What evidence can you share that demonstrates the impact of the engagement?
Our workflow is better now. We’ve been able to produce more accurate invoicing in terms of the proof that is generated from the site and the reports that customers get. We’ve gotten good feedback that it’s a good representation of what they’re going to receive, with a lot of good information there.
They’ve helped us communicate with our customers by making it very visible and very true to life. When customers are doing the checkout process on the website, we get less cart abandonment because they feel assured the product looks good and will look like that when produced. It’s helped us capture more orders and customer confidence.
How did Daffodil perform from a project management standpoint?
They’re very good. Our main project manager, Joy [Manager Strategic Partnerships, Daffodil Software], has been very good about getting us the right technical teams. He's very good at connecting us with the right technical teams we need, whether in scoping and wireframing, and connecting us directly to developers for bug fixes or specific features. They’ve done a nice job in getting us with the right people depending on what we need.
They’re very accommodating even there’s an 11-hour time difference. We have a flexible schedule and use email follow-ups. They’re fantastic at letting us know where the project is up to on a day-to-day basis. We like that they do month-to-month engagements because a lot of our projects are small to medium-sized, with a constraining timeline.
What did you find most impressive about them?
Their follow-up makes them very unique. They do a great job in communicating daily what’s been completed, what their plan is for the next day, and where they fall on the scope of things left to be done. The quality of work has been very good. When we get the quotes and estimates, they’re very competitive in terms of providing great value for what we’re getting as an end product.
Are there any areas they could improve?
Some things get dropped because of the time difference. If they had another center located somewhere else, it maybe would make scheduling a little easier in terms of hours. There’s not much else that needs improvement at this point.
The apps have received positive user feedback. Timely deliveries and smooth communication make the partnership highly effective. The team’s open-minded approach has also benefited the engagement.