We Brainstorm. We Build. We Care.

Our expertise lies in building complex applications. Usually, our clients ask us to solve a specific problem. The problem might be to design a highly available, zero downtime system, or to create horizontally scalable and secured API backends, or sometimes to implement automation and one-click deployment. It might also be to help our clients with machine learning and to make sense out of the humongous 
data using visualizations.

 
$25,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2017
Show all +
Bangalore, India
headquarters
  • #T2, LP Gardenia, Ambalipura Residency Road, , Harlur Road
    Bangalore, KA 560103
    India

Reviews

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Application Framework for AI Algorithm Solution

"They managed the project professionally and respected our timelines." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Oct. 2017
Project summary: 

Defrag Labs developed a general purpose, AI-application framework. They translated a business problem into technical requirements and used the newest technologies to prevent future issues.

The Reviewer
 
1-10 Employees
 
Bangalore, India
Anurag Priyadarshi
Director, Scientist Technologies
 
Verified
The Review
Feedback summary: 

The application runs smoothly and is bug-free. Defrag Labs’ knowledge of cutting-edge technologies mediated future support costs and ensured an on-time delivery. Their commitment to client success manifested itself by team members working extra hours.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the director of Scientist Technologies, an AI consulting and algorithm development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DefragLabs?

We needed to develop an application framework to hold an AI algorithm. This would help train our model and push predictions out to users in real-time.

What were your goals for this project?

The application should scale when data inputs spike, and we wanted to be able to modify our algorithm without reworking the entire framework.

SOLUTION

How did you select this vendor?

A mutual friend connected me to Defrag’s founder. His team had the necessary skills and seemed eager to get work. They developed a plan quickly and were enthusiastic about delivering on-time.

Describe the project and the services they provided in detail.

After developing an understanding of our business problem, they converted it into a set of technology requirements. They utilized the latest technologies, which ensures we’re prepared for the future, and delivered quickly.

What was the team composition?

I worked with 2–3 developers, as well as a team lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

There were no problems with the application. Originally, we were building separate applications for every algorithm, but Defrag’s general purpose framework made that unnecessary. It made the rest of the project much easier for us.

How was project management arranged and how effective was it?

They managed the project professionally and respected our timelines. They even worked extra hours to deliver on time.

What did you find most impressive about this company?

They delivered rapidly, using the latest tech.

Are there any areas for improvement?

They’re a great team, but they could have more senior leads, architects, and VPs. This would position them alongside the best IT companies in the industry.

5.0
Overall Score I'm happy with their work
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered on time.
  • 4.0 Cost
    Value / within estimates
    There were more affordable options.
  • 5.0 Quality
    Service & deliverables
    We've had no issues since the application went live.
  • 5.0 NPS
    Willing to refer
    Yes, I'd recommend them.

Data Enrichment for Concept Retail Stores

"They have a young team that’s passionate about customer success and understanding business objectives." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Mar. 2019
Project summary: 

Defrag Labs contributed to customer data enrichment campaigns to improve marketing campaign efficacy. After a positive initial test, they become an ongoing partner.

The Reviewer
 
10,000+ Employees
 
Mumbai, India
Jitendra Kanojia
Head of Customer Engagement, FUTURE RETAIL
 
Verified
The Review
Feedback summary: 

Marketing campaigns produced ten times the results they used to thanks to Defrag Labs work. Defrag Labs was responsive throughout the engagement and displayed a strong work ethic. Their excitement about their work and desire to identify and fill needs were particularly noteworthy.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the head of the omnichannel and customer engagement space at Future Retail. We’re a retailer with multiple concept stores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DefragLabs?

We needed to enrich customer data from 3rd-party sources.

What were your goals for this project?

We set out to hit a 95% customer match rate and 90% accuracy.

SOLUTION

How did you select this vendor?

We went through an RFP process.

Describe the project in detail.

We initially ran a trial for two weeks as part of one of our campaigns. After seeing good results, we engaged them continually to build our customer data platform.  

What was the team composition?

We worked with a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our marketing campaigns have become 10 times more effective thanks to Defrag Labs.

How effective was the workflow between your team and theirs?

They were quite accommodating of last-minute changes.

What did you find most impressive about this company?

They have a young team that’s passionate about customer success and understanding business objectives. They truly walked in our shoes.

Are there any areas for improvement?

No, not that I saw. They’re truly great.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer