What evidence can you share that demonstrates the impact of the engagement?
The GatsbyJS technology was new when they started using it so they had to work around some issues with the early releases. It’s been very good for us in terms of modifying and maintaining the site. It was a successful project and was built in time for the launch of the awards.
We also managed to launch the second site on time. They were flexible around some design elements which were delivered late. We wanted to make some changes later on and the person who could do them was on another project. However, they made time, even though they were busy.
We increased conversions for people coming to our landing pages by nearly 20%, through the simplifications made to the pages with their help. We drove those changes, but it was possible to do because of how they built the system.
How did DashBouquet perform from a project management standpoint?
We mostly managed the projects ourselves. They checked in regularly to make sure everything was okay, but we preferred to handle management ourselves. There was an existing set of tools in place. We both used Slack for the collaboration but had separate instances. DashBouquet worked on our co-hosting infrastructure on Bitbucket, but they were flexible in terms of what to use. They documented things without being asked, which was a nice surprise.
What did you find most impressive about them?
We ran into some build issues early on and found some inexplicable errors. Their developer was able to debug quite deep into a new framework he’d never worked with before and resolved the matter quickly. We'd be stuck on a problem for a couple of days, but it took them just a matter of hours—they assigned a very competent developer.
In general, the pace at which they learned new tech we wanted to use was excellent. It was what we went to them for, but we were still pleasantly surprised, in the outsourcing scenario.
Are there any areas they could improve?
There’s always a trade-off when working with suppliers who don’t speak English as their native language. The level of communication and understanding of English is good, but it can always be better. They’re better than average, relative to their location and pricing.
They were willing to find a new person when we wanted changes, but because we were working on a new tech stack, we didn’t want to take that hit and pay for him to learn things. To some extent, this was our own fault.
Do you have any advice for future clients of theirs?
They’re quite a small company, so, if the client requires a significant number of developers, it will be challenging. Unless planning is done ahead of time, DashBouquet won’t be very flexible with resources. They are growing, but they are still a niche group, with around 12 members at the time we started working with them.