Cybez

Introduce your business and what you do there.

I’m a self-employed freelance journalist and author, so I do a range of different things. I’ve had novels published and I write articles for various newspapers and magazines like The Guardian and The Times of India. I’ve also written for some American newspapers like The Boston Globe and The Nation.

What challenge were you trying to address with Cybez?

I needed a website that reflected my diverse interests across various mediums. I’m also active on social media and blog so I wanted a place where I could put everything together. I have a wide age range of readership, so it needed to be easy to navigate. 

What was the scope of their involvement?

They asked me to send them some websites that I thought were interesting — I wanted it to be colorful and eye-catching. I made it clear I didn’t want a text-heavy website. The site needed to cater to the various interests and topics I write about, some of which were slightly diverse. 

To create the site, they used WordPress, and initially, we had a few problems with loading speed so they went back to it. After I refined my requirements, they asked various questions about added security and they implemented it. They added the features I wanted, including adding my work to the website so commissioning editors could find it and hosting my newsletter. They also placed Amazon links to my books on the site itself. 

What is the team composition?

I worked with Atul (Founder).  

How did you come to work with Cybez?

I live in London and I’m Pakistani — I considered getting someone from England, but it’s very expensive. Since I’m self-employed, the cost has to come out of my own pocket for building the site. Because of this, I considered hiring teams from Pakistan.

I was referred to Cybez by a friend who has an online store and was happy with their work. I explained my requirements to Atul and he had a very can-do attitude. I liked that he was cooperative and willing, so we went ahead with the work. 

How much have you invested in them?

I spent around £1,500 (approximately $1,900 USD) for his work, but then I paid extra for added security and other things like my newsletter hosting.

What is the status of this engagement?

We worked together from February–June 2020.

What evidence can you share that demonstrates the impact of the engagement?

I like the website they created — it is fresh and easy while being eye-catching. If issues came up after we went live, Atul corrected them immediately, like loading issues with my Instagram posts

How did Cybez perform from a project management standpoint?

Atul was constantly available to me. Even recently, I had a couple of issues and I sent him a WhatsApp message and he was on it immediately and fixed it within 20 minutes. If I had a question, I asked to call and it’d happen within a day. Cybez was extremely responsive, efficient, and punctual. 

Atul gave me a two-week guarantee period after the website had been completed and went live, but I asked for a month because of COVID-19 and I didn’t know if people would be using it less or more. He was very kind and immediately agreed to a month. If issues did occur he corrected them immediately. He was responsive even after that time had passed.

What did you find most impressive about them?

Their responsiveness made them stand out the most. I’ve had experiences in the past where someone would talk up a big game and then when you give them some money, they suddenly become much less focused on your work. Cybez was not like that at all.

Are there any areas they could improve?

We have a couple of small things that are going on at the moment, but Atul is fixing those. I’m not an expert in web design, but I think a fault in the design needs to be fixed, which Atul is doing even though the guarantee period is over. 

Do you have any advice for potential customers?

Since this was my first website, it took me a lot longer to figure out what I wanted in the beginning. You should know exactly what you’re looking for. It’s the same whether you’re having a house or website built. 

Please describe your company and your position there.

I am co-founder at Amydus. We cater to niche segment of plus si fashion

For what projects/services did your company hire Cybez, and what were your goals?

Scope was simple. Increase organic revenue on amydus.com

How did you select this vendor and what were the deciding factors?

Cybez had been highly recommend by one of the agency we worked with. Atul focus on the end goal, that is revenue instead of traffic.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Right from keyword identification to improve ranking, and subsequently get more revenue

How many people from the vendor's team worked with you, and what were their positions?

2

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team has worked diligently Has delivered results as committed

Describe their project management style, including communication tools and timeliness.

Transparent open communication In advance notification to clients if anything is to be done from our side Weekly update from the cybez team on what has been done Monthly meeting on results achieved

What did you find most impressive or unique about this company?

Professionalism Open and regular communication without any reminders from client side

Are there any areas for improvement or something they could have done differently?

None till now

Please describe your company and your position there.

I'm the Co-Founder of Trendia.co and we sell made in products, right from clothing, ayurveda, kids books, health and beauty to Indians living overseas.

For what projects/services did your company hire Cybez, and what were your goals?

Conversion Rate Optimization

How did you select Cybez and what were the deciding factors?

Through Reference

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was done in 4 phases 1. UI/UX Challenges 2.key Insights 3. marketing Audit 4. Recommendations

How many people from the vendor's team worked with you, and what were their positions?

Two of them. Atul and Achal

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Very useful insights on the UI / UX observations and we were able to see get 80% of the changes done within a week and see the results immediately. Our conversion rate has gone up from .77% to 1.16%.

Describe their project management style, including communication tools and timelines.

It was done in phase wise in 4 weeks, which gave us time to make changes and see improvements on weekly basis

What did you find most impressive or unique about this company?

Their approach towards providing solutions is amazing and giving space between modules and letting us understand and work towards the suggested changes is very impressive.

Are there any areas for improvement?

Not any in the areas we took their service.

Please describe your company and your position there.

I am a yoga teacher and a podcaster based in the UK

For what projects/services did your company hire Cybez?

Website design and collaborating all my work under one roof

What were your goals for this project?

A sleek, clean, website

How did you select Cybez?

Reference from a friend

Describe the project in detail.

Website design, hosting management, publishing

What was the team composition?

Atul & his team

Can you share any outcomes from the project that demonstrate progress or success?

Absolutely amazing to work with this team. Efficient, proficient, and completely aware of their work and qualities

How effective was the workflow between your team and theirs?

Brilliant

What did you find most impressive about this company?

The efficiency and perfection of work. Seamless integration between client and workforce Very accomodating

Are there any areas for improvement?

none

Please describe your company and your position there.

Cybez helped me develop websites for both my home business (Typewrite) and our family foundation (KRF)

For what projects/services did your company hire Cybez?

Websites

What were your goals for this project?

For Typewrite - displaying our graphic/illustration work For KRF - site for partners/collaborators to know more about our work

How did you select this vendor?

Recommended by a friend

Describe the project and the services they provided in detail.

Website Development

What was the team composition?

Atul & Web Developer

Can you share any information that demonstrates the impact that this project has had on your business?

Very helpful

How was project management arranged and how effective was it?

NA

What did you find most impressive about this company?

Their customer service was great.

Are there any areas for improvement?

Could be more thorough

Please describe your company and your position there.

Co-founder of a Business Intelligence and Consulting outfit.

For what projects/services did your company hire Cybez?

End-to-end web design and management

What were your goals for this project?

For Cybez to manage our complete web presence

How did you select this vendor?

Long-term association and referral basis

Describe the project in detail.

End-to-end website design, implementation/launch, content management and change, domain management - all handled by Cybez

What was the team composition?

Account lead/Project manager and designers

Can you share any outcomes from the project that demonstrate progress or success?

Happy with overall how the website has shaped up, query form management, domain management, content edits, etc.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive about this company?

We appreciate their simplicity and how easy it is to deal with them.

Are there any areas for improvement?

None that I can think of right away!