such as designing dashboards and revamping some of the management workflow wizards we’ve done.

What is the team composition?

We’ve worked with 5–6 people in total, including support folks, project management, and 2–3 hands-on designers.

How did you come to work with DePalma Studios?

I interviewed and dug in deep with about four different vendors. I narrowed it down and got to the point where I chose DePalma Studios. I thought they’d be a good fit based on their design portfolio. Additionally, they appeared to have a culture that matched ours, and it seemed like they’d be flexible to our projects and the type of work we needed. It all proved to be true. 

How much have you invested with them?

My company has spent $25,000–$50,000.

What is the status of this engagement?

We began working with DePalma Studios in January 2019. We worked a great deal on the redesign in March, and then the rebrand happened in April. We’re not actively working on anything at the moment, but we have a project-by-project partnership. We have several projects that we’re working on for Q2 that we designed earlier in the year with DePalma Studios.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All stakeholders involved from our side were pleased with the outcome. At some points along the way, we had a few more iterations than we might’ve liked to get it to the right spot, but generally speaking, their work was well-received. 

They definitely understood our goals and what our business is doing pretty well. They brought real value to the table, especially with some of the UX elements that were a little less defined. They were able to come up with good feedback on some of that. 

How did DePalma Studios perform from a project management standpoint?

They did very well; I have no complaints. They kept in touch, and we were constantly connected. We communicated through Slack and other avenues. They always provided updates as they progressed through their development. We had live boards where we could go and see their progress and make comments as they were developing things, so that we could shift if needed. 

What did you find most impressive about them?

All of their designs came out very clean and current; it was definitely the new look that we wanted. From a UX standpoint, they quickly understood the goals that we were trying to lay out and our direction with the product, and they were able to echo that with some of the designs that they provided.

Are there any areas they could improve?

No, nothing in particular. They were timely and helpful. When we had priorities that needed to be turned around, they stepped up and did that, so I wouldn’t critique anything as a negative experience with them.

Any advice for potential customers?

The clearer you are in the description of the project’s fundamental goals, the better. That’s probably true of anybody, but I think that was very positive with how we were able to kick things off. We demoed our systems to DePalma Studios to make sure they understood how it worked and what we were trying to accomplish. They were able to step up and really echo that in the projects we put out.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

UX & UI Design for Healthcare Laboratory

"Their team has a boutique mindset when it comes to UX."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2018 - Ongoing
Project summary: 

DePalma Studios performs ongoing UX/UI services for a healthcare company. They’ve worked on a variety of projects, including system design, product campaigns, and machine-learning UX design.

The Reviewer
 
10,001+ Employees
 
Illinois
Head of Digital Transformation, Healthcare Company
 
Verified
The Review
Feedback summary: 

The team at DePalma Studios performs exceptionally. Their design expertise is top-notch. Their responsive approach complemented their professional management style. Customers can expect innovative work when engaging with their team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital transformation & experience for a healthcare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

We hired DePalma Studios for UX/UI design work.

SOLUTION

What was the scope of their involvement?

Over the past year, we’ve done five to six projects with DePalma Studios. The work has included system design, machine-learning UX, exploring modular, reusable designs, and exploring different product campaigns.

What is the team composition?

We’ve worked with about ten from their side, and three people from ours.

How did you come to work with DePalma Studios?

One of my team members found that they were well-rated on Clutch. We cold-called them, along with a few other organizations. The team at DePalma Studios sounded the best in terms of capabilities and services. We carefully reviewed the profiles of their team, which were solid.

What is the status of this engagement?

Our engagement with DePalma Studios started in December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have retrospectives and KPI calls. They’ve been responsive as well in taking constructive feedback and making course corrections, or giving internal rewards when good work was done.

How did DePalma Studios perform from a project management standpoint?

From a project management standpoint, the team at DePalma Studios is extremely excellent.

What did you find most impressive about them?

Their team has a boutique mindset when it comes to UX. They understand the design operation process well, adapting and evolving based on the best practices. Because we have such a strong understanding of the overall process, output and creativity become part of it. We operate in a new field, so there’s a slow maturity when it comes to working with large enterprise clients.

Are there any areas they could improve?

They’ve been improving based on our retrospectives. Their team could have more UX-led innovations and ideas around that.

Do you have any advice for potential customers?

They’re great for all clients, especially ones that have DesignOps processes in place. Their team’s talented resources can add capabilities to any organization. The services that come as an outcome are amazing. They’re open to feedback and have a quick turnaround time.

The team at DePalma Studios integrates well within its toolchain and their client’s tools. From a relationship perspective, everyone participates in calls. They also have an open culture that’s quite rewarding. We know almost everyone. In terms of transparency and openness, they’re excellent.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're quite competent in this sense.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design work for Scientific Company

“Their team managed to accomplish more tasks than we expected.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Jan. 2019
Project summary: 

DePalma Studios led the UI/UX design of an intricate healthcare platform. They generated multiple iterations and made adjustments in response to feedback. That process involved creating product prototypes.

The Reviewer
 
10,000 + Employees
 
Chicago, Illinois
Sr UX Analyst, Healthcare Company
 
Verified
The Review
Feedback summary: 

DePalma Studios delivered a polished and comprehensive frontend interface. Their contributions include the ideation and implementation of 90 in-app screens and nearly 10 end-user workflows. Project stakeholders appreciate the team’s open and straightforward approach to documentation.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior UX analyst for a healthcare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

We needed an experienced design firm to help us create an in vitro fertilization (IVF) treatment support application.

SOLUTION

What was the scope of their involvement?

The initial project’s scope involved creating an MVP. However, we decided to build a proof of concept (POC) application instead. DePalma Studios performed essential research and provided UI/UX design services. We sent them our feedback after receiving each deliverable. They also developed several prototypes of the final product. We operated on a tight timeline, but they managed to complete everything as promised.

What is the team composition?

At first, they assigned three UX designers and a UX manager. But the project’s scope kept growing, so the team eventually expanded to include seven UX designers. Their UX manager was our primary point of contact throughout the engagement.

How did you come to work with DePalma Studios?

I found DePalma Studios on Clutch.co. Their excellent reviews and healthcare experience stood out to me. I researched their designers further through LinkedIn and found that their portfolios include high-quality work. Their asking rate was agreeable with our budget, so we hired them.

How much have you invested with them?

We spent under $50,000.

What is the status of this engagement?

Their involvement with this project took place from November 2018–January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Depalma Studios joined this project shortly after it began, so they were tasked with creating a new product using the research provided to them by our medical partners in the IVF field. They utilized multiple variables to create a complex system that guides users through the IVF process.

The team considered the emotional state of patients when designing the app’s visuals. We’re impressed by how quickly they produced the final interface. They delivered nearly 90 screens and more than seven user workflows. They executed everything effectively, so extensive iteration rounds weren’t necessary.

How did DePalma Studios perform from a project management standpoint?

We had daily stand-ups with them in addition to weekly design reviews with the project’s stakeholders. They’re extremely communicative and willingly shared management tools with us to ensure transparency. They also used a RealtimeBoard so our stakeholders could view daily updates at their digression.

I usually have to act as the project manager whenever we use third-party vendors. Luckily, I didn’t have to worry about that while working with DePalma Studios. They created a project plan, updated me twice a day, and kept the engagement organized.

What did you find most impressive about them?

They deliver excellent work and have exceptional communication skills. Their team managed to accomplish more tasks than we expected. I have nothing negative to say about them. Working together has been a great experience. We’re currently in the process of hiring them for future projects as well.

Are there any areas they could improve?

No. I can’t think of any notable suggestions.

Do you have any advice for potential customers?

Have a detailed plan in place and set realistic goals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already referred them.

UXUI Design for Artificial Intelligence Software Company

“They’ve allowed us to be a few steps ahead in the market in regard to our UX/UI.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2010 - Ongoing
Project summary: 

DePalma Studios works on various UX/UI projects that span multiple different technologies. They’ve led digital transformations, implemented UX strategy, and employed conversational design.

The Reviewer
 
1-10 Employees
CEO, AI & Cloud Software Company
 
Verified
The Review
Feedback summary: 

Unlike other agencies, DePalma Studios provides feedback and suggestions to make a product as good as possible. They work quickly and have consistent communication. End users are satisfied with the products, and the whole team has a strong work ethic.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a company that specializes in software engineering services, mostly for modern technologies such as AI and machine learning.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

We needed a partner to lead our UX/UI.

SOLUTION

What was the scope of their involvement?

DePalma Studios manages nearly all of our UX/UI projects. They facilitate the marriage of human-centered design and UX/UI to create sleek and modern software. They’ve recently been working on conversational design and changing how humans interact with computers. They’re taking us away from menus and forms to more conversational-based design. They’ve assisted with digital transformations, such as mobile, cloud, and UX strategy.

What is the team composition?

We’ve worked with teams of anywhere from 2-10 people.

How did you come to work with DePalma Studios?

I’d used them before at my old company. They did good work and were leading the way with UX design, so I hired them in my new position.

How much have you invested with them?

We’ve spent between $15,000–$200,000, depending on the project.

What is the status of this engagement?

We’ve been partners since 2010.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re extremely pleased with their work and so are our clients. DePalma Studios creates wonderful UX/UI that translates beautifully into full-fledged products. They’ve allowed us to be a few steps ahead in the market in regard to our UX/UI.

How did DePalma Studios perform from a project management standpoint?

They have a lean and rapid turnaround, completing most projects in three months or less. We use Jira and Slack to constantly remain updated and informed. They offer project status reports and take timeliness seriously. They’re a great balance between speed and quality.

What did you find most impressive about them?

They have the passion, insight, and experience to push the envelope and do extraordinary things. They have an impressive skillset, great project management, and a fantastic work ethic. The entire team thinks outside the box and produces excellent products. Unlike other firms, they let us know if something won’t work or could be better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Client of Digital Marketing Consultancy

"They really know their stuff, which gave us a sense of security."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Apr. 2018
Project summary: 

DePalma Studios provided UI/UX design for a medical software platform, focusing on an overhaul of the interface and creating an intuitive flow.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Jill Frank
Owner, Sterling Communications
 
Verified
The Review
Feedback summary: 

While the platform has yet to be deployed, client feedback has been overwhelmingly positive, leading to more work for DePalma Studios. The team’s expertise, meticulousness, and quality deliverables set them up for potential future engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the owner and CEO of Sterling Communications, a digital marketing consultancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

As a consultancy, I have several clients that all have different challenges. One particular client had an outdated interface that I needed help improving.

SOLUTION

What was the scope of their involvement?

My client, Trievr, has an automated software platform used primarily by the pharmaceutical industry. The existing interface was looking archaic. My concern was that Trievr would have a high rate of drop-off because users wouldn't understand how to use the platform. I hired DePalma to create a more intuitive flow, as well as to bring the UI and UX up to date.

What is the team composition?

I have one main point person but I interact with the whole team.

How did you come to work with DePalma Studios?

I found them through an online search. I vetted them and thought they were a good fit. From there I introduced them to my client, who signed off on the contract.

How much have you invested with them?

We’ve spent between $5000–$10,000.

What is the status of this engagement?

They worked on the platform from February–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team is running behind on deployment, so the platform hasn’t launched yet. DePalma did a great job meeting all of their deadlines and providing us with everything we needed. Trievr is so happy with their work that they’ve already renewed their services for another interface.

How did DePalma Studios perform from a project management standpoint?

I do the vetting in advance in order to prevent my client from running across any issues. DePalma came through with flying colors. The team was fantastic. They were always available and so cooperative.

What did you find most impressive about them?

All of the team members were amazing. They really know their stuff, which gave us a sense of security.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ll recommend them for every UX project for my clients.

Web Platform UX Design for Disability Insurance Provider

“DePalma Studios has the artistic skill and perspective to give products a wonderful, embracing customer experience.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2015-2016
Project summary: 

DePalma Studios completed the first stages of a customer service portal redesign. They improved the site’s UX/UI design assets, streamlined the layout, and seamlessly adapted to internal technology updates.

The Reviewer
 
10,000+ Employees
 
Chattanooga, Tennessee
VP IT, Large Insurance Firm
 
Verified
The Review
Feedback summary: 

DePalma was an exemplary partner despite in-house changes that sidelined the project. Creative designers produced modern artifacts to enhance the customer experience. Reliable communication ensured a smooth workflow. Agile sprint cycles promptly yielded flawless early stage deliverables. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’ve been vice president of the IT organization for a disability insurance provider for 18 years. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

At the time, my role focused on customer solutions for the largest subsidiary of our holding group. I was responsible for owning, driving, and managing digital customer interactions for our enterprise including all of our web portals, mobile apps, and the contact center platform. 

We’d finally gotten approval to assess and revamp an old customer interaction portal. The website had been state-of-the-art when it was built, but that was a long time ago. It desperately needed to be revisited. We didn't have the skills internally to deliver the world-class customer experience we aimed for. I was in the process of hiring the right UX design firm to assist us when we found DePalma Studios

SOLUTION

What was the scope of their involvement?

DePalma envisioned an entirely new look and feel for our customer site's design. We considered migrating to a different platform before our holdings company changed the technology they use internally. Six months in, DePalma flexibly overcame this learning curve and quickly got up to speed with the new program. 

When we resumed activity, we finished all the estimations and initial designs before starting our delivery program increments. During the first 12-week Program Increment (PI), we went through six sprints to produce some great-looking early deliverables. 

By the time we were about halfway through the second Program Increment, our holdings company experienced leadership changes that halted all major projects, including this one. That was truly unfortunate for us and completely unrelated to the quality of their work.

What is the team composition? 

The number of resources fluctuated from 2-4 over the different project stages. Typically, we'd work with one manager, another project manager, and multiple UX designers from DePalma Studios.

How did you come to work with DePalma Studios?

Through blind luck, I got a cold call from one of DePalma's marketing staff members. I was actively looking for a firm of their kind, so it couldn't have happened at a better time since I was actively looking for a firm of their kind. My assistant would generally filter this type of call, but theirs came through. They turned out to be an excellent fit. 

I ran the RFP process for 5-6 candidates with my boss and five direct reports. We took notes during each vendor presentation and met afterward to assess and grade them. Our scoring process used a form we developed with a major consulting firm. At the end of the entire process, we tallied up the scores, had a final conversation, and made a unanimous decision to hire DePalma Studios. 

How much have you invested with them?

DePalma bid on this project as part of the RFP process. We agreed to a fixed budget for that level of work, and they adjusted management to that figure. If internal changes in order or direction impacted the total, they had to change their pricing accordingly. 

What is the status of this engagement?

We worked together for about a year starting in 2015, including the RFP and onboarding stages. Unfortunately for us, our project had to be canceled.  Our relationship ended in 2016 due to internal decisions around our holding company's business objectives. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DePalma is one of the best partners I've ever worked with. This strong working relationship was truly a fantastic experience. I regret that internal decisions canceled the project. They had nothing to do with DePalma. We had to realign with our parent company’s new business objectives, which tends to happen in this space. The principal owner willingly adapted as our company changed course internally. I know they absorbed the price when items took longer than they anticipated to complete because we never had cost overruns.

The designers we interacted with were absolutely first-rate. As an engineer by trade, I can make a functional product, but design isn’t my specialty. DePalma Studios has the right mindset and artistic skill to give products a wonderful, embracing customer experience. It takes a special kind of person to develop the consistently superb artifacts they did. If we had questions or requested any changes, they refactored and redesigned it exactly as we wanted. The turnaround was always quite prompt, and everything they delivered was top-notch.

How did DePalma Studios perform from a project management standpoint?

DePalma Studios was incredibly responsive. We had no problems with communication despite a minor time zone difference. The team was even available to talk while on vacation. They always ensured we had the proper people engaged in the task at hand. I have the principal founder's personal phone number. If I called him right now, I know he'd pick up even though we haven't worked together in over a year and a half. 

What did you find most impressive about them?

DePalma Studios blew everyone out of the water during our formal RFP process. As a boutique vendor, we didn't know how they’d fare against teams with highly recognizable industry names. Every other contender designed a slightly better version of our existing application. They were hoping to impress us with their knowledge of our insurance model. 

While DePalma was limited in that space, they knew everything about customer experience. They developed a unique website prototype with a modern, elegant UX that received unanimous support from my team. DePalma Studios showed the innovation and creativity that no one else brought to the table.

Are there any areas they could improve?
    
As they went through a period of growth phase and internal transformation, there was some personnel turnover. We’d prefer to have kept the same resources throughout the project. That’s probably an impossible ask since there are so many opportunities available and you can’t force employees to say with your firm.

I understand they have to manage their business the best way they see fit, but these changes caused a bit of pressure. Sometimes onboarding new hires set us back a small step, but the new designers they brought in were always top notch. We never saw a reduction in quality, just with the team’s continuity.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Application Design & Dev for Barge Company

“I can put them in front of executives, captains, or IT partners and be confident they'll speak appropriately.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

DePalma Studios is currently designing an intricate web app. Their extensive wireframing process establishes app details to aid the development process. They’ll soon build the app using Angular with SignalR.

The Reviewer
 
51-200 Employees
 
Nashville, Tennessee
Cory Moore
Marketing Manager, Ingram Barge
 
Verified
The Review
Feedback summary: 

They introduced a new development approach that’ll likely set an internal standard for the foreseeable future. DePalma Studios effectively allocated resources to provide a responsive and transparent experience. Their innovative designs and company-wide engagement increased the software’s demand.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing technology and usability manager for Ingram Barge. We’re a shipping company that moves goods up and down riverways via barge.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

We have a set of complex transportation systems that we wanted to install onto our vessels. We wanted the system to take the form of a web application that captains can safely use while navigating rivers. The app would also have to be durable enough to work in areas with low connectivity or that experience network outages. Something simple and powerful was the goal.

SOLUTION

What was the scope of their involvement?

DePalma Studios went a step beyond development. We first engaged with them to look at our workflows, so they traveled to our facilities. They met with our captains and their training groups to go over our business process from a workflow standpoint. They’re currently helping us whittle that down into finite workflows. From there, we’ve gone into what we call a “design first” development framework. That means we’re creating wireframes and getting feedback from various employees to then design new iterations. As a result, we’ve taken the wireframes through a clickable design and our ahead of schedule in relation to the development process.

The final deliverable will be a complex web application and we’re currently planning the development environment. We’re moving towards using Angular with SignalR, WebSocket, and Service Workers. It’s a different way of developing that’s low-cost upfront and takes out the management change that normally occurs. We rely heavily on DePalma Studios and this has been a department changing project. The way we’re doing this will probably be our standard approach for the next five years.

What is the team composition?

We work with a project manager, a UI/UX director, and one designer. A software architect and several frontend developers will help us complete the project.

How did you come to work with DePalma Studios?

I had experience working with DePalma Studios when I was with a previous company. They were engaged to design a product ordering system and a full website. Based on that relationship, I reached out and hired them for this project.

How much have you invested with them?

We’ve spent between $25,000 and $50,000.

What is the status of this engagement?

We started working together in January 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The development portion hasn’t begun, but we’re extremely satisfied with the work they’ve done so far. They’ve demonstrated the ability to understand a complex project and quickly move forward.

How did DePalma Studios perform from a project management standpoint?

We never have a problem contacting our dedicated resources. They utilize transparent management tools, so we see progress as it happens. They also complete deliverables quickly and consistently.

What did you find most impressive about them?

I had full confidence in allowing the design team to speak directly with our various departments. I’ve worked with vendors where I needed to translate everything and control the communication due to the frequent use of technical jargon. DePalma Studios understands how to communicate to individuals of varying levels of expertise. I can put them in front of executives, captains, or IT partners and be confident they'll speak appropriately.

Do you have any advice for potential customers?

It’s going to seem like there’s a lot of time being spent on soft topics and not necessarily getting into the technology right away. Designing around colors and UX is important. We found that allowing DePalma Studios to perform that step of the process gave us more insight as we now move to development. If you start building immediately, you’ll lose that extra information. Give them time to go through their process and the space to do what they do.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design for Convenience Store Chain

“They created a user experience that was better than anything we could’ve done alone.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - Feb. 2018
Project summary: 

DePalma improved the UX for an employee training platform, simplifying and streamlining the web app. Errors in the scope made the final version impossible to implement, although it was completed.

The Reviewer
 
1,001-5,000 Employees
 
Nashville, Tennessee
Ryan Parish
Instructional Design Manager, MAPCO
 
Verified
The Review
Feedback summary: 

DePalma made a sleek and user-friendly design that met all the project requirements. They maintained open communication, relaying any issues or delays in a timely manner. Even though the Cornerstone platform was unable to integrate DePalma’s UX design, the partnership was still positive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of instructional design and e-learning development for MAPCO, a company with about 350 convenience stores in the south and mid-Atlantic regions of the U.S.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DePalma Studios?

We have 3,500 employees, and our business has a high turnover rate. We’d begun a process of changing our learning platform, which is usually the first experience people have with our brand. We’d outgrown our old training module and wanted to replace it with something new, but the platform we chose wasn’t very user-friendly. We wanted a UX firm to get involved, so we could rethink the user experience and simplify the web app.

SOLUTION

What was the scope of their involvement?

DePalma helped refine the manager experience on the web app, making it easy to quickly see where all the employees were on the training path. They worked on the user experience so that, from the moment someone logs in for the first time, they see exactly what they need to do and when it’s due.

What is the team composition?

the VP of Marketing led our project, and the Director of User Experience had a team of UX designers and frontend developers. Those were our two main points of contact. As the project progressed, more team members were added.

How did you come to work with DePalma Studios?

I found them online. We’d looked into a couple of UX firms, including one with some big clients on the west coast. DePalma was local, had an iterative workflow, and insisted on interacting with our users at some point. Their past work looked good, and they had a client-first mentality, so we hired them.

How much have you invested with them?

We spent $10,000–$25,000.

What is the status of this engagement?

We worked together from December 2017­–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The design they created was everything we wanted. We only had to make a few minor tweaks to the visual elements. It was simple and streamlined, making it incredibly user-friendly.

Unfortunately, due to limitations with the Cornerstone platform, we weren’t able to go live with the product. It wasn’t DePalma’s fault, though; we were unable for the end user to authenticate their credentials in the system. We learned too late that what we wanted wasn’t possible within Cornerstone without a massive change to the scope.

How did DePalma Studios perform from a project management standpoint?

I was acting as the technical lead, and my boss was the project manager. Any time DePalma anticipated a delay or issue, they let us know right away. They kept us in the loop about everything. Most of the time, they accomplished tasks ahead of schedule.

They use real-time boards to do the layouts, and we got quick access to their in-flow design. If they were making changes, I could see them in real-time. If I saw they were going in the wrong direction, it was easy to give feedback.

We had regular calls to discuss the project’s progress. If they needed more information to complete an assignment, they’d engage us and ask questions.

What did you find most impressive about them?

They created a user experience that was better than anything we could’ve done alone. When we realized we’d be unable to use their UX, I ended up doing it myself, and it’s not nearly the same caliber as theirs.

Their customer service and desire to find a solution was impressive. They paid attention to our budgetary restrictions and guidelines, which we appreciated. When we told them their design wouldn’t work, they adjusted the billing even though it wasn’t their fault.

If they couldn’t provide the solution we needed, they didn’t like to charge us. That’s not typical with third-party vendors, and it meant a lot. They even gave us credit for 60 hours that we can use in the future. We enjoyed the partnership, and their customer service is stellar.

Are there any areas they could improve?

It would’ve helped to have a technical person do more discovery at the beginning of the project. If someone on the team knew more about APIs and their limitations, we would’ve realized sooner that our project wasn’t possible. The last time I spoke to DePalma, they were in the process of hiring a more technical project lead. Overall, it was a fantastic partnership and probably the best experience I’ve ever had working on a project that didn’t pan out.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Silver
VERIFIED
Business Entity
Business Entity Name
DePalma Studios, LLC
Status
Active
Jurisdiction of Formation
Tennessee
ID
000605497
Date of Formation
Jul 2, 2009
Source
Tennessee Secretary of State
Last Updated
Jan 19, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
2
Judgement Filings
0
Collections Count
0
Last Updated
Jul 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
12
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
July 1, 2020