What evidence can you share that demonstrates the impact of the engagement?
They essentially developed our brand from the ground up, so we know that our success is their success. No one can predict with 100% certainly what will resonate with consumers, but Deal Design will deliver their best effort and measure the subsequent feedback. Instead of patting themselves on the back, they’ll continue to iterate deliverables until they achieve the desired results. They’re attentive, detailed-oriented, and reasonably priced considering the value they provide.
How did Deal Design, Inc. perform from a project management standpoint?
I always know what they’re working on, and they deliver things as promised. Their team communicates issues as they occur and works toward quick resolutions. We communicate via phone and email. I don’t recall what they use to transfer data files.
What did you find most impressive about them?
Deal Design, Inc. makes projects easy. They’re open to considering new ideas while also being critical of potential issues. They approach that process in a way that’s appropriate and are never condescending. There’s no chaos involved in our engagements. Instead of being dramatic about challenges, they just deliver. I’ve never had to chase them down about anything, and that’s appreciated. They work like they’re a part of our team.
Are there any areas they could improve?
They’re always able to deliver materials within the aggressive timelines I request. However, I recognize that my requests are unrealistic at times. That being said, they’ve also come through for me several times when I didn’t expect them too.
Do you have any advice for potential customers?
Allow them to lead the process and guide the conversation. They’re honest people, so they don’t rip off their customers. They’re in the business of providing excellent work and building what’s asked of them.