Delta Systems

BACKGROUND

Please describe your company and your position there.

I'm the buyer and customer liaison for an online agricultural tool company. We well machetes online to landscapers, surveyors, fish processors, farm crop picking crews, outdoor enthusiasts, collectors, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elevato, and what were your goals?

Our website was on the Yahoo Stores platform and wasn't serving our needs anymore. We engaged their team to be our in-house developers to design and build out a WooCommerce site for us. The plan was to improve our site's e-commerce functionality and flexibility and then work to continue to increase our traffic over the next several months and years.

SOLUTION

How did you select this vendor and what were the deciding factors?

After speaking with several members of their team, it became obvious that they were going to be a great fit. They had built out several ecommerce sites that had exploded in popularity.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were given a generalized proposal for work at first. Once we approved that, we got some wireframes of what the site might look like. We wanted something that was easy to search but looked like a "normal" ecommerce site. Then we approved that and then the real theme/design was shown to us. We made a few tweaks and then they went and built the website out. They used Wordpress and woocommerce. The site was so much better than the old Yahoo store.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager and 2 developers. There was a graphics guy at the beginning but he didnt work on the woocommerce stuff.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 330% increase in traffic. Our sales grew by 4x. Many people left comments about how they liked the new site epsecially the search by brand and blade length. The SEO team really knocked it out of the park. Using moz.com they showed us how we ranked #1 for many many words and phrases - way more than we were expecting.

Describe their project management style, including communication tools and timeliness.

They communicated with us via email and teamwork and in-person meetings mainly. Sometimes they were a bit slow to respond, but they were in a busy season.

What did you find most impressive or unique about this company?

They understood our pain and our daily work. We didnt have to explain to them what an ecommerce store was or why it was important to be on the first page of Google. They were way more than a team that just makes pretty websites. Their knowledge went deep! As we grew, they were able to tie our system to other systems that helped order fulfillment. Huge savings in time and manpower. They definitely treat us like co-workers and not customers.

Are there any areas for improvement or something they could have done differently?

The transition from the old site to the new one could have gone smoother. But that may have been an issue with Yahoo. Selling machetes is not easy. Sometimes Google would stop all our ads because we were "selling a weapon" and getting that fixed took longer than anybody wanted.

BACKGROUND

Please describe your company and position.

I am the Senior Software Product Manager of MinistrySafe

Describe what your company does in a single sentence.

MinistrySafe is a SaaS company providing Training and Background Check services to prevent child sexual abuse. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Delta Systems to accomplish?

• Enhance and maintain our software applications
• Provide expertise on best practices for system security

SOLUTION

How did you find Delta Systems?

Referral

Why did you select Delta Systems over others?

Referred to me

How many teammates from Delta Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Delta as our contracted development team to support a wide range of projects across our platform. Their scope of work has been extensive, touching both front-end and back-end systems, and playing a key role in the successful delivery of several critical initiatives.

Scope of Work:

Delta has helped us implement, refine, and maintain a number of core features in our application. This includes API development and integration, background check and training workflows, user role and permission enhancements, membership logic, automated email systems, and internal tools to support reporting and diagnostics. They’ve also assisted with refactoring legacy code to improve performance, reliability, and long-term maintainability.

Key Deliverables:

• Developed and launched updated background check features, including flagging, mass approval, and status tracking
• Built custom membership workflows with dynamic pricing and eligibility logic
• Improved training assignment processes, including reassignments and tracking logic
• Created internal reporting scripts for analytics and audit purposes
• Delivered UI/UX updates across multiple user-facing components
• Helped maintain system security and performance through ongoing bug fixes and optimizations

Throughout the engagement, Delta has demonstrated strong technical capability, adaptability to our business needs, and a collaborative approach to working with our internal team. Their communication has been reliable, and they’ve consistently met sprint deadlines with quality deliverables.

We look forward to continuing our partnership and appreciate the value they’ve brought to our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High Volume of Completed Work: Over 1,100 issues completed and nearly 2,000 hours of development time logged since the start of the engagement.
• Consistent Delivery Velocity: Average of 60.88 hours of completed work per sprint, with top-performing sprints exceeding 100 hours.
• Efficient Development Process: Tasks were completed with an average of 5.9 hours of logged work per issue, indicating strong focus and minimal rework.
• Improved User Experience: Released multiple UI enhancements and feature refinements that led to a 20% drop in support tickets related to user confusion or access issues.
• Stable and Scalable Output: Cumulative flow trends confirm a steady and sustainable delivery pace, with minimal bottlenecks and a reliable increase in completed work over time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delta has demonstrated strong project management throughout our engagement. They work within our two-week sprint cycles and consistently deliver the majority of assigned work on time. When priorities shift or urgent items arise, they are quick to pivot and adapt to our needs without sacrificing quality or communication.

They actively participate in sprint planning, provide timely updates, and are responsive to feedback during QA and UAT. Their flexibility and willingness to troubleshoot, refine, and rework features as needed has made them a dependable partner for both ongoing development and high-priority initiatives.

Overall, their ability to manage deadlines, communicate clearly, and align with our workflows has had a direct impact on the stability and forward momentum of our product roadmap.

What was your primary form of communication with Delta Systems?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Delta is their ability to quickly understand the complexity of our system and start contributing in meaningful ways. They do more than just complete assigned tasks; they bring thoughtful solutions, offer suggestions for improvement, and think ahead to what will work best long term.

Beyond their technical skills, the team is incredibly personable and easy to work with. They communicate clearly, listen well, and approach every project with a positive and collaborative attitude. It truly feels like they are part of our team, and that level of partnership has made a big difference in the success of our work together.

Are there any areas for improvement or something Delta Systems could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the OWNER / OPERATOR of FAST YOWI TEES

Describe what your company does in a single sentence.

Fast Yowi Tees specializes in custom screen printed and embroidered apparel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Delta Systems to accomplish?
Create a responsive, snappy, customer-facing web utility built upon our existing API.

SOLUTION

How did you find Delta Systems?

I had worked with the owner, Jake, in a past life

Why did you select Delta Systems over others?

They could actually do it.

How many teammates from Delta Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Delta Systems developers were tasked with creating a complex web utility built around an existing API.  The utility's main focus is hosting an easily searchable catalog of thousands of apparel options, including an automated quoting system. Delta's team communicated closely with our team to deliver a rock solid product that is above and beyond our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We use the utility constantly and it is improving our sales productivity by at least 30%.  Once we begin promoting the utility state-wide, we expect to see a major increase in sales and leads.  We are currently expanding our production capacity in anticipation of the growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our team was in lockstep with Delta Systems throughout the entire process.  While most of our communcations went through the project manager, we did have regularly weekly meetings with the whole team. 
This allowed us to talk through ideas and options, and land on solutions quite quickly.  The communication kept everyone on the same page, so there were never any surprises.  Production benchmarks were set and met.  

What was your primary form of communication with Delta Systems?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Web development is incredibly hard work, requiring a high level of organization and problem-solving, especially when the the client (me) is not a web developer.  Taking my messy vision and making it a fully functional product in 5 months was truly impressive.  
Their talented team and their hyper-organized / methodical approach played a huge role in the success of this project.  It was clear to me that everything was documented and clearly spelled out before work was done, resulting in a highly efficient development period.  Great communication throughout the project was extremely helpful for all involved. 

Are there any areas for improvement or something Delta Systems could have done differently?

Nah, I'm very satisfied with the journey and the product.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of global marketing for a video telematics provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elevato?

We had a few challenges, but we initially were looking for an agency to help us with our website redesign; we had an existing website that needed a complete revamp. We were also in bad shape with our Google Ads account because we had a negative experience with another service provider.

SOLUTION

What was the scope of their involvement?

We initially worked with Elevato to develop the site map and the ideal UX design. They also helped us line up our goals and what we wanted to achieve with our website. Elevato mapped it all out from design to development, and we saw how we could increase conversions and traffic.

Ultimately, we onboarded Elevato to support us with our PPC campaigns and SEO. When we started, they put all hands on deck to clean up the things that weren’t working well and get us back to a baseline. They’ve ensured that the website is built with SEO in mind and worked on keyword research. Elevato has given us recommendations based on their findings to align us with our goals and incorporate those strategies into our landing pages.

Additionally, we’ve talked about using their services for LinkedIn, but we haven’t kicked off those campaigns. We still have to get our PPC and Google Ads straight before we venture into other platforms, so we’ll explore that when the time comes.

What is the team composition?

We have two key contact people, a website designer, a developer, an SEO specialist, a writer, and two people on the PPC side.

How did you come to work with Elevato?

Several years ago, I worked with a company that Elevato acquired. When I reached out to my contact person, they explained the situation to me. I always had great luck with the previous company, so I gave them a try. We had other mutual connections, so it really worked out. In the end, we established a great relationship off the bat; we quickly built trust and credibility, which is always had when working with a new agency.

What is the status of this engagement?

We started working with them in February 2023, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We still have a lot of work to do; our website launched last week, so our ongoing SEO will include more of the content strategy. Elevato has worked really hard to correct the issues we had with our Google Ads account. They’ve made great recommendations, and we’re seeing excellent results. We’ve regained some of the performance we lost with the other agency, so we’re on a good track to scale up. We weren’t in that position before, and now it’s just a matter of optimizing and continuing to get the most out of our PPC.

How did Elevato perform from a project management standpoint?

We have an account and a dedicated project manager to keep us on track. During the website revamp, we got weekly reports to see the work that was done and how much was left in the project, so it was a smooth process. Elevato always communicated where they were and what challenges they faced.

We primarily use Slack and emails for communication. Depending on the project, we meet once or twice a week via Google Meet. Additionally, Elevato has given us access to their project management tool, but we don’t really use it because it’s easier to community through Slack.

What did you find most impressive about them?

We had a tight turnaround for the website; it had to be done in 45 days, so we were impressed with the process and workflow. Moreover, the website turned out amazing. Usually, there’s a dip in traffic when you move to a new website, but we haven’t experienced that. Elevato did everything right to have that smooth transition and maintain our rankings.

Are there any areas they could improve?

Maybe they could communicate more. I think over-communication is better than under-communication, so my expectations are pretty high. However, I don’t feel we’re left hanging.

BACKGROUND

Please describe your company and your position there.

When I worked with Elevato, I was the director of special projects for the Columbia Chamber of Commerce in Columbia, Missouri.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elevato, and what were your goals?

We were seeking a more streamlined approach to managing an annual multi-faceted annual fundraising campaign. We needed a way to manage the 100+ volunteers participating in the campaign, track the volunteers' reward incentives, track the dollars the volunteers' raised and an easy-to-read dashboard for all participating in the campaign.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had worked with Steve for many years on various small IT solutions in our office. When the chamber started this campaign project, we were working from an Excel spreadsheet that would frequently crash.

I knew we needed something more robust, accessible and scalable. I would often ask Steve, "Is it possible to do X,Y,Z?" Steve would always answer, "Anything is possible." He helped me walk through what we needed and even offered suggestions that ultimately made it a much better, more user friendly product.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It's been several years now, so I'm not as familiar with the technologies used - other than it is a web-based platform. We worked with Steve to define the scope of work based on the structure of the Total Resource Campaign we were previously running. We talked through workflow needs, setting up volunteer access, setting up staff access, leaderboard tracking, contract creation and more.

We defined timelines for the project based upon when the campaign was scheduled to launch and worked backwards. Knowing this tool could be useful to other chambers of commerce, we got some input from others running total resource campaigns.

How many people from the vendor's team worked with you, and what were their positions?

There were at least 4 people assisting with the project. Project manager, two developers, a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched the campaign at the scheduled time, including training sessions for the volunteers participating in the campaign. The first campaign ran relatively smoothly. We had good communication with the Elevato team throughout the campaign. Any issues that needed to be addressed with the software were handled quickly. Because the team was nimble, we streamlined some processes on the fly for the betterment of the program.

Describe their project management style, including communication tools and timeliness.

Project management went very smoothly. We used Basecamp to communicate throughout the project. Everyone working on the project knew what was needed and when.

What did you find most impressive or unique about this company?

They were totally willing to sit down and listen to what we needed rather than try and throw an out-of-the-box solution at us. They offered suggestions and questions throughout the project development that helped our team really prioritize what we needed to accomplish.

Are there any areas for improvement or something they could have done differently?

We had a great experience with them throughout the project. I think they learned as much from us as we did from them.

BACKGROUND

Please describe your company and your position there.

I am the Vice President for a not for profit employment center. We provide educational assistance, vocational courses and employment support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elevato, and what were your goals?

Our website was created over 15 years ago and in need of updating, especially for adjusting for mobile devices and more interactive forms. with no IT employees on staff, we hired Elevato to help drive traffic engagement and increase program enrollments.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have a history of working with Elevato on several other major projects in the past and have always been very satisfied with their process, the people and the results.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a kickoff meeting, Elevato offered a few options for design. We made our selection and began meeting weekly to determine content placement and to update text.

How many people from the vendor's team worked with you, and what were their positions?

For the most part, we worked directly with one team member. I think she was the account manager. Occasionally, other tech staff joined our meetings to talk through technical options.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Unfortunately, we don't really have any data prior to our website revision to report changes. We do feel aneccdotally, that we definitely receive more inquiries for enrollment with the new website.

Describe their project management style, including communication tools and timeliness.

We were busy time at our organization with several other unrelated projects at the time, and Elevato staff were very good about keeping us on track with this website project without being pushy. We mainly used the Teamwork app to share and update documents.

What did you find most impressive or unique about this company?

The provided a high quality website that is very attractive, easy to maneuver for the user and simple for our staff to make updates. Their staff were professional yet approachable and open to our ideas and suggestions.

Are there any areas for improvement or something they could have done differently?

Our original vision for the website included more interactive forms, which the Elevato staff were somewhat hesitant to encourage to a point, possibly since we are a not for profit and they were attempting to save us money on external services which might require a financial investment.

BACKGROUND

Introduce your business and what you do there.

I’m a former executive at the University of Missouri.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Elevato?

We wanted to build a CMS that people could use to submit articles and information to the school of journalism’s website.

SOLUTION

What was the scope of their involvement?

Elevato helped us build a custom software platform during my time involved in the project. They customized it by adding functionalities and designing its UI according to our requests. The most challenging task was moving from department to department within the university's structure and securing clearances to keep going forward; that was the most time-consuming part. In addition, they helped us migrate our existing web platform into WordPress, which was a big job because we had tens of thousands of articles we wanted to put into our new site.

What was the team composition? 

I worked with around ten members of Elevato's team.

How did you come to work with Elevato?

We evaluated several companies that went through a bidding process for our projects, and Elevato offered a very good price, which fitted our possibilities.

What is the status of this engagement? 

I worked with them from January 2012–January 2021. When I retired from the university, they were still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While I was involved in the project, we saw an increase in our website's traffic and Google rankings, among other search engines.

How did Elevato perform from a project management standpoint?

In my experience, Elevato did a great job in communication, meeting deadlines, and staying within budget. In addition, they had an organized team, and everyone knew their role, which enabled us to contact any member directly depending on our needs. Overall, I didn't think we would've been able to get the project going without their working mechanism and commitment.

Regarding tools and communication, we used email and a platform that helped us speed up the process and receive notifications whenever there was an issue so they could fix it immediately.

What did you find most impressive about them?

Elevato's agility and ability to deliver everything quickly were their best attributes.

Do you have any advice for potential customers?

Try to get the most out of their transparency; they were great at explaining things to our non-technical staff and communicating with our departments.

BACKGROUND

Introduce your business and what you do there.

I’m the Chief Communications Officer of The Callaway Bank. I oversee all aspects of our digital marketing, product development, and customer service initiatives, including our website and promotional advertising.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elevato?

We initially engaged Elevato to redevelop our website to update its look, feel, and ease of navigation. We also needed them to help us with content management so that our marketing team could regularly update the website themselves.

SOLUTION

What was the scope of their involvement?

Elevato has supported many of our projects over the years, but we kicked off the partnership with the website development project. We had an existing website, but they essentially built us a new website from scratch using WordPress. They handled everything from design to development, including rewriting the content, creating new graphics, and customizing the code to change the site’s navigation style.

Elevato continues to host our website via Amazon and ensures it’s protected from a technical and cybersecurity standpoint. Now, they help manage our SEO rankings and digital marketing efforts. They’ve improved our citations, written content, and built backlinks. Additionally, they manage our Google Business listing and monitor our blog mentions to ensure the links and contact information are correct. 

The team has also helped us implement Facebook Ads and paid advertising on other online platforms. Furthermore, they’ve created landing pages to generate more leads and worked on our page-loading speed to improve SEO. The team has also audited our website and restructured it to comply with the Web Content Accessibility Guidelines (WCAG) international standard.

What is the team composition?

The team varies depending on the project, but we worked with three teammates on website development, including an account manager and technical network expert for our website management needs.

How did you come to work with Elevato?

I found Elevato through a recommendation from another company.

How much have you invested with them?

We’ve spent over $150,000 in total.

What is the status of this engagement?

We’ve been working with Elevato since August 2017; the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m really happy with the results. We’ve seen improvement in our website rankings, especially in our monthly leads. We’ve also seen an increase in paid rankings for most of our products. We rank first in our market for some products, which is nice because we’re a small business. Elevato continuously monitors our rankings to adhere to Google’s changing algorithm; working with a partner who stays on top of things has been nice.

How did Elevato perform from a project management standpoint?

The Elevato team has done a fairly good job managing projects. We have ongoing budget discussions, and they’ve never gone over budget without our consent. We communicate via email and Slack and meet monthly via Zoom. 

What did you find most impressive about them?

Their responsiveness distinguishes them from other vendors we’ve worked with. Any time we need something, they address our needs appropriately or bring in extra resources, which is nice. If something isn’t working correctly, or we’re not getting the results we desire, they bend over backward to address the issue. 

For example, we faced a complication with our digital banking site where we needed support with backend programming. Unfortunately, the timing coincided with their annual employee retreat, so they were out of the office. I was able to get in touch with one of the managers to see if they could help us, and the team made themselves available to make it work within a limited time frame.

Are there any areas they could improve?

Over the years, we’ve worked with 2–3 points of contact, and starting over with a new representative has been challenging at times, but it’s nothing major. 

Do you have any advice for potential customers?

I recommend spending time sharing details about your company and engaging in an upfront conversation about who you are and what you need help with. Make an effort to communicate with them instead of assuming Elevato will automatically know how to meet your needs. 

BACKGROUND

Introduce your business and what you do there.

I’m the COO of an evaluation consulting firm that works with technical vendors to develop software tools to help with data collection for various health clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elevato?

We needed help with mobile and web development.

SOLUTION

What was the scope of their involvement?

Elevato is our software developer for a mobile application and web-based database that takes in electronic health record information and survey data from clients and patients in clinics to combine it into exports we can analyze. The mobile app allows us to identify a patient based on a list queried from the database. Then, we can issue a new survey that can be locked via pin code on the device, so it essentially works as a group hierarchy. Each clinic has its specific group and can only access the information for their clinic; they can pull from there by querying the patients on their list. When they select a patient, they select which survey to deploy. Once they start deploying the survey, it locks the device from accessing any other database information or queries so they can hand the device over to the student sitting in front of them.

We continue working with Elevato to fix bugs. At some point, we’ll look at the progress on the roadmap to create the next optimized plan. Right now, we’re just ensuring the tools work as intended with the mobile software and the web database.

What is the team composition?

Justin (CIO) has been our main point of contact since before the acquisition. We’ve also worked with a data scientist, engineers, and a project manager.

How did you come to work with Elevato?

They were a referral; their headquarters were in the same city as ours. When they were acquired by Elevato, we continued our contract with them.

How much have you invested with them?

We spent $300,000 last year.

What is the status of this engagement?

We’ve worked with them since January 2019; it’s been a long engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve looked at the app’s functionality in general. The initial development took a long time, and the web-based database was launched in 2021. In 2022, we focused on maintaining the platform and ensuring we found all the bugs and glitches. Overall, Elevato has been able to deliver on our ambitious roadmap, even though we need to work on defining our expectations and needs.

How did Elevato perform from a project management standpoint?

They meet deadlines and stay within the budget for the most part. Our budget is higher than anticipated, but we just want to deliver a good product.

We do weekly meetings on Zoom, communicate on Slack, and share Asana. Since we started working in Asana, Elevato has been significantly more responsive, and the work has been more well-defined. Whenever we tag Justin, we know we’ll get a direct response within the same day, if not within the next hour. Overall, they take care of us and are committed to making us feel heard.

What did you find most impressive about them?

The relationship we have with them is outstanding. It’s taken a long time to build, but we’ve gotten to a space where we can clearly articulate what we need and know they’ll do their best to make it happen.

Are there any areas they could improve?

It would’ve been helpful to make a distinction between what was possible and what was actually feasible when we onboarded. There was some space in earlier conversations where we asked if we could do some things, and they answered it was possible. However, there wasn’t a lot of guidance on what they’d really recommend.

Do you have any advice for potential customers?

My biggest advice is to make sure you have someone internally to be the point of contact. Having a point of contact to manage expectations and details to work will help bump priorities and make the relationship smooth.