What was the scope of their involvement?
We hired Denver Website Designs to rebuild our website 7 years ago. About 4 years ago, we had them rebuild it again to optimize the site for smartphones and tablets. This year, we got rid of the other company for our online advertising and let Denver Website Designs fill that role as well. They are now responsible for the entirety of our online presence, optimization, word syncing, and SEO. They also do our Facebook advertising and write our weekly blogs.
We started out having a couple meetings about our plan to move forward, including increasing our online presence using Facebook Ads and moving away from print, RTD, bus ads, and billboards. Many of our customers are referred via Facebook, so they put together a proposal with budgets and a phased approach to implement that.
Kelsey [Customer Service & Marketing, Denver Website Designs] and I meet monthly to discuss services to be highlighted and the overall plan. I send her pictures, then she puts together a carousel ad and emails me the screenshots. We have photo and comment areas where clients can submit things such as estimate requests.
Denver Website Designs can also implement online shopping features, but right now they are working on creating a cloud based customer database for us that will tie into our current website.
What is the team dynamic?
We have a good relationship with Mark [Founder & CEO, Denver Website Designs] and the staff, which means a lot to us. Mark has met with us several times while we redesigned the website, reworked our marketing and media approach, and created the new database. We worked with him directly on some things, and indirectly on others.
Erin [Senior Project Manager, Denver Website Designs] and their new member, Clayton, work predominantly on the blogs. Erin is also now spearheading the database conversion. Kelsey works with me on the Facebook ads.
We speak at least 2-3 times a week, and we trust them. They’ve done a great job for us, and they’re good communicators. I’m not sure about the team size, because I just know the people I have spoken with.
How did you come to work with Denver Website Designs?
My boss and owner made the decision to hire them while I was still relatively new to the company. I’d assume he and Mark had a good connection, and that Mark really delivered what he had promised for the website. Denver Website Designs was our website hosting partner, so after we laid out the plans for our most recent engagement, we felt they were the best choice.
How much have you invested with them?
We spend around $1,700 on a monthly basis for our website and marketing. It fluctuates somewhat depending on the plans for the month, and this doesn’t include the database because that’s a separate project that has its own budget.
What is the status of this engagement?
We started working together 2010-2011, and the relationship is ongoing.