What evidence can you share that demonstrates the impact of the engagement?
Our business would not be where it is right now if we hadn’t found Dataforest. Every step of the way, they’ve proven more and more competent; every time I push them, they step up and deliver.
How did Dataforest perform from a project management standpoint?
When we have new projects, my team presents to them what we want to do, and Dataforest provides a quote and timeframe. They’re very dependable about timing, which has allowed me to sell future state software products to clients and beta clients. They not only hit their deadlines but also provide amazing customer service. They usually respond right away, despite the time difference. We use their Project Management services and I believe this almost ensures that we are getting things done on time and on budget.
What did you find most impressive about them?
I’ve hired and trained a lot of analysts, and Dataforest is as good as, if not better than most of the talent I have worked within the U.S.
They produce excellent quality of work and are proactive in addressing issues before they become problems. They communicate very well and are not afraid to ask clarifying questions before they spend time (and money). We have had no rework situations with them in the past 13 months.
We were a little concerned before we started with them that the time difference might limit our access to the team, but I don’t think these guys sleep! They are exceptionally responsive and even overnight communications never go unanswered for more than a few hours. We use Slack to communicate and there have been no issues.
Are there any areas they could improve?
I think the only potential challenge for somebody working with Dataforest is the same as with any offshore company. Using companies where employees' first language is not English does require you to be a bit more diligent about requirements and selective of the words you use. In our experience with Dataforest the programmers we have worked with speak excellent English and are very easy to communicate with. In fact, many of them are multi-lingual and this recently enabled us to pick up work for a new client in Latin America because our analyst Iulia (Data Scientist, Dataforest) was able to understand the data fields that were in Spanish! So the language difference has not been an issue for us.
Any advice for potential customers?
I highly recommend Dataforest with two recommendations. First, have your project laid out in terms of what you want to accomplish... what is your end goal with some details on the specifics. Second, don’t over-engineer the requirements. Dataforest’s team is really good at listening to what you’re trying to achieve. They’re really talented at problem-solving with advanced technology solutions.