What evidence can you share that demonstrates the impact of the engagement?
The feedback has been good. We are a smaller operation that’s only been around for over a year, so it’s slow, especially considering the current situation with COVID-19. But, we’re all hoping it will get better. It still hasn’t reached the stage where we can say we make most of our money from e-commerce. Before we shut the store due to Coronavirus, we were still making money predominantly through walk-ins rather than online, but I think it just takes time.
We maybe had a couple of glitches where the price was showing without text, but it was dealt with. People haven’t really raised any issues or any problems.
How did Dazze Studio perform from a project management standpoint?
It was quite good. My knowledge of e-commerce is quite limited so I wouldn’t know how to do the whole backend and frontend. I also wouldn’t know how to manage it. I just told them what we wanted the website to look like and what features we wanted, and Jamie made it happen.
What did you find most impressive about them?
I think Jamie is really hands-on, and I felt really comfortable approaching him at any time of day, and he would reply. He was really quick at sorting things out and dealing with issues whenever they happened. If I wasn’t sure about something, he would change it. Communication was easy with him.
Are there any areas they could improve?
No, not really. I don’t think I am the right person to ask because this is the first time I have been involved in launching an e-commerce site.
Do you have any advice for potential customers?
Be clear about what you want. From the very beginning, you need to know how you want the pages to look. I don’t know much about the backend but I understand the look of the website. Just be clear about what you want and what you don’t, as I think it makes everyone’s life easier.