A data powerhouse for your BI departments

DataLabs’ key expertise is business intelligence and data visualization solutions. We build customizable dashboards and reporting systems based on Qlik, Logi Analytics and Tableau. Being a software provider for Fortune 500 companies, DataLabs has full competence in building profound financial, sales, logistics analyses and reports such as KPI, cash flow, sales forecast, DSO and more. 

  • The services we provide are:
  • Full-cycle development of extractors and data models
  • Front-end development and optimization
  • Data model optimization
  • Qlik extensions development
  • Qlik servers administering
  • NPrinting reports support and development
  • NPrinting server administering
 
$5,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2015
Show all +
Dnipro, Ukraine
headquarters
other locations
  • 6, Mladost Str., Office 7
    Sandanski 2800
    Bulgaria

Portfolio

Key clients: 
Nectar Services Corp. (USA, nectarcorp.com) Ansell Healthcare Inc. (Worldwide, ansell.com)  

Reviews

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Development of Analytics System for IT Firm

“They offer valuable solutions, and they're a core part of our team.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sep. 2015 - Ongoing
Project summary: 

DataLabs provides development and testing services for an IT company. They established analytics and related functionality through Qlik, and they currently support migration efforts to cloud-based solutions.

The Reviewer
 
51-200 Employees
 
Jericho, New York
Senior Program Manager, IT Firm
 
Verified
The Review
Feedback summary: 

The results of this collaboration are high-quality. DataLabs acts as an external development arm, and they work within the U.S. workday for better overlap. They are flexible and honest, and they operate with a high level of integrity.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a senior program manager of analytics. My team is responsible for handling the analytics for the solutions we offer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DataLabs?

When I started, we had no internal development team. Time was of the essence, so we decided to outsource. We wanted to integrate functionality to provide analytics across our product portfolio.

SOLUTION

What was the scope of their involvement?

They provided development and testing services. We had multiple areas to develop, including various analytics dashboards. Our products offer Monitoring and Diagnostic Capabilities to Customers who use Unified Communications Systems such as Cisco, Avaya, Skype for Business, IP Office and so on. Depending on the customer, our dashboards and Analytics provide insights into what is happening in their vertical, including trends in call quality and how calls are affected. These dashboards consolidate information and put it through Qlik, a BI & Analytics solution, which presents data in a more understandable manner.

We follow two tracks. One is a rollout of our Standard solutions across our Customer Portfolio, and another that addresses the custom needs of our clients, based on the value proposition of each customer. DataLabs helps us achieve these goals for development and deliverables.

Recently, we started rearchitecting our product stack with completely new technologies aimed toward cloud-based solutions for our customers. We recoded some of our platform, and they help us with research and development, DevOps, and database development. They helped with PostgreSQL development and integration of CI/CD pipeline implementation. We've recently started a migration from Qlik to Logi Analytics as part of this product rearchitecture.

What is the team composition?

The number varied depending on our need. At the peak, we worked with a team of twelve developers, but we scale up and down as the projects' needs change.

How did you come to work with DataLabs?

We found them on Upwork and put them through a quick but rigorous interview process and built a team from there. When we first hired them, they were a very small company. As the relationship expanded over the years, it turned out into a symbiotic relationship that helped us grow as well as DataLabs.

How much have you invested with them?

We've spent close to $800,000 so far over the course of the engagement.

What is the status of this engagement?

The collaboration began in September 2015, and we still work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of the solutions they provide is really good. We still don't have an internal development team, but they've helped us expand and maintain our customer base. They offer valuable solutions, and they're a core part of our team. We have an organic understanding, and they provide a lot of flexibility.

How did DataLabs perform from a project management standpoint?

Most of our team is based in the U.S., but DataLabs accommodated us by working during our time zone for better overlap. They stick to our timelines, but are always honest if notice any unexpected roadblocks and possible slippage in timelines. They are transparent, and they reach out to us for guidance whenever the need arises.

What did you find most impressive about them?

Their honesty and integrity stand out. They don't try to play politics, and the cultural aspects are really good.

Are there any areas they could improve?

From a technical standpoint, they're really good, but they can still work on their processes. If we get stuck in those processes, the development slows down. They can adapt as requirements change, but we would like to see more concrete pathways when anything goes wrong.

Do you have any advice for potential customers?

Hire them. They're good at what they do, especially with Qlik. They become subject matter experts in a very short time, and they will offer high-quality deliverables.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer