What evidence can you share that demonstrates the impact of the engagement?
We’ve only recently started working with the Decographic team on the digital marketing side of our business, so we haven’t been able to measure that yet. However, they created the design for our “shadow wall”, where we recognize people within the department. Since then, we’ve had a great response from people within our department, and people are adding their recognitions up on the wall. We love the design, and people in our department love being able to interact with everyone else through it.
We’re satisfied with all of the designs they’ve produced for us, and the “shadow wall” is a great example. We recently opened a building facility that’s targeted as our rehearsal studio. Decographic created the art for the studios, and a lot of people are now interacting with that. They’ve been taking pictures and interacting with the designs regularly.
I’ve referred a lot of people to Decographic based on the work they’ve done with us because it is so high-quality. A lot of people, including inside Carnival, have asked me for their contact to continue projects.
How did Decographic perform from a project management standpoint?
They’re really great. Actually, sometimes we give Decographic deadlines that are maybe 2–3 days from when we ask for the work, and they're always able to deliver. Decographic is involved in every step of the process from the design to approvals, and they’re constantly making sure they get it right. Whenever we want a specific design, they always make sure to give us the best design-wise. They always follow through from A–Z.
For the most part, I'm always able to send them requirements in a project and what the theme is. If they don't understand it or they want to hear more, they usually would call me and they're sure that if it's a bigger project, they visit the office.
What did you find most impressive about them?
I think their approach is always very personable. That makes it a lot easier to conduct or supervise a project from their side. They treat us like part of their family, and they make sure that every detail is perfect. That gives us ease of mind whenever we don't have the time to supervise a project to completion because we trust them that they'll deliver the best product.
Are there any areas they could improve?
They are a small agency, and they work more with digital marketing. They have things that they work towards branding, but they don't start from the research phase. They could possibly developer their work in branding. However, they're able to deliver so I don't think they're lacking of anything at this point.