Decode Technologies is a Manila-based IT solutions company founded in 2017, delivering a comprehensive suite of technology services tailored to clients in the Philippines and in Canada, Singapore, Spain, Australia, and Japan to meet the unique needs of modern businesses and institutions. With a focus on scalable and innovative solutions, we support clients in optimizing their operations, driving efficiency, and achieving long-term growth. Our offerings encompass a broad range of services, including:
• ERP Systems: Our enterprise resource planning solutions streamline business operations, integrating finance, inventory, HR, and other core functions into a unified, efficient platform. • School Management Systems: Designed for educational institutions, our school management systems simplify administrative tasks, student information management, and communication between educators, parents, and students. • Custom Software Development: We specialize in crafting software solutions tailored to specific business needs, enhancing workflow automation, customer engagement, and operational control. • AI Development: Our expertise in AI and machine learning enables businesses to implement intelligent, data-driven solutions that support decision-making, improve customer service, and drive innovation. • IT Outsourcing and Managed IT Services: We provide flexible IT outsourcing solutions, from staffing skilled developers to comprehensive IT management services. Our managed services ensure ongoing support, infrastructure maintenance, and strategic IT guidance.
At Decode Technologies, our approach is collaborative and client-centered. With each project, we offer end-to-end support—from strategy and development to deployment and optimization—ensuring each solution not only meets immediate needs but is positioned to scale with our clients’ growth.
AI ConsultingAI DevelopmentCustom Software Development
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
3.5
Cost
4.0
Willing to Refer
5.0
"Partnering with Decode Technologies to develop our social media AI chatbot has been a great experience."
Oct 25, 2024
Sr Recruitment Officer for Digital Marketing, BPO Company
Anonymous
Verified
Business services
Philippines
10,001+ Employees
Online Review
Verified
A BPO company has hired Decode Technologies to develop an AI chatbot and CRM system to streamline their recruitment process.
With the AI chatbot, the client has significantly enhanced their applicant experience — they've reduced candidate response time by up to 80%, improved app completion rates by 30%, and lowered coordination time by 60%. Decode Technologies is responsive and quick to resolve issues and concerns.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Recruitment Officer - Digital Marketing of a business services company
Describe what your company does in a single sentence.
A business process outsourcing (BPO) company with a significant presence in the Philippines. Our company offers customer experience and business services to clients in various industries, including technology, finance, healthcare, and telecommunications. We provide services such as customer support, technical support, sales, and back-office operations. Known for its employee-centered culture and development programs, our company has established itself as a major employer in the Philippine BPO sector, with multiple locations across the country.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Decode Technologies to accomplish?
AI Chatbot and Customer Relationship Management (CRM) System for Recruitment
SOLUTION
How did you find Decode Technologies?
Online Search
Why did you select Decode Technologies over others?
Pricing fit our budget
Good value for cost
How many teammates from Decode Technologies were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work for an AI chatbot for recruitment involves developing and deploying a conversational platform designed to streamline and enhance the candidate experience throughout the hiring process. Key deliverables include an AI-driven chatbot capable of engaging with candidates via messaging on platforms like websites, mobile apps, and social media. The chatbot will handle initial screening by asking predefined questions to assess qualifications, experience, and cultural fit, helping recruiters prioritize candidates who meet essential criteria. Additionally, it will provide instant responses to FAQs regarding job openings, application status, and company culture, improving candidate engagement and reducing wait times. Integration with Applicant Tracking Systems (ATS) and HR databases is a core requirement, enabling seamless data collection, candidate profile updates, and scheduling of interviews. The chatbot will also offer multilingual support to accommodate a diverse candidate pool and include a data analytics dashboard for tracking key recruitment metrics, such as candidate drop-off rates and engagement levels.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes from the AI chatbot for recruitment project demonstrated significant progress and success across various recruitment metrics. First, the chatbot reduced candidate response time by up to 80%, enabling instant interaction and quicker screening, which helped to improve candidate engagement. The automated initial screening streamlined the qualification process, reducing recruiter workload by approximately 40%, allowing them to focus on high-priority candidates. Additionally, the chatbot increased application completion rates by 30% by providing timely reminders and real-time responses to candidates’ questions, minimizing drop-offs. Interview scheduling efficiency also improved, with a 60% reduction in coordination time due to seamless calendar integrations. The AI's data analytics dashboard offered valuable insights, revealing a decrease in time-to-hire by 25% and an improvement in candidate satisfaction scores. These outcomes highlighted the chatbot’s impact on both operational efficiency and candidate experience, reflecting the project’s overall success.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Partnering with Decode Technologies to develop our Social Media AI Chatbot has been a great experience. They delivered a smart, efficient chatbot that has significantly enhanced our applicant experience. Highly recommending their services!
What was your primary form of communication with Decode Technologies?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Fast response and immediate resolution in times of urgent concerns.
Are there any areas for improvement or something Decode Technologies could have done differently?
None.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
Locations (1)
2/F Unit B3A and G/F Unit A2, Ricsons Place, Atherton St., North Fairview ParkLungsod Quezon, Philippines1121
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