Live Long & Prosper

We are a technology company based in India whose core bussiness is to convert thought experiments into reality. Besides, we work as technology partners with early stage startups and companies who are stuck in a space time continuum. At this point of time, our expertise in mobile, web & cloud computing combined with the understanding of startup business & consumer behaviour is powering up our innovation engine at DeepSpace9.

 
$5,000+
 
$25 - $49 / hr
 
2 - 9
 Founded
2017
Show all +
New Delhi, India
headquarters
  • 1105A, Pearls Best Heights, 1, Netaji Subhash Place
    New Delhi, DL 110034
    India

Portfolio

Key clients: 

www.niyotail.com [FMCG],www.bhaane.com [bhaane - Contemporary, Wearable clothing for men and women], Tata Starquik, Good Earth Design, www.bestcollegeart.com [Online Art Gallery], Good Business Lab, www.vegnonveg.com [Multi-brand sneaker store]Postcard Hotels & Resorts

Ecommerce For Jewellery/Accessories Image

Ecommerce For Jewellery/Accessories

Built a customised E-Commerce Platform for an Italian Jewellery designer, Olivia Dar.

Having global presence, the website has in-built Multicurrency feature to make purchase more smoother throughout the globe.

 

Property Management Site Image

Property Management Site

Built a Property Management Site to manage day to day bookings, for Postcard Hotels and Resorts.

E-Commerce for Bhaane Image

E-Commerce for Bhaane

Developed an E-Comm platform for fashion brand named BHAANE. 

The website is built on our own Omnichannel platform called Chopper.

 

Warehouse Management System Image

Warehouse Management System

A comprehensive tool for solving your day to day Warehouse operations.

Our WMS software can manage multiple warehouses in click of a button.

It can be completely customized depending on varied needs of our customers.

Ecommerc Platform for VegNonVeg Image

Ecommerc Platform for VegNonVeg

Another Ecommerce website using our own Omnichannel platform CHOPPER, was recently developed for a renowned multibrand sneakers brand VEGNONVEG.COM

 

Reviews

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E-Commerce Software Dev for Retail Brand

"We've also improved our online sales by 20%."

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Mar. 2019
Project summary: 

DeepSpace9 Technologies provided custom e-commerce software development for a fashion brand. Their team built a solution that included inventory management, sales management, and reporting. 

The Reviewer
 
51-200 Employees
 
New Delhi, India
Kamal Kalra
Head of Operations, CAMP SMA Private Limted
 
Verified
The Review
Feedback summary: 

DeepSpace9 Technologies has successfully increased inventory without reducing sales. The project was managed well and they were very competent. Work was communicated via weekly meetings. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work for Bhaane, which is a retail brand based out of India. Parent company is Shahi Exports, who are the leaders in fashion export.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DeepSpace9 Technologies?

We wanted to create an omnichannel software for our fashion brand. We were expanding our retail stores and online was also growing. The challenge was to limit our inventory and share it across the platforms( online and offline ). Deepspace helped us achieve this task.

What were your goals for this project?

The goals were to create an OmniChannel platform, that could share inventory with retail stores - realtime. All the POS ( retail as well as online ) should talk realtime with each other through a single platform.

SOLUTION

How did you select this vendor?

Deepspace was highly recommended by a fellow entrepreneur for whom they build an app.

Describe the project and the services they provided in detail.

Deepspace created a custom platform for our Ecommerce and Off Line retail. This included Inventory management, sales management, reporting and other aspects of POS and Sales.

What was the team composition?

It's a team of 4 -5 people including 1 project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since we launched our Omni-Channel platform, we have reduced our inventory by 15% without affecting our sales. We've also improved our online sales by 20% because of the availability of the products.

How was project management arranged and how effective was it?

The whole project was well collaborated. We used to have weekly meetings with the items at hand and closure details.

What did you find most impressive about this company?

I feel the most impressive aspect of this company is it's people. They look at the problem statement from all aspects and provide 360 degree solutions. Sometimes, even we are not able to think in that detail.

Are there any areas for improvement?

I think they can improve upon their delivery times.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

E-Commerce Solution for B2B Retail Application

"Their in-depth knowledge of warehouse management solutions helps us look at things from a futuristic view."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2019 - Ongoing
Project summary: 

DeepSpace9 has developed a complete warehouse management solution (WMS) for an e-commerce platform. It features a consumer-facing app, inventory and order management, dynamic pricing, and more.

The Reviewer
 
11-50 Employees
 
Haryana, India
Diwanshu Joshi
Engineering Lead, Niyotail
 
Verified
The Review
Feedback summary: 

DeepSpace9 has built the solution incrementally, starting with the core features and planning for key future additions. This has allowed the internal staff to streamline their warehouse operations and identify which functions work effectively. The final solution boasts a solid code structure.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're building a distribution network to connect retailers directly & efficiently with manufacturers, by focusing on simplifying the supply chain and logistics for food and FMCG products to make life easier for retailers in India using mobile commerce, data science and analytics. I am working as Lead, Engineering.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DeepSpace9 Technologies?

We wanted to have a complete warehouse management solution built based on our customized needs in shortest possible time. The existing e commerce solutions had some or the other limitations. The solution consisted of WMS in addition to a consumer facing app that is used by the retailers.

What were your goals for this project?

Have a customized in-house WMS system that is scalable according to the specific needs we had in regards of the priorities in terms of new product ideas.

SOLUTION

How did you select this vendor?

We got recommendation from a friend who knew them well.

Describe the project and the services they provided in detail.

The base WMS was developed keeping in mind the minimal requirements to take the system live. Once it was ready, different aspects of inventory, purchase orders, offers, dynamic pricing etc were added and improved.

What was the team composition?

Manish and Ankit were the points of contact for us. They both were extremely accomodating throughout; discussing different use cases and future problems and requirements that may arise.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The system was built incrementally which helped us operationalize and streamline our warehouse operations. This gave us early visibility of the things that worked and things that didn't.

How was project management arranged and how effective was it?

We followed agile way of doing things and had detailed calls both in-person and remote to discuss the various scenarios and the immediate requirements. We used collaborative tools like Slack for communications and Asana to keep track of the progress of the project.

What did you find most impressive about this company?

Their in-depth knowledge of warehouse management solutions helps us look at things from a futuristic view. Many of the features that we needed eventually were thought about initially during project setup which reduced the time for development in subsequent releases. The team did a wonderful work with the code structure that helped our employees to add new features over the existing code base.

Are there any areas for improvement?

No. Their team is wonderful to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Dev for Hotel Chain

"Their commitment to this project was phenomenal."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
July 2018 - Ongoing
Project summary: 

DeepSpace9 Technologies developed a backend CRM system integrated with a frontend hotel website. Features included room reservations, restaurant POS integration, and online billing.

The Reviewer
 
51-200 Employees
 
Gurgaon, India
Chief Revenue Officer, Hotel
 
Verified
The Review
Feedback summary: 

The team worked tirelessly to meet an inflexible launch deadline. DeepSpace9 Technologies made frequent contact as part of an effective management process. They’re a dedicated and fastidious partner who can offer useful technical advice.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the chief revenue officer for The Postcard Hotel. Our intimate luxury hotels offer personalized spaces.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DeepSpace9 Technologies?

We needed them to develop a backend CRM system integrated with our frontend website.

What were your goals for this project?

We wanted a seamless, consumer-focused, and fast booking process, along with a detailed CRM that could be programmed easily. We wanted our system to support scaling and future iterations, and to enable automated conversion-based efforts for free marketing via a CRM. We needed limited ongoing dependency on the tech team for existing features, so that new innovations could take place.

SOLUTION

How did you select this vendor?

They perfectly fit all of our required criteria.

Describe the project and the services they provided in detail.

They integrated variable fields of guests, finance, inventory, rates, and hotels. Features included a central business system, a hotel library, a customer library, room reservations, restaurant POS integration, automated billing, and customer accounts.

What was the team composition?

We worked with Ruchika (Digital Strategist, DeepSpace9) and Manish (Founder). They also had a couple of people supporting them in their office. The project involved multiple stakeholders who did a lot of brainstorming to come up with an advanced tech stack.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We went live with the press launch of The Postcard Hotel. They worked through nights to ensure we could meet this deadline.

How was project management arranged and how effective was it?

Their process was fantastic. They gave us regular updates, office visits, and recommendations from their end on the improvements that we can bring to the system.

What did you find most impressive about this company?

Their commitment to this project was phenomenal. They worked with detail and stuck to all the deadlines we gave them.

Are there any areas for improvement?

No, we’re very satisfied.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Web Dev and Design for Nonprofit Organization

"DeepSpace9 Technologies answered our questions, quelled our doubts, and adhered to every deadline."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Feb. - July 2018
Project summary: 

DeepSpace9 Technologies updated a website to better reflect a nonprofit’s image. They provided graphics, strategy, UI/UX optimization, and backend development.

The Reviewer
 
1-10 Employees
 
India
Lavanya Garg
Chief of Staff, Senior Policy and Outreach Manager, Good Business Lab
 
Verified
The Review
Feedback summary: 

The site received increased traffic and positive feedback on its new design. DeepSpace9 Technologies delivered high-quality work on time at great value. Despite initial ambiguities, the team responded to questions and feedback throughout the process both online and in person.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the chief of staff and senior policy as well as the outreach manager at Good Business Lab. We bring together academic research and real-world insight to address labor problems worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DeepSpace9 Technologies?

We engaged DeepSpace9 Technologies to revamp our website.

What were your goals for this project?

We wanted to redo the user interface and design to better reflect our desired public image.

SOLUTION

How did you select this vendor?

We reached out to DeepSpace9 Technologies through one of their clients at the time.

Describe the project in detail.

DeepSpace9 Technologies created designs, advised us on strategy, implemented basic UI/UX principles, and completed backend development.

What was the team composition?

We worked primarily with a designer (who created several prints and visuals for the site) and a project manager (who also assisted the backend development team).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

DeepSpace9 Technologies revamped our website in under five months. It now more accurately reflects our organization. While we lack exact metrics, site traffic increased following its launch, and users have praised the new design.

How effective was the workflow between your team and theirs?

Despite some ambiguities in the beginning, the project went smoothly. We held multiple in-person meetings and online calls, but we primarily coordinated via Slack. They were highly accessible from start to finish.

What did you find most impressive about this company?

DeepSpace9 Technologies answered our questions, quelled our doubts, and adhered to every deadline.

Are there any areas for improvement?

We had some miscommunication in the beginning: our teams first agreed that we’d hire an external designer, but DeepSpace9 Technologies later provided us with an in-house designer. We ultimately resolved the situation together, but I would have preferred to avoid it in the first place.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

ReactJS Development on Indian Ecommerce Platform

“I appreciated DeepSpace9 Technologies’ transparency and domain knowledge.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Feb. - Mar. 2018
Project summary: 

DeepSpace9 Technologies provided frontend web development services in React.js. As they transitioned a site from .NET to Python, they added a shopping cart feature for e-commerce and single-page applications.

The Reviewer
 
51-200 Employees
 
Delhi, India
Dinesh Joshi
IT Manager, Good Earth Design Studio
 
Verified
The Review
Feedback summary: 

DeepSpace9 Technologies’ specialized technical acumen expanded an internal team’s range of capabilities. The caliber of their coding immediately stood out from the competition and met challenging expectations. A reliable partner, they frequently touched base and kept an open line of communication. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a technology lead at Good Earth Design Studio. Our 22-year-old company is one of the premier names in India within its industry segment. We have multiple locations and a robust web presence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DeepSpace9 Technologies?

After falling short on resources, we needed support from a company who understood React.js and could deliver the frontend of a website.  We engaged DeepSpace9 Technologies for web development services as we revamped our website. 

SOLUTION

What was the scope of their involvement?

DeepSpace9 Technologies handled all the coding as we changed our existing website from .NET to Python. We’ve given them two project assignments so far. For the e-commerce aspect of our site, they developed a mini-cart and checkout process. They built a couple of single-page applications, as well.

Based on the designs we shared with their team, DeepSpace9 Technologies performed the backend Python integration. They developed several modules for payments and to display our inventory through the customer interface. Upon completion, they conducted QA testing for all the deliverables and resolved any challenges we experienced.

What is the team composition?

DeepSpace9 Technologies assigned a project manager and two developers to our project.

How did you come to work with DeepSpace9 Technologies? 

A partner gave us a referral, so we reached out to initiate contact. We ran a proof-of-concept trial with multiple companies in consideration. DeepSpace9 Technologies produced the best assignment in terms of coding and deliverables, so we hired them for the job. Their work was exactly what we requested.

How much have you invested with them?

We’ve spent around $3,000 on their services.

What is the status of this engagement?

We worked with DeepSpace9 Technologies between February–March 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve evaluated DeepSpace9 Technologies based on their conformance with our requirements and the quality of the code they programmed. The fulfilled our expectations within both parameters.

How did DeepSpace9 Technologies perform from a project management standpoint?

DeepSpace9 Technologies managed the project to our satisfaction.  They sent us emails on a regular basis and delivered their work on time. We gave them project requirements through Jira.

What did you find most impressive about them?

I appreciated DeepSpace9 Technologies’ transparency and domain knowledge.

Are there any areas they could improve?

Communication is the only area where they could improve. The project updates they gave us weren’t as timely as we wanted. Most likely, this was due to the high volume of work they had to deliver. These demands left little time for a proper project management process.

Do you have any advice for future clients of theirs?

DeepSpace9 Technologies is a professional group to engage as a partner. It’s essential to ensure that assets are delivered from the client’s side. Providing these materials will help future customers avoid challenges and maintain their desired timelines

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Backend App Dev for Online Grocery Platform

“They had the understanding and maturity to build a flexible system that allowed changes to be incorporated easily.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
May - June 2017
Project summary: 

DeepSpace9 developed a geolocation-driven online ordering platform using PHP and Google Maps APIs.

The Reviewer
 
1-10 Employees
 
India
Gaurav Juneja
Co-founder, StarQuik
 
Verified
The Review
Feedback summary: 

The scalable system DeepSpace9 developed impressed by maximizing API call speed and building a user base in the hundreds of thousands. Their maturity, responsiveness, and flexibility in adjusting to shifts in scope and schedule helped foster a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of StarQuik, which is an online grocery business operating in India for just over a year. We are in the process of expanding the business to other cities; we are presently in Bombay and Bangalore.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DeepSpace9 Technologies?

We needed to build a serviceability polygon as we are a very geo-specific business. We have about 40 stores operating that only do business offline, but making our product available online would increase the flow because we are sitting right in our customer’s backyard.

SOLUTION

What was the scope of their involvement?

We wanted to create a serviceability polygon that was more systematic and scientific based on delivery time and traffic. Based on our business constraints, we laid out the problem to DeepSpace9, and they were able to build a system for us.

The system was built using PHP and is integrated with specific Google Maps APIs. That integration is done in such a way that we are able to optimize the API calls to Google to minimize the response time and cost. Now, when a customer logs on to our website, they enter their delivery location and they are given the response time information.

What is the team composition?

We interacted directly with the founder, Manish. There were also a couple of his colleagues that worked on the project.

How did you come to work with DeepSpace9 Technologies?

I heard about Manish when he was in a previous role with another business. When he moved to DeepSpace9, I felt this was something he could help us with because he had the technical capability to do it.

What is the status of this engagement?

We worked together on this project from May–June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system has seen close to half a million users. In terms of scalability of response times, we track that very closely and the API calls are returned in less than 50 milliseconds. In that sense, the system needs are fairly robust and agile.

This product is essentially the gateway to our entire site; it is a core system for us. Without the system functioning, users would not have key information they need for a delivery.

How did DeepSpace9 Technologies perform from a project management standpoint?

Once the estimate and approach were approved by both sides, they began the work and kept us updated on the milestones that were written in the project information document (PID). We communicated through email, did demos over Skype, and met in person sometimes as well.

They were on the ball when it came to project management. There were some changes along the way on our side and they accommodated those changes well. They had the understanding and maturity to build a flexible system that allowed changes to be incorporated easily.

What did you find most impressive about them?

DeepSpace9 took it upon themselves to learn how to work within the needed frameworks and incorporate them into our platform. From an architecture and design point of view, their ideas are simple and focused on being robust and scalable. They understand that, over a period of time, the system evolves and people will want to add more bells and whistles. The system is built in such a way that you can make those customizations as you move forward.

Are there any areas they could improve?

It would be good for them to showcase their strengths when pitching different types of projects to potential clients. Though we haven’t tested them on larger projects such as app development, for example, I am sure that if they showcase that strength a bit more, people would respond to it.

Do you have any advice for potential customers?

Be very clear about what you want and that should be expressed in the PID. There should be one round of a deep-dive discussion in which the priorities are communicated clearly. It is more about doing the homework, then getting down to the execution.

5.0
Overall Score I would be happy to work with them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    We are happy with it.
  • 5.0 NPS
    Willing to refer
    I have already recommended them to a few people.

SEO and PPC for Online Art Collective

"We’ve gotten a greater ROI from DeepSpace9 compared to bigger agencies."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2017 - Feb. 2018
Project summary: 

DeepSpace9 provided SEO services and optimized the platform’s UI for improving load times and boosting organic growth. They also built an online auction platform and integrated it into the website.

The Reviewer
 
1-10 Employees
 
Gurgaon, India
Director of Customer Acquisition, Insignia Art Collect Pvt. Ltd.
 
Verified
The Review
Feedback summary: 

Load times improved by 30–40% and there’s been a twofold increase in organic growth within about. DeepSpace stands out by providing a seamless workflow, timely deliverables, and an easy-to-reach team that’s committed to the work.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of customer acquisition for Insignia Art Collect, an e-commerce platform where artists can upload and sell their art. We have 2,000 artists and over 2,000 pieces of original, contemporary art registered on the website. The platform is meant to promote young artists and art graduates, enabling them to showcase their work as they usually don’t have access to top galleries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DeepSpace9 Technologies?

We hired them for SEO organic growth and website optimization.

SOLUTION

What was the scope of their involvement?

They’ve been our tech partner for SEO and have optimized our UI to improve our load times on mobile and desktop devices so that we could boost organic growth. DeepSpace9 also developed and implemented an online auction platform into the website.

We handle Google Analytics tracking, Google AdWords, and other paid advertising in-house.

How did you come to work with DeepSpace9 Technologies?

We knew some of the companies that worked with them, and they recommended DeepSpace9. We had a meeting and found that they understood our requirements.

How much have you invested with them?

I was only in charge of the implementation work, so I don’t have an exact figure. The total cost has been around 4–5 lakh Indian rupees ($5,930–$7,413 USD).

What is the status of this engagement?

We worked with DeepSpace9 between September 2017 and February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a 30–40% improvement in load times and were able to gain a twofold increase in organic growth in a period of four to six months.

How did DeepSpace9 Technologies perform from a project management standpoint?

We had a good experience with them. We set out objectives and they delivered, performing well in terms of project management. They were accessible through email and we had them visit our office once a week.

What did you find most impressive about them?

Similar to other Indian companies, they are hungry and they want to impress with their artwork. We’ve gotten a greater ROI from DeepSpace9 compared to bigger agencies. They stand out in terms of commitment, project management skills, and technical expertise.

Are there any areas they could improve?

They’re a growing company with limited resources. We haven’t faced any issues in this sense, but it can be a problem for small companies that can’t work with them face-to-face.

Do you have any advice for future clients of theirs?

They’re a good company to work with. Their commitment and performance were solid. I’d recommend them to e-commerce companies looking for website or SEO work.

4.5
Overall Score It’s been a positive experience working with them. We’ve gotten encouraging results.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They are good in terms of ROI.
  • 5.0 Quality
    Service & deliverables
    Their quality is very good.
  • 5.0 NPS
    Willing to refer

PHP E-Commerce Platform Development for Indian Retailer

“I appreciated their in-depth understanding of e-commerce and their ability to make our ideas reality.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2015 - Ongoing
Project summary: 

DeepSpace9 Technologies built a scalable e-commerce platform, featuring enhanced product organization, SEO compatibility, and automated emails. They’re currently building new functions and addressing bugs.

The Reviewer
 
11-50 Employees
 
New Delhi, India
Kamal Kalra
Head of Operations, bhane.
 
Verified
The Review
Feedback summary: 

DeepSpace9 Technologies’ custom-built platform launched to notable success, boasting strong site performance, increased traffic, and decreased loading times. The team continues to demonstrate a strong talent for converting concepts into high-quality final products, making them invaluable partners.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of operations for a fashion brand called bhane. We’re an omnichannel retailer, selling apparel in our online stores as well as our brick and mortar shops.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DeepSpace9 Technologies?

We wanted to develop an omnichannel retail strategy for our brand. Initially, we used Shopify to manage our online store. However, we quickly realized Shopify’s limitations and decided to create our own site. As a result, we needed resources to build a custom e-commerce platform that we could eventually scale up.

SOLUTION

What was the scope of their involvement?

They’ve developed a platform for us from scratch using PHP to host our online store. The structure of the platform allows us to continually add features, including SEO, personalized discounts, and improved organization. For example, the platform allows us to group multiple colors of the same product together.

Additionally, they added an automated notification system that sorts our customers based on their shopping behavior. The system sends new users a thank you note or a discount to personalize their shopping experience. It also tags users who’ve ordered more than four times within a six-month period with a badge, which lets us better target our email campaigns. We’re currently planning to build an internal warehouse management system (WMS) on top of our platform and fixing any bugs.

What is the team composition?

I mostly work with their CTO who assigns the project tasks to three different teams: one for management, another for bugs, and the last for new functionalities.

How did you come to work with DeepSpace9 Technologies?

I found them through a friend while working with their CTO on another project. As such, I was somewhat familiar with their team. When conceiving our platform, we were looking for an agency that could function more as a partner than an outsourced group. We met with DeepSpace9 Technologies several times before we were convinced that they understood our omnichannel approach.

How much have you invested in them?

We’ve invested $30,000–$40,000 so far.

What is the status of this engagement?

Their work began in August 2015 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform went live in 2017 to outstanding success. Because their system allowed us to invest heavily in SEO, we grew our organic traffic by 25% within the first six months. We also saw significant improvements in our site speed. Compared to our previous site, our average page loading time dropped from 30 seconds to 10–12. Overall, the new features that were unavailable on Shopify drastically improved our site performance.

How did DeepSpace9 Technologies perform from a project management standpoint?

They use an agile methodology, working on project tasks as they come. Once a month, I meet with the CTO and their management team to prioritize our objectives. We use Google Docs and Basecamp to manage the project, and we also keep a running list of future requests. Because they organize their teams by specific tasks, we’re able to efficiently contact the proper team for bugs or feature enhancements. In terms of communication, we spoke via email, phone, and WhatsApp, and they’re always available 24/7.

What did you find most impressive about them?

I appreciated their in-depth understanding of e-commerce and their ability to make our ideas reality.

Are there any areas they could improve?

One of the biggest challenges that startups face is limited resources, and sometimes prioritizing those resources can become a problem. However, they’ve added a few more people over the last several months.

Do you have any advice for potential customers?

If you’re looking to build a smart, technical system, be open to their advice and listen to them because the team is very forward thinking. But if you’re inflexible with your own technical ideas, it might be difficult to work effectively.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer