What evidence can you share that demonstrates the impact of the engagement?
I didn't have any issues with the actual process, but I was told I would receive three months of post-website development assistance. After about a month, I already feel like I'm being ignored about the issues with my website. Everything was fine throughout the development, but problems started after I completed the payments.
I tried to reach out to them for a week. They told me they couldn't receive my emails, so we had been communicating via Skype. My biggest complaint is that they immediately started calling and emailing me after I posted a review on a different site.
The sales rep emailed me after initially saying he couldn’t, then claimed he had never ignored me. The message I sent him on Skype had a read receipt with his name on it, so he’d clearly seen my emails and ignored them.
Their lack of response hasn't had any impact on our business because I interfaced with someone else who helped me resolve the problem.
How did Cyber Infrastructure Inc. perform from a project management standpoint?
During the actual development, the lead developer was really on top of the project when she was allowed to respond. We used Skype, text, voice calls, and email to communicate. We only called them on the phone when Skype was down.
I received optimal service until I made the last payment.
What did you find most impressive about them?
I actually really like the website. It has very strong bones. In fact, it only needs a few minor cosmetic changes that aren't noticeable until you're maneuvering through the site.
Are there any areas they could improve?
Communication is their biggest area for improvement. In terms of behaviors, I think their dishonesty undermined the project's success the most. Aside from ignoring my e-mails, he responded via email after he told me they couldn't receive them.
Do you have any advice for potential customers?
Future clients should be fully aware of the contract stipulations. Make sure you're receiving what they say they will deliver. My main reason for consulting a different company was for the three months of support post-launch.
Cyber Infrastructure Inc. delivered a high-quality site at a competitive rate for the industry average. When the contractual three-month support period started after receiving all payments, the level of service and responsiveness dropped considerably. The client advises them to improve communication.