Datascribe LPO

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

For privacy, so we would not be out in the open.

What types of work can your internal staff avoid by utilizing a back office service?

Private paper work being seen.

What challenge were you trying to address with the service provider?

To save time and it really does save us a lot.

SOLUTION

What was the scope of the service provider's involvement?

It helps us seperate important and billing information.

Could you describe the service provider's pricing structure and how they billed you?

We bill them by what they have processed.

How did you come to work with this service provider?

I'm not sure.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Hard work and dedicated service has kept everything up-to-date.

How much time and money does this service provider save you each month?

Over thousands.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We bought a company from the program.

What are the service provider's strengths?

Keeping privacy and storing information.

What areas can the service provider improve?

Nothing.

How long has your company been working with this service provider?

Over five years.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

They provide us medical processing services.

What types of work can your internal staff avoid by utilizing a back office service?

It's about 10%.

What challenge were you trying to address with the service provider?

They've introduced more systems.

SOLUTION

What was the scope of the service provider's involvement?

They provide medical billings.

Could you describe the service provider's pricing structure and how they billed you?

We don't have a long-term need.

How did you come to work with this service provider?

I found them through friends.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They compare well to others.

How much time and money does this service provider save you each month?

They save about $600.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They easily analyze data.

What are the service provider's strengths?

They have accuracy.

What areas can the service provider improve?

Metrics could improve.

How long has your company been working with this service provider?

It's been two years.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999.