OMNI vehicle credit granting processes became less bureaucratic through the development of its first mobile platform, Omni+.
Murilo Silvério, Chief Operating Officer at Omni Financial Solutions, explains the challenge faced and how it was solved:
“Before we had a process of 18 fields to be filled in the simulator (desktop only), to get the instalment payment amount to be due without considering needs of customer…
Today with only 6 fields we are able to run a first screening, which performs a series of validations that ends up pre-approving the conditions of financing or refinancing the vehicle, relying only on the confirmation of the data informed by the customer".
By placing customers benefits at the heart of the process, Omni+ mobile and desktop platforms revolutionized credit analysis and are expected to benefit over 222k people, from retailers, credit officers to consumers.
APP Omni+ performs credit analysis and simulates the financing conditions of a vehicle within minutes. It is also possible real-time adjustments of purchase conditions to the customer’s needs, by simply touching the screen.
"All the agility needed to solve the problem of bureaucracy that put the sale at risk were provided. We applied UX development to Omni+ with real end-user concern. The project was based on processes that ensured on-time deliveries and low rework rate".
A team of ten experts were selected to develop Omni+, taking only a bit longer than two months, with nearly 300 deliverables generated.