Cygnis - Software Development Company

BACKGROUND

Can you briefly describe your company:

We are one of the largest professional sports leagues and media organizations in the world, based in the United States.

OPPORTUNITY / CHALLENGE

What were your goals going into the project?

We have many events throughout the year. We want to create social experiences around these events to enable fans to share their enthusiasm with one another. Our projects need to be executed flawlessly.

SOLUTION

What is the scope of the project?

I approached Cygnis with an idea of what we are looking for. Cygnis is able to take my idea and transform it into a fully functional social experience. They do all of the design and development, and often offer advice on how to structure the application more efficiently.

RESULTS & FEEDBACK

Is there anything unique about how Cygnis Media operates?

Cygnis does such a good job in understanding the core concept of my ideas that they saved us a ton of work. I completely trust them to transform an idea into a functional application on their own.

BACKGROUND

Can you briefly describe your company:

We are one of the premier publishers of content related to digital media and entertainment.

OPPORTUNITY / CHALLENGE

What were your goals for the project?

We needed to create a promotional event quickly on Facebook that involved one of our key advertising partners.

SOLUTION

What was the scope of the project?

We approached Cygnis with the concept that we wished to achieve. We were quite lax with the visual design, and Cygnis created three different mockups for us to choose from. Once we chose the most appropriate design, Cygnis developed and deployed the application.

RESULTS & FEEDBACK

What is unique about working with Cygnis Media?

Cygnis has excellent customer service and a very quick turnaround. They are great communicators and complete the work extremely fast.

BACKGROUND

Can you briefly describe your company:

We are a marketing agency based out of New York City, on retainer with very high-profile clients.

OPPORTUNITY / CHALLENGE

What were your goals going into the project?

We have very demanding clients that need interactive solutions to connect their customers on and offline experiences. These solutions need to be delivered in a short timeframe, and must work correctly when used.

SOLUTION

What was the scope of the project?

Cygnis Media first met with our client to discuss exactly what they wanted, and the possible way to implement a solution. Then, they completed the design and development of the application. While they were working on the project, they constantly improved their work based on feedback from our client and our client's customers.

RESULTS & FEEDBACK

What is unique about Cygnis Media?

They are very good at attention to detail and working under short time restraints. They also put a personal touch into their projects, and even answer calls on a weekend night.

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of ANA Healthcare

Describe what your company does in a single sentence.

ANA Healthcare is dedicated to giving people a healthier tomorrow. As one of the nation's leading providers of healthcare services, ANA Healthcare is comprised of 150 hospitals and 2,300+ sites of care in 20 states and the Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cygnis Media - Software Development Company to accomplish?

• To Improve our customers online experience

SOLUTION

How did you find Cygnis Media - Software Development Company?

• Online Search
• Referral
• Clutch Site

Why did you select Cygnis Media - Software Development Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Cygnis Media - Software Development Company were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Enhance the overall customer experience in the healthcare sector by developing a comprehensive mobile and website application that provides seamless, accessible, and user-friendly healthcare services. 

Objectives: 

• Improve Accessibility: 
  • Ensure easy access to healthcare services for users through a user-friendly mobile app and website. 
  • Implement responsive design to cater to a diverse range of devices and screen sizes. 
• Streamline Appointment Scheduling: 
  • Facilitate efficient appointment scheduling for patients through an intuitive and integrated booking system. 
  • Minimize wait times and optimize healthcare resource utilization. 
• Personalized Health Information: 
  • Provide users with personalized health information, including medical records, prescriptions, and health tips.
  • Implement secure and compliant storage of sensitive health data. 
• Enhance Communication: 
  • Foster improved communication between healthcare providers and patients through secure messaging and video consultations. 
  • Ensure timely notifications for appointments, medication reminders, and important health updates. 
• Integrate Telehealth Services: 
  • Implement telehealth features to enable remote consultations, enhancing accessibility for patients. 
  • Ensure a secure and reliable platform for virtual healthcare interactions. 
• User Education and Engagement: 
  • Offer educational resources and features to empower users with health knowledge.
  • Encourage user engagement through wellness challenges, rewards, and community forums.
• Feedback and Continuous Improvement: 
  • Incorporate feedback mechanisms to gather user insights and enhance the app based on user experiences. 
  • Regularly update the application to introduce new features, improve performance, and ensure security compliance. 
• Security and Compliance: 
  • Prioritize the security and privacy of user data by implementing robust encryption and compliance with healthcare data protection standards. 
  • Regularly conduct security audits and updates to safeguard against potential vulnerabilities. 
• Collaboration with Healthcare Providers: 
  • Establish partnerships with healthcare professionals and institutions to ensure seamless integration of services. 
  • Work closely with medical professionals to align app features with industry best practices. 
• Scalability and Adaptability: 
  • Design the app and website with scalability in mind to accommodate future growth. 
  • Stay adaptable to emerging technologies and healthcare trends for ongoing innovation. 

By achieving these goals and objectives, the mobile and website app for the healthcare business aims to revolutionize the way users engage with and receive healthcare services, ultimately improving the overall customer experience in the digital era.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the project that demonstrate progress or success include: 

• Increased User Engagement: 
  • Track the number of active users, session durations, and frequency of app/website usage. 
  • Aim for a measurable increase in user engagement over specific time periods. 
• Improved Appointment Efficiency: 
  • Monitor the reduction in appointment scheduling times and the percentage of successful appointments booked through the platform. 
  • Strive for a more streamlined and efficient appointment booking process. 
• Enhanced Telehealth Utilization: 
  • Measure the percentage increase in telehealth consultations conducted through the app.
  • Evaluate user satisfaction with virtual healthcare services. 
• User Satisfaction Scores:
  • Utilize surveys or rating systems to collect user satisfaction scores.
  • Aim for higher satisfaction scores over time, indicating improved user experience. 
• Reduction in Wait Times: 
  • Track the average wait times for in-person appointments before and after the implementation of the app.
  • Strive for a significant reduction in wait times for patients. 
• Increase in Preventive Care Participation: 
  • Monitor the number of users engaging in preventive care activities offered by the app.
  • Aim for an increase in users adopting healthy practices and preventive healthcare measures. 
• Number of Successful Remote Consultations:
  • Track the percentage of successful remote consultations and user feedback on the quality of virtual healthcare interactions.
  • Aim for an increase in the utilization of telehealth services. 
• Positive Health Outcomes:
  • Monitor health outcomes, such as improved management of chronic conditions, reduced hospital readmissions, or positive lifestyle changes.
  • Measure success by improvements in the health metrics of app users. 
• Data Security Metrics:
  • Assess the effectiveness of security measures through regular security audits.
  • Aim for zero data breaches or unauthorized access incidents, demonstrating a secure platform. 
• User Feedback and Iterative Improvements:
  • Track the number of user feedback submissions and the implementation of improvements based on user suggestions.
  • Demonstrate an iterative process of continuous improvement based on user input. 
• Partnership and Integration Success:
  • Evaluate the successful integration of the app with healthcare providers and institutions.
  • Measure the growth in the number of partnerships and collaborative initiatives. 
• Scalability Metrics:
  • Assess the ability of the app to scale by tracking the growth in the user base.
  • Ensure that the infrastructure can handle increased demand without compromising performance.

By consistently monitoring and achieving positive results in these measurable outcomes, the project demonstrates progress and success in enhancing the customer experience in the healthcare business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

100% Satisfied

What was your primary form of communication with Cygnis Media - Software Development Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their good communication was impressive; they understood the requirements and delivered on time!

Are there any areas for improvement or something Cygnis Media - Software Development Company could have done differently?

Not really!