In terms of results, could you share any statistics, metrics, or anecdotal feedback that would demonstrate the effectiveness of the work they’ve delivered?
I’d say the primary thing is our company has grown from 200 employees to close to 600 employees in the two years since we implemented the solution. The basic framework that we laid out is still working. The core account structure and business process structure are still intact despite our continued expansion. The framework has kept up with three or four international subsidiaries, considerable tax regulations, and our expanding analytical endeavors with all of our incoming data.
In terms of business metrics, I could give you specifics, but my sense is that our accounting team has grown less as a proportion of the company as a whole. We’re really getting a lot of value out of the system.
When working with Demand Solutions Group, is there anything you would consider unique or special about their approach or methodology that distinguishes them from other vendors you’ve worked with in the past?
The ability to continue performing ongoing maintenance on a set rate per month, basically it becomes like an additional subscription amount per month for the services. That was unique, and I thought that was a good way to do it. Outside of that, they're extremely adept at evaluating and understanding business processes in order to identify areas for improvement. That's not always the case with IT vendors.
In retrospect, are there areas you think that they could improve upon, or are there things you'd do differently as the client before initiating a project of this type with Demand Solutions Group?
The only place where we felt like we had to go get additional expertise was around some international accounting practices. Having more depth in that area would be valuable. There are some specific accounting issues, technical specific issues that NetSuite doesn’t cover or the functionalities within NetSuite can’t seem to handle. As a result, we had to design our own workarounds from scratch, which was frustrating and time consuming. It would have been nice for them to come to us and say, “Hey, we’ve seen that our customers have had these problems, and here’s how they worked around them in the past, or be aware of this kind of problem.” We kind of stumbled into the challenges ourselves.
Do you remain confident that NetSuite will continue to meet your business objectives, both strategic and functional, into the foreseeable future?
The other place where we found a functional hole in NetSuite was in the accounting terminology, VSOE requirements. It simply doesn’t meet our needs. We had to go out and get another product to do that. It would’ve been nice to understand that before we bought the product. We didn’t know, we didn’t understand it at that time. I can’t see us switching away from NetSuite, but I think we’ll have to continue to use peripheral products. For example, we bought a product to do professional services accounting, time, and project tracking. We bought a full product to do this revenue accounting. We’re looking at buying a full product to do employee expense reporting, etc. It’d be nice if the NetSuite product kept up with state-of-the-art practices and functionalities.