Can you share any information that demonstrates the impact that this project has had on your business?
Our new website is far easier to navigate for our residents. The custom search engine is more intuitive and people spend less time trying to find what they need.
We now have a team of web authors that are able to update their departments' content directly. Residents now have the ability to subscribe and receive notifications on just the content that appeals to them directly.
How was project management arranged and how effective was it?
Project management was handled very well. Along with the Otter Tail County team, CYBERsprout laid out an aggressive yet balanced timeline for migration and creation. We had regular meetings to make sure we were on track and that the work being done matched our expectations.
They were even great to work with when we changed our mind and they were quick to offer new solutions based on our input.
What did you find most impressive about this company?
Tyler and his team were fantastic to work with. They're very sharp, and it is obvious they know their subject matter.
They were also very good at listening to what our needs were. Obviously they didn't know county government processes and were very good about asking the right questions so they could implement the type of system that worked best for us.
They didn't come at us with a cookie-cutter type solution that they tried to make every client fit into. I very much appreciated the thoughtful and thorough process.
Are there any areas for improvement?
It's difficult to come up with something that is lacking. Their team has been quick to respond even after the migration was complete. The process took quite a while, but probably would have been quicker if we wouldn't have changed our minds on things.