DB1 Global Software LLC

Introduce your business and what you do there.

I am a project manager at my company, so I am responsible for our payments process and technical solutions.

What challenge were you trying to address with DB1 Global Software?

We were looking for a development partner to help us with a big software project that we needed to complete.

What was the scope of their involvement?

There were several specific upgrades that we needed to implement in order to meet requirements for our payment systems, and we don’t have a team inside our company with the capabilities to do that. They primarily worked in PHP to develop the system architecture.

What is the team composition?

We work about six people from their team.

How did you come to work with DB1 Global Software?

I had worked with several outsourcing companies in the past and had not had very good experiences. Because of that, we started this process by visiting our potential partners and getting to know their processes and team. We really liked what we saw with them, especially the personal touch that they bring to their work, so we decided to go with them.

How much have you invested with them?

We spent around $50,000 with them in total.

What is the status of this engagement?

The project started in November 2019 and is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

There weren’t a lot of metric outcomes with which we could measure the results of the project, but we have been very pleased with the outcome so far. We were able to significantly increase our operational risk mitigation in the payment process that they developed for us. Beyond that, the quality of the code and the structure of our site architecture are really impressive.

How did DB1 Global Software perform from a project management standpoint?

We used a suite of programs to manage our work and communication with them, including JIRA, which worked very well. They collaborated within our processes for requirement documentation, as well as Microsoft programs to make sure that we were always up to date on their progress.

What did you find most impressive about them?

They conduct their business with transparency, professionalism, and integrity. That level of service makes it very easy to work with them.

Are there any areas they could improve?

If anything, they could stand to be a little bit less formal in how they communicate with their client. We appreciated how polite they always were, but there is some room for being a little bit more easy-going at times.

Introduce your business and what you do there.

I’m a manager at a software development company based in Brazil.

What challenge were you trying to address with DB1?

We were seeking an outsourced development partner because our current project was outside the scope of our expertise, which is PHP and cloud computing infrastructures. We needed help in creating a web app that would facilitate payments across Brazil and Latin America.  

What was the scope of their involvement?

They focused on integrating the systems of different international companies in creating this functional payment application. They needed to implement an API to connect the different databases. Since we’re only familiar with cloud-computing infrastructure (and not on-premise infrastructure,) DB1 provided support on this front, as well.

What is the team composition?

We worked with a project manager and 3­–4 developers. They worked with our 50 or so in-house developers.

How did you come to work with DB1 Global Software?

I’m not qualified to answer this question, because the collaboration pre-dated my onboarding at my company. I imagine they were selected for their technical expertise and the flexibility of their contracts.

How much have you invested with them?

We spend roughly $20,000 every month, so we’ve spent close to $500,000 at this point.

What is the status of this engagement?

We began working together in September 2017, and it’s an ongoing collaboration

What evidence can you share that demonstrates the impact of the engagement? 

They offer a unique skill set that has been a great asset in terms of development. Their methodology of quality assurance and continuous integration has been very effective. They’ve improved the quality of our software.

How did DB1 Global Software perform from a project management standpoint?

We used our own tools and project management model, so that was mostly on us.

What did you find most impressive about them?

Their strong technical skills and their flexible contractual offering are both great advantages to working with them.

Are there any areas they could improve?

They’re a little too laser-focused on getting the job done, instead of widening the scope of technology they could bring to the table. Our company could benefit from the complete scope of their skills and suggestions.

Introduce your business and what you do there.

I’m the team manager at a digital banking platform.

What challenge were you trying to address with DB1 Global Software?

We needed someone to develop our mobile and web app.

What was the scope of their involvement?

DB1 Global Software developed our app for iOS and Android. They also developed the web version of the app using Java. We asked them to create a purchase solution for tokens that we use in our digital bank solution. They developed a similar platform to work with the tokens, which is embedded in our applications.

What is the team composition?

We worked with around seven people from their team.

How did you come to work with DB1 Global Software?

When I started working here, they were already a supplier. We still work with them because they’re very close to us and highly collaborative.

What is the status of this engagement?

We started working together in May 2019, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with the results. The other IT manager who works with them also has good feedback. As we continue to grow our IT projects, we’re expanding the number of resources from DB1 Global Software.

How did DB1 Global Software perform from a project management standpoint?

We use agile methodology, working in sprints, and tracking our project using Jira. DB1 Global Software has a Scrum master. They attend all the daily meetings and inform us about the status of the project. They ask us for any recommendations or improvements we want. They feel like a part of our company.  

What did you find most impressive about them?

We have a very challenging scenario here in Brazil, with things changing quite rapidly. I appreciate that as soon as we receive any urgent demands, they understand the urgency and work fast to provide the outcome.  

Are there any areas they could improve?

We’re implementing a tool to check the quality of software. While there are no issues in terms of their software, they just need to follow our new standard in terms of software quality.

Please describe your company and your position there.

Madeira Madeira, an e-commerce platform of household articles that mixes products of their own with a marketplace operation. As a Product Manager, I'm responsible for the whole Contact Center Solutions and The payments process.

For what projects/services did your company hire DB1 Global Software?

The project whose foment the hire of DB1 was Adyen Integration.

What were your goals for this project?

The goal of DB1 Squads have been developing the whole integration process with Adyen acquirement.

How did you select this vendor?

Professionalism, integrity, defined process and quality of service.

Describe the project and the services they provided in detail.

They provide us, the whole development process. Such as requirements analysis, process analysis, tech analysis and development itself.

What was the team composition?

We have a multidisciplinary team, with Business analysts, QA analysts, Developers and Project managers.

Can you share any information that demonstrates the impact that this project has had on your business?

The outcomes that we have been with this project are very wide. Operational risk mitigation and payment routing processes bring us the flexibility that we need.

How was project management arranged and how effective was it?

The project management process has been very close between the two parts. With tools such as Atlassian suite, we have been the opportunities to follow the progress, blockers and the whole evolution of the project with details.

What did you find most impressive about this company?

Definitely the transparency of the working process.

Are there any areas for improvement?

I believe that they must be less polite and more relax with the relationship with the customer. But it's just my way of work.