DeepInspire

Please describe your company and your position there.

We provide Financial Wellbeing Services to company employees, to help them understand finances and make the most of their salary. I am a Co-Founder of the business.

For what projects/services did your company hire DeepInspire?

DeepInspire has worked with us from virtually the start. They have taken our ideas and ensured that all development has been fully document, complies with regulations, is user friendly and secure. They have been a trusted partner every step of the way.

What were your goals for this project?

The solution had to be flexible and future proof as the business developed in line with our customers expectations. This required amending goals, shortening some deadlines and delivering in stages so that a balance between commercial realities and quality was maintained without compromising the business.

How did you select this vendor?

We talked to three different companies. At the end of the day we selected DeepInspire because of the team. All vendors had the necessary technical skills but DeepInspire were able to bring a commercial perspective and a level of trust that the others could not. They work like a partner rather than a supplier. They are as equally invested in our success as we are.

Describe the project and the services they provided in detail.

They designed, developed and configured a back end system as well as Apps in Apple Store and Android. These have also been integrated into our banking and accounting modules. They have also developed a reporting integration for us and our clients. We had initial meetings to discuss requirements. These were documented in detail and after an initial discovery phase a MVP was developed. Since then we have been working in three weekly sprints expanding the product range, security and automation. They run weekly update meetings with us and provide full documentation of progress.

What was the team composition?

The project team had about fifteen individuals with varying degrees of time spent on the project. There has been a consistent full time project manager plus a lead architect and lead developer throughout the project.

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to their approach and the care taken to ensure our systems were built in a robust manner, we were able to launch with a PLC and on-board 10,000 employees over the course of two weeks without issue. Our client was super impressed with the DeepInspire team which reflects well on us. Since launching there have been a couple of minor bugs, but far less than one would expect. As soon as they are discovered DeepInspire immediately address it and our clients have no idea.

How was project management arranged and how effective was it?

Project Management has been central to the success of this engagement. Through Google Hangouts, Jira and MS Teams we always know exactly were the project is. But it has been their ability to understand the commercial realities of the demands being made and pivot the project whilst keeping the overall picture on-track that has been critical to the success. We would also have a 6 weekly face to face meeting in London with the lead architect.

What did you find most impressive about this company?

Our level of trust in them allows us to step back and let them run the project and even deal with our clients. When a service provider genuinely has your companies best interest at heart then anything is possible. DeepInspire lives that.

Are there any areas for improvement?

There is very little I could say. My only criticism would be that I wish I had spent some time at their offices with the complete team early on in the discovery phase. This may have moved certain elements of the development faster and allowed them to push back earlier on some unrealistic deadlines.

Please describe your company and your position there.

At the time of the engagement, I was a brand and marketing director for a Ukrainian dairy products producer.

For what projects/services did your company hire DeepInspire?

We engaged DeepInspire to create the UX/UI design concept for a new corporate website.

What were your goals for this project?

We planned to take our brand international, but we first had to determine the new concept for the corporate website, which was due for a redesign and various development updates. DeepInspire’s design concept was to be the initial step in the planning phase of the rebranding.

How did you select this vendor?

Our company had many successful projects with DeepInspire in the past, including partnerships for website design and development, design of marketing and promotional materials, and designs for product packaging.  

Describe the project in detail.

DeepInspire coordinated a market analysis, which included extensive research on similar dairy brands in the United States and Europe. DeepInspire also worked on information architecture development and prepared wireframes to discuss with us. Once we approved, their designers created the designs.

What was the team composition?

We worked with a project manager, a UX designer, and a UI designer.

Can you share any outcomes from the project that demonstrate progress or success?

DeepInspire’s team delivered a full report of their research, including insights and recommendations, along with wireframes and design mock-ups.

How effective was the workflow between your team and theirs?

DeepInspire’s team is responsive, creative, and knowledgeable. They clearly communicated all of their insights and recommendations.

What did you find most impressive about this company?

They gather feedback and incorporate it into the design concepts, creating the best results. Their team is staffed with creative thinkers that implemented our ideas into the live concepts.

Are there any areas for improvement?

No, we worked very well together.

Please describe your company and your position there.

I’m the digital manager at an entertainment company.

For what projects/services did your company hire DeepInspire?

We hired DeepInspire for assistance with our brand identity and designing a mobile application.

What were your goals for this project?

Our company needed to develop a unique brand identity. This involved creating visual brand components, executing a mobile app design, and working with our market position.

How did you select this vendor?

We found DeepInspire through conducting an extensive search. DeepInspire was chosen based on their powerful portfolio, creative work approach, and positive references.

Describe the project in detail.

Throughout the project, we worked on creating a lifestyle for the brand and defining future development. It included a logo design, website, mobile app, product design, publishing, and print media. Even though the project ended, we still receive support and consultancy from their team.

What was the team composition?

Their team included a lead designer, UX designer, UI designer, and a project manager.

Can you share any outcomes from the project that demonstrate progress or success?

DeepInspire was with us during our most important stage. From the beginning, they helped with creating brand awareness, bringing us to the market, and designing all visual attributes.

How effective was the workflow between your team and theirs?

I appreciate the dedication and enthusiasm of their team. They were proactive and responsive to any challenges that occurred.

What did you find most impressive about this company?

I admired their combination of professionalism, creative thought, and communication skills. We enjoyed the entire process working with DeepInspire.

Are there any areas for improvement?

Nothing comes to mind. DeepInspire impressed us in every single way.

Please describe your company and your position there.

I’m the chief financial officer of LD Group, a Ukrainian landscape design company that provides a full range of landscape services.

For what projects/services did your company hire DeepInspire?

We hired DeepInspire to redesign our website during a rebranding phase.

What were your goals for this project?

The main goal of the new website was to put an emphasis on our portfolio by creatively positioning our main experience.

How did you select this vendor?

DeepInspire developed our website two years ago, and it was a great experience. There was no question about who to contact while planning the website redesign.

Describe the project in detail.

The redesign included wireframe development, layout design, UI design, and CMS development.

What was the team composition?

They brought on a project manager, a UX designer, a UI designer, and several developers.

Can you share any outcomes from the project that demonstrate progress or success?

After the website update, we received very positive feedback from our clients and site visitors. The project resulted in a modern, professional visual appearance for our brand. The platform has also performed efficiently. 

How effective was the workflow between your team and theirs?

The DeepInspire project manager was invested in the project’s success. They excelled at asking questions and gathering our feedback. The team often shared creative ideas on how to assist us. f

What did you find most impressive about this company?

The team has a positive working style, and they’re very accountable. We were very happy with their goal-oriented approach.

Are there any areas for improvement?

I do not see any areas for them to improve.

Introduce your business and what you do there. 

I’m president and CEO of Prospect-id. Our organization produces an app that validates government-issued identification in the US, Canada, and Mexico.

What challenge were you trying to address with DeepInspire? 

We hired DeepInspire to develop the native app for both Android and iOS platforms.

What was the scope of their involvement? 

DeepInspire did a lot of research and development in the beginning. They took the time to help us analyze the market, our potential competitors, and opportunities beyond the original scope of our thoughts. They participated in understanding the concept of the product and how our clients would eventually use the product. Then they proceeded to the UX stage where they created several wireframes and a prototype. 

I hadn’t developed an app before so I was surprised at how the process evolved. DeepInspire worked continuously to bring the app to fruition. They helped us release them in the App Store and Play Store. They also developed the administrative panel and web application so we can set up our clients with usernames and passwords. It allows us to manage use of the app and help them through any problems that may arise. 

What is the team composition?

My main points of contact were Pavlo (CTO, DeepInspire) and Natalya (partner, DeepInspire). The team consisted of a project manager, a UX designer, a UI designer, an Android developer, an iOS developer, two backend developers, and two frontend developers.

How did you come to work with DeepInspire?

My partner had worked with them in his previous business. We interviewed DeepInspire and checked references even though he was familiar with them and their work. We liked their problem solving approach and their willingness to listen to what we wanted. It felt comfortable so we chose them to be our developer. 

How much have you invested with them?

We probably spent between $50,000–$75,000.

What is the status of this engagement?

The original project was from March–November 2017. We continue to work together to make improvements and add on to the app.

What evidence can you share that demonstrates the impact of the engagement? 

Our business revolves around this app so we’re quite appreciative of their work. The reaction to the app’s design has been very positive. We have only one direct competitor here in the US. When we were looking for investors, we were told by a big firm that our app was smoother, more modern, and much less glitchy than that of our competitor. We're very proud of that and give kudos to DeepInspire.  

Other partners have commented on how nice the app is in terms of its smooth, flawless transactions. It’s obviously important that the customers like it and they do. However, it’s really nice to hear from other developers that the technical side is really good. I don't think anyone could have developed anything better. 

How did DeepInspire perform from a project management standpoint? 

Their team was excellent and the project management was top notch. They communicated all of the time. We had a phone call every week during development. DeepInspire asked great questions that I didn't even think about. They really thought about exactly how the customer would use the app. They came up with the idea of putting in a Q&A section to help overcome issues when the customer experienced problems. 

What did you find most impressive about them? 

DeepInspire had the ability to understand our concept at a deep level. They helped us figure out all aspects so that the end user wouldn’t have any problems using the product. I can say so many good things about them. We're just so pleased with this company. 

Are there any areas they could improve? 

No, there's nothing I can think of. I wish they were local so we could meet in person, but we did video calls and Google Hangouts that made it feel like they're right there in the room. They’re good, honest people and I trust them wholeheartedly. 

Do you have any advice for potential customers? 

Articulate exactly what you want and how you intend to use the product. They couldn’t have developed such a great product without us being forthright with them from the beginning. Share all of the details of your project up front so that DeepInspire can make good decisions in the development stages.

Introduce your business and what you do there.

I’m one of four partners for a startup company. We have a long trajectory, and we've consulted with a great number of companies throughout our existence.

What challenge were you trying to address with DeepInspire?

We're building a mobile app. Our expertise is in backend systems, and we needed someone to help us with the frontend for iOS.

What was the scope of their involvement?

The entire project started as an idea. It's taken a long time to work through all the variables, both on the backend and on the frontend. We sat down with DeepInspire and discussed what we were trying to achieve. They came up with great ideas for how we could implement everything within a mobile app. We contracted them to provide screenshots and all the UI/UX elements for the design. We liked what we saw in the early stages and proceeded from there.

They controlled the entire mobile app initiative themselves. The integration between what they achieved in the app and what we presented as our backend interface was very complex. It involved a deep understanding of what was going on, and they did an excellent job.

What is the team composition?

We had a project manager. We're about three years into our collaboration, and we've changed the priorities as we evolved the project. We've worked with three project managers, all of whom were extraordinarily patient. They took time to show us exactly what they were doing and what they had in mind.

How did you come to work with DeepInspire?

Our CEO found them. We spoke with them and worked out a deal.

How much have you invested with them?

I would estimate we've spent between $28,000-$30,000.

What is the status of this engagement?

We started working together sometime in the first half of 2016, and the collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

This was an exceptionally difficult concept with complicated implementation. They’ve done an excellent job integrating everything and bringing the project to fruition. We've faced challenges along the way, but they've always figured them out. The user interface is stunning. From that perspective alone, their involvement is well worth it. We've had zero defect reports, and users who download the app provide positive feedback. The application is still rudimentary—and we're still building out capabilities—but it's a unique app in the market, and we're very happy with the results.

How did DeepInspire perform from a project management standpoint?

They're excellent communicators. They set up regular meetings with us before we even had to think about it, and they follow up to make sure things are happening as we want them to. They also communicate any difficulties or discrepancies. We provided them with the data interactions we wanted to see, and they turned that into a mobile app. They presented their design elements to us and we could talk about them.

What did you find most impressive about them?

They are very honest about how things are going, about problems that need to be resolved, and where they are in the process. They're also very personable. They do what they say they will and are committed to keeping communication channels open.

Are there any areas they could improve?

The nature of our project is very stop-and-go. They do a lot of work, and then we do a lot on the backend to make sure everything is up to date. A challenge was finding a developer that was willing to work within that kind of environment, with very busy periods of work followed by months of downtime. It would be nice to have a full-time, committed developer, but that is out of our budget at this time. I don't have any complaints about their work.

Please describe your company and your position there.

I'm CTO of a marketing services and technology company with about 50 employees. We serve medium- to enterprise-sized clients throughout the U.S. and the world. I oversee all IT and development projects.

For what projects/services did your company hire DeepInspire?

Our SaaS product experienced usage difficulties and had outgrown its original interface. We needed a major overhaul to our UI/UX and didn't have the in-house expertise.

What were your goals for this project?

We needed a fresh, modern design that existing customers could easily adapt to and new customers could quickly learn to use. It also needed to expand in order to work with future functionalities. 

How did you select this vendor?

We searched online and through personal recommendations, then narrowed it down to two companies. Both seemed experienced, but we selected DeepInspire because of their excellent communication skills and their ability to adapt to our schedule. 

Describe the project in detail.

Once we signed the contract, we had a kickoff meeting to review our objectives and create a timeline and roadmap. They designed the initial wireframes, which we approved. We worked together to finalize the designs. The final deliverables included a detailed design guide, full page comps, and processed final images. DeepInspire also offered excellent support, implementing minor updates and changes.

What was the team composition?

Three team members worked with us throughout the process. We had a project manager, a lead UI/UX designer, and a graphic designer.

Can you share any outcomes from the project that demonstrate progress or success?

Immediately after launching our new design, we saw an uptick in new trial signups. We also demonstrated our application at a trade show, where the new design received lots of positive feedback. We haven't had any usability complaints since the launch.

How effective was the workflow between your team and theirs?

Our project manager was great as providing updates and keeping the project on schedule. We had weekly video calls to review progress and ask questions. We occasionally communicated through email. If we needed to talk, they were always available during the week.

What did you find most impressive about this company?

Two things about working with DeepInspire impressed me. Their excellent UI/UX designers took our application to the next level. Additionally, they blew me away with their communication and flexibility. We've worked with other similar agencies in the past, and none went as smoothly as this.

Are there any areas for improvement?

I can't think of anything that could improve. We missed a few deadlines, but that was because we didn't provide information in time or needed to move our priorities around, which they always accommodated.