What was the scope of their involvement?
They provided development and testing services. We had multiple areas to develop, including various analytics dashboards. Our products offer Monitoring and Diagnostic Capabilities to Customers who use Unified Communications Systems such as Cisco, Avaya, Skype for Business, IP Office and so on. Depending on the customer, our dashboards and Analytics provide insights into what is happening in their vertical, including trends in call quality and how calls are affected. These dashboards consolidate information and put it through Qlik, a BI & Analytics solution, which presents data in a more understandable manner.
We follow two tracks. One is a rollout of our Standard solutions across our Customer Portfolio, and another that addresses the custom needs of our clients, based on the value proposition of each customer. DataLabs helps us achieve these goals for development and deliverables.
Recently, we started rearchitecting our product stack with completely new technologies aimed toward cloud-based solutions for our customers. We recoded some of our platform, and they help us with research and development, DevOps, and database development. They helped with PostgreSQL development and integration of CI/CD pipeline implementation. We've recently started a migration from Qlik to Logi Analytics as part of this product rearchitecture.
What is the team composition?
The number varied depending on our need. At the peak, we worked with a team of twelve developers, but we scale up and down as the projects' needs change.
How did you come to work with DataLabs?
We found them on Upwork and put them through a quick but rigorous interview process and built a team from there. When we first hired them, they were a very small company. As the relationship expanded over the years, it turned out into a symbiotic relationship that helped us grow as well as DataLabs.
How much have you invested with them?
We've spent close to $800,000 so far over the course of the engagement.
What is the status of this engagement?
The collaboration began in September 2015, and we still work with them.