What evidence can you share that demonstrates the impact of the engagement?
We're happy with the visual aesthetic they created for us. We now have a beautiful and compelling website and packaging. We've received very favorable feedback, which is important in the e-commerce business because boxes are traveling through transit and can influence the brand awareness strategy.
In addition, the website they created is very user-friendly. It was a new experience for us because it was our first customer interfacing website, but we're very happy with the results.
How did they perform from a project management standpoint?
Our project manager is very responsive and easy to work with. We usually speak via email and Google Chat, and we also use Asana for project management.
What did you find most impressive about them?
They're willing to take feedback and creative direction even though they're a creative firm themselves.
Are there any areas they could improve?
We felt we had to drive a lot of the process when it came to creating a new brand and aesthetic. That was the first e-commerce website for Dark Roast Media, and it took them a little while to understand our business goals and modernize their design strategy.
Do you have any advice for potential customers?
Have clear goals and a specific project outline. Also, let them know what design projects your company liked and what things you've already tried.