AI products for the world's most important firms.

We love AI!  We've helped the world's most important organizations with the most perplexing problems.  Our AIaaS platform can achieve in hours what takes traditional data science teams months to deliver.

Give us a call to talk about your project.  If we're not the right firm, we might be able to point you in the right direction.  If you have data (even if it's messy/sparse), we can deliver models that describe, predict and recommend for immediate measurable ROI.  

 
$10,000+
 
Undisclosed
 
10 - 49
 Founded
2015
Show all +
Palo Alto, CA
headquarters
  • PO Box 1643
    Palo Alto, CA 94301
    United States

Portfolio

Key clients: 

Starbucks, Hewlett-Packard, VMware, Microsoft, Stanford Medicine

Reviews

Sort by

Data Analytics & Consulting for IT Company

"Working with Cameron and his team provided a model of best practice in data sciences."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Ongoing
Project summary: 

Datorium gauged customer satisfaction by employing proprietary modeling tools and predictive analytics.

The Reviewer
 
10,000+ Employees
 
Palo Alto, USA
Joe Coleman
Sr. Director, Customer Advocacy, VMware
 
Verified
The Review
Feedback summary: 

Now, it's possible to discern customers' sentiment without using a satisfaction survey. With a combination of business and technical expertise, the vendor consistently impressed stakeholders. They were flexible, responsive, and easy to collaborate with.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

VMware is a leader in infrastructure software that allows companies the freedom to work on any application, across any cloud, on any device. As a Sr. Director on the Customer Advocacy team, I'm responsible for delivering insights and recommendations that drive business strategy and contribute to a world-class customer experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Datorium?

Our team is responsible for surveying our customers to understand how they feel about their experience with VMware, but the problem is that most of our customers don't take our surveys. We brought in Datorium to help us predict the sentiment or happiness of our customers who aren't taking our surveys, by using their proprietary modeling tools and advanced/predictive analytics.

What were your goals for this project?

We wanted to predict the sentiment/happiness of the customers who aren't taking our surveys so that we can proactively provide them with a better experience.

SOLUTION

How did you select this vendor?

One of our team members worked with Datorium's CEO, Cameron Turner, in the past and recommended him. Cameron conducted a proof of concept that yielded valuable insights, so we moved forward with a project.

Describe the project in detail.

Datorium used their proprietary modeling tools and advanced/predictive analytics to predict the sentiment or happiness of our customers who aren't taking our surveys. The model predicted the “happiness level” of each customer using only operational metrics (i.e. without the use of any survey data). In addition to a single, trained model, the deliverable recommended an approach for continuous, online learning, to maintain model accuracy as training data changes over time.

What was the team composition?

Cameron, Datorium's CEO, worked with our team closely throughout the duration of the project. Two other team members were part of the working team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have a working model that determines how our customers feel about their experience with VMware, without them having to tell us.

How effective was the workflow between your team and theirs?

Cameron and his team were incredibly helpful and easy to work with. Part of our team was located on the other side of the world and they were open to regularly have project meetings during very early hours. They were also incredibly responsive in e-mail communications.

What did you find most impressive about this company?

Working with Cameron and his team provided a model of best practice in data sciences. The Datorium group delivered exceptional results that went beyond the quality of their deliverable and extended to the process of working with them to get there. Cameron combines the rare skills of technical expertise with business acumen, that allowed us to navigate complex mathematical challenges to achieve business impact.

Are there any areas for improvement?

No

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    If I am ever presented with a problem where data science modeling can produce an answer, I will immediately recommend Datorium