Cyber Infrastructure Inc. Client Reviews

Reviews

Submit Review

Web Development

Mar 12, 2019

the project

Website Dev for Discount Shipping Company

“Everything was fine throughout the development. The problems started after I completed the payments.”

Web Development

Less than $10,000

Aug. 2018 - Jan. 2019

3.0

Quality:

4.0

Schedule:

2.0

Cost:

4.5

Willing to refer:

2.5

Less than $10,000

Aug. 2018 - Jan. 2019

Project summary:

Cyber Infrastructure Inc. developed a website for a discount shipping firm. Functions include an automated quote estimate feature based on information users input like package weight, dimensions, and destination.

1-10 Employees

Cyber Infrastructure Inc.

Owner, Mergeus Shipping

Verified

the reviewer

Owner, Mergeus Shipping

Cyber Infrastructure Inc.

Business Services

1-10 Employees

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

3.0

Quality:

4.0

Schedule:

2.0

Cost:

4.5

Willing to refer:

2.5

the review

“Everything was fine throughout the development. The problems started after I completed the payments.”

Mar 12, 2019

Feedback summary:

Cyber Infrastructure Inc. delivered a high-quality site at a competitive rate for the industry average. When the contractual three-month support period started after receiving all payments, the level of service and responsiveness dropped considerably. The client advises them to improve communication.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the president of a discount shipping firm website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Infrastructure Inc.?

I contracted Cyber Infrastructure Inc. to build our website.

SOLUTION

What was the scope of their involvement?

Our website lets users enter the dimensions and weight of a package with the zip code of where they're routing it, then generates a quote based on my actual account with a percentage of upcharge. Usually, it's about 10 percent.

From a functional perspective, the website works properly. A security issue on the site required a secure sockets layer (SSL). I don't have much of a tech background, so I looked up this solution and asked Cyber Infrastructure Inc. to fix it. but they didn't get back to me. I ended up resolving the problem myself by consulting a different company.

There are a few lingering issues with the site that need to be changed, but I don't plan to contact Cyber Infrastructure Inc. anymore. The interface is a bit off, and I'll need to work on one more implementation later down the line. We were supposed to implement integrations for FedEx, UPS, and USPS. Right before we went live, USPS changed their API, so we had to take them off the site. Once I find a workaround, I will remake that integration.

What is the team composition?

My communication issues occurred with a sales rep. The lead developer, Prachi, was very on top of our correspondence. Of the 5–6 people copied on the emails, she was usually the one who responded.

How did you come to work with Cyber Infrastructure Inc.?

I found them on Google.

How much have you invested with them?

We paid $6,000 in three installments of about $1,900 each. I made a change request that cost an extra $300, so it was about $6,300 total.

Part of the contract stated they would provide ongoing support after the site's completion for three months, but they didn't fulfill that promise.

What is the status of this engagement?

We started working together in August 2018, and our website went live in January 2019. The project started going downhill within the past 2–3 weeks, in February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I didn't have any issues with the actual process, but I was told I would receive three months of post-website development assistance. After about a month, I already feel like I'm being ignored about the issues with my website. Everything was fine throughout the development, but problems started after I completed the payments.

I tried to reach out to them for a week. They told me they couldn't receive my emails, so we had been communicating via Skype. My biggest complaint is that they immediately started calling and emailing me after I posted a review on a different site.

The sales rep emailed me after initially saying he couldn’t, then claimed he had never ignored me. The message I sent him on Skype had a read receipt with his name on it, so he’d clearly seen my emails and ignored them.

Their lack of response hasn't had any impact on our business because I interfaced with someone else who helped me resolve the problem.

How did Cyber Infrastructure Inc. perform from a project management standpoint?

During the actual development, the lead developer was really on top of the project when she was allowed to respond. We used Skype, text, voice calls, and email to communicate. We only called them on the phone when Skype was down.

I received optimal service until I made the last payment.

What did you find most impressive about them?

I actually really like the website. It has very strong bones. In fact, it only needs a few minor cosmetic changes that aren't noticeable until you're maneuvering through the site.

Are there any areas they could improve?

Communication is their biggest area for improvement. In terms of behaviors, I think their dishonesty undermined the project's success the most. Aside from ignoring my e-mails, he responded via email after he told me they couldn't receive them.

Do you have any advice for potential customers?

Future clients should be fully aware of the contract stipulations. Make sure you're receiving what they say they will deliver. My main reason for consulting a different company was for the three months of support post-launch.

3.0

Overall Score They were the most affordable team I could find within reason. The website is great; I'm only disappointed with the other aspects.

2.0 Scheduling

ON TIME / DEADLINES

In some instances, I woke up early for a conference call due to the time zone differences and no one was available.

4.5 Cost

Value / within estimates

They offer a good price.

4.0 Quality

Service & deliverables

I have no issues with the quality. The actual website and their knowledge base seem to be pretty good.

2.5 NPS

Willing to refer

The actual pricing and website were fine, we just needed to make sure we agreed to all the stipulations of the contract.

Development

Dec 13, 2018

the project

Custom Development for a Social Engagement Company

“They’re the best developers we've worked with over the past five years.”

Development

Less than $10,000

Aug. 2018 - Ongoing

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

Aug. 2018 - Ongoing

Project summary:

Cyber Infrastructure manages multiple custom software development projects. They updated the backend of an existing WordPress site and developed a PHP tool from scratch.

United Kingdom

Matthew Boyd

Director, Exceptional Individuals

Verified

the reviewer

Director, Exceptional Individuals

Matthew Boyd

Social Change

United Kingdom

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

“They’re the best developers we've worked with over the past five years.”

Dec 13, 2018

Feedback summary:

Increased efficiencies have increased both business and social impact. Delivering on time and to a high standard of quality, Cyber Infrastructure always finds developers who can fulfill any request. Openminded and engaging, they work together as part of the same team.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a small social impact employment agency in the UK that supports people with dyslexia, dyspraxia, and autism.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Infrastructure?

We wanted to take some of our offline services online in order to reach a broader audience. There’s high demand for our services and we knew that we could support more people if our tools were online.

SOLUTION

What was the scope of their involvement?

Cyber Infrastructure developed custom software for us on multiple parallel projects. One project built an assessment and reporting tool from scratch using PHP. The user takes the online assessment and receives a report outlining recommendations of the services they need to support them with their disability. They also updated the backend of our existing WordPress jobs board so that employer-posted jobs would automatically be visible on the site.

What is the team composition?

My main point of contact is our account manager. We’ve had an average of three developers working on each project.

How did you come to work with Cyber Infrastructure?

I found them via Google. We had requested quotes from vendors near our office but they weren’t what we were looking for. When I found Cyber Infrastucture, I explained the projects and they understood straightaway. That was quite impressive.

How much have you invested with them?

We’ve spent about 4,000£ (approximately $5,000 USD).

What is the status of this engagement?

We started working together in August 2018 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It used to take us a full day to produce the reports that the software can now produce in an hour. It's pretty amazing. We've gone from supporting three people a month to about 12 people a month using that tool. It's made things so much faster which creates more business and more social impact.

How did Cyber Infrastructure perform from a project management standpoint?

We communicate via Skype and email. I’ve met them in-person, including their director, and worked from their office for a few days as well. They were very welcoming and handled everything well.

What did you find most impressive about them?

They’re very time conscious. They always deliver things on time and to a very high standard of quality. They haven't said no to any of our requests. They've always been open to finding us a developer that could do what we needed. They're committed: they've worked on weekends for us. It’s been a fantastic experience. They’re the best developers we've worked with over the past five years.

Are there any areas they could improve?

I can’t think of anything. They’ve been fantastic and it's been a really good experience for us.

Do you have any advice for potential customers?

Be really clear on your specifications. If you don't agree with the quote or proposals they’ve sent, go back to them. I have challenged them on things and found that they're very open to hearing our ideas. They don't believe that they have all the answers. Consider them as part of your team and that they’re working with you, not just for you. That’s how we’ve gotten the best out of them.

I would also say visit them if you get the opportunity. That's made a massive difference for us.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Dec 12, 2018

the project

Web Tool Development for Business Publisher

"The team balanced patience with prompt delivery of high-quality products."

Web Development

Less than $10,000

Sept. - Oct. 2018

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

Sept. - Oct. 2018

Project summary:

Cyber Infrastructure Inc. designed and built a web dashboard to display data analytics in real time. The tool showed site traffic, newsletter open rates and send times, and subscription alerts on one screen.

11-50 Employees

London, United Kingdom

Editorial Director, B2B Publisher

Verified

the reviewer

Editorial Director, B2B Publisher

11-50 Employees

London, United Kingdom

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The team balanced patience with prompt delivery of high-quality products."

Dec 12, 2018

Feedback summary:

The dashboard provided valuable insights into traffic and subscription goals. Cyber Infrastructure Inc. met all requirements and completed work with little need for oversight. The highly skilled team worked with professionalism and promptness from start to finish.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the editorial director of a B2B publishing house. We publish business media online and in print.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We engaged Cyber Infrastructure Inc. to develop a tool to display data analytics and statistics in real time.

What were your goals for this project?

We wanted an attractive design that provided information at a glance.

SOLUTION

How did you select this vendor?

We found Cyber Infrastructure Inc.’s listing on WPMU DEV and hired them for other projects first. They performed quality work, so we chose them to complete this project.

Describe the project and the services they provided in detail.

Cyber Infrastructure Inc. designed and developed the dashboard. It displayed information on a single screen. Key figures include our website’s performance and traffic, our newsletters’ open rates and send times, and alerts for paid subscriptions.

What was the team composition?

We worked with one developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The tool met all requirements. Our team has found that it provides valuable information and focus on our growth goals in traffic and subscriptions.

How was project management arranged and how effective was it?

The project ran smoothly from start to finish. The team worked non-stop until the project was complete. They made minor tweaks and fixes at no extra charge, which we appreciated.

What did you find most impressive about this company?

The team balanced patience with prompt delivery of high-quality products. They also demonstrated top-notch design skills.

Are there any areas for improvement?

No, we’re highly satisfied with their work.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

They worked diligently from start to finish.

5.0 Cost

Value / within estimates

They charged reasonable prices and left room for negotiation.

5.0 Quality

Service & deliverables

The final product worked extremely well and met all of our needs.

5.0 NPS

Willing to refer

Web Development

Dec 11, 2018

the project

Design, Dev, and Optimization for Construction Platform

“In a short period of time, Cyber Infrastructure Inc. made my ideas a reality.”

Web Development

Less than $10,000

Sept. 2018 - Nov. 2018

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

Sept. 2018 - Nov. 2018

Project summary:

Cyber Infrastructure Inc. provided expert resources to execute an end-to-end digital platform build. Designated resources worked on the development, optimization, and design respectively.

1-10 Employees

Lebanon

Founder, Real Estate Company

Verified

the reviewer

Founder, Real Estate Company

Real Estate

1-10 Employees

Lebanon

Online Review

The client submitted this review online.

Verified

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

“In a short period of time, Cyber Infrastructure Inc. made my ideas a reality.”

Dec 11, 2018

Feedback summary:

Cyber Infrastructure Inc. produced high caliber deliverables and a quality of work that exceeded the client’s initial expectations. The team maintained an impressively rapid pace to deliver results quickly. Every resource who contributed was remarkably skilled and well-informed.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company’s platform lists construction and industrial products and properties for online buyers to purchase. I’m the founder and main partner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

Our business hired Cyber Infrastructure Inc. to develop new WooCommerce functionalities and to help me finish the project we had in progress. We’ve been working on it for over two years now.

What were your goals for this project?

Our intended outcome was to create an all-in-one platform for vendors worldwide to use.

SOLUTION

How did you select this vendor?

We chose Cyber Infrastructure Inc. based on my online research and analysis of available options.

Describe the project and the services they provided in detail.

Cyber Infrastructure Inc. helped me with the necessary design, development and optimization components to build my online platform.

What was the team composition?

For each task, Cyber Infrastructure Inc. assigned a professional candidate to take full responsibility for the work it entailed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

In a short period of time, Cyber Infrastructure Inc. made my ideas a reality. They demonstrated that nothing is impossible.

How was project management arranged and how effective was it?

We communicated and planned through an easy-to-use online project management system that included email notifications.

What did you find most impressive about this company?

The team had an even higher level of capability than we expected. Every person Cyber Infrastructure Inc. assigned to work on our project was highly knowledgeable.

Are there any areas for improvement?

No. Cyber Infrastructure Inc. is perfect the way they are.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Nov 27, 2018

the project

Dev and Maintenance Support for SaaS Platform

“The developers they have on staff are highly knowledgeable and work very hard.”

Development

Confidential

Oct. 2012 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

Confidential

Oct. 2012 - Ongoing

Project summary:

Cyber Infrastructure Inc. provides development support to a SaaS firm. The team develops new features and functionalities to incorporate within the platform along with ongoing maintenance services.

11-50 Employees

Bristol, UK

Nicholas Martin

Director, Market Dojo

Verified

the reviewer

Director, Market Dojo

Nicholas Martin

Information Technology

11-50 Employees

Bristol, UK

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

the review

“The developers they have on staff are highly knowledgeable and work very hard.”

Nov 27, 2018

Feedback summary:

Cyber Infrastructure Inc. is accommodating and diligent. Their team features remarkably skilled resources. Client satisfaction is clearly demonstrated by the lengthy, ongoing partnership. They even provide ancillary project management support on an ad-hoc basis to further assist the internal team.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Market Dojo is a SaaS company that offers affordable on-demand and enterprise-level strategic sourcing tools. We help procurement professionals from around the world collect information from and negotiate with suppliers online. As our business rapidly expands, we’re working to establish our market presence

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed assistance with developing our SaaS product.

What were your goals for this project?

We tasked Cyber Infrastructure Inc. with maintaining our platform and developing new features.

SOLUTION

How did you select this vendor?

Our company had worked with many outsourced teams previously. We selected Cyber Infrastructure Inc. based on their combination of flexibility, skills, and competitive pricing.

Can you go into detail about the services they provided and the scope of the project?

Cyber Infrastructure Inc. built out additional features to add to our SaaS platform. They also provide ongoing maintenance.

What was the team composition?

The team from Cyber Infrastructure Inc. includes developers and QA testers. We also receive support from an account manager and a technical lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are really pleased with the work that Cyber Infrastructure Inc. has performed for our company. Our degree of satisfaction is reflected in the length of our working relationship.

How was project management arranged and how effective was it?

Our in-house resources handle project management. Cyber Infrastructure Inc. helps out whenever necessary.

What did you find most impressive about this company?

The quality of people from Cyber Infrastructure Inc. impresses me the most. The developers they have on staff are highly knowledgeable and work very hard. Similarly, their account management team puts in every effort they can to ensure things run smoothly.

Are there any areas where they can improve?

Nothing comes to mind.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Nov 05, 2018

the project

Android Mobile App Dev to Match iOS Build

“They were available all the time, regardless of the significant time zone difference.”

Mobile App Development

Less than $10,000

Sept. 2018 - Nov. 2018

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

Sept. 2018 - Nov. 2018

Project summary:

Cyber Infrastructure Inc. developed an Android version of an iOS mobile app. The used screenshots as a basis for the design and programmed the product to match the original iOS code.

1-10 Employees

Boston, Massachusetts

Nicholas O'Hara

Co-Founder & CEO, Canary App, Inc

Verified

the reviewer

Co-Founder & CEO, Canary App, Inc

Nicholas O'Hara

Arts, Entertainment, & Music

1-10 Employees

Boston, Massachusetts

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They were available all the time, regardless of the significant time zone difference.”

Nov 05, 2018

Feedback summary:

Cyber Infrastructure Inc. delivered a finished Android app that is a nearly identical match to the preexisting iOS version. The team listened attentively to the client’s vision and cultivated a keen understanding of their needs. They excelled at communication and managed the project seamlessly.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the co-founder and CEO of our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We hired Cyber Infrastructure Inc. to develop an exact version of our iOS app for Android.

What were your goals for this project?

We wanted to have a perfect replica of our iOS app on the Android platform.

SOLUTION

How did you select this vendor?

I interviewed Cyber Infrastructure Inc. and looked at previous projects they had worked on. They seemed knowledgeable, so I decided to move forward with their team. My initial impression proved right.

Describe the project in detail.

I gave Cyber Infrastructure Inc. my existing iOS code and screenshots of the finished app. I explained some of the business logic and gave them access to our databases. From there, they asked me a series of questions before diving into the development phase.

What was the team composition?

The team included a project manager and a few developers. They reached out whenever they had questions and gave frequent demos.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new Android version of our app looks really great. The design is so similar to our iOS app that it’s nearly indistinguishable. It functions very well. The team fixed any bugs we experienced without much of a problem.

How effective was the workflow between your team and theirs?

The workflow between our two teams was very effective. Communicating with Cyber Infrastructure Inc was easy. We talked via Skype most days. They were available all the time, regardless of the significant time zone difference.

What did you find most impressive about this company?

I was the most impressed with Cyber Infrastructure Inc.’s ability to listen carefully and understand my needs. They took all the necessary steps to deliver a solid product.

Are there any areas for improvement?

No, not really. I'm a software engineer, so I knew exactly what I wanted. Since I was able to speak their language, we barely had any miscommunications.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Oct 26, 2018

the project

Feature Dev for IT Services Company

"I definitely know that I can outsource development work to this company."

Development

Less than $10,000

Oct. 2018

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

Oct. 2018

Project summary:

Cyber Infrastructure Inc. assigned a specialist to develop special features for an e-shop using PHP.

1-10 Employees

France

Fabien Hislaire

CEO, FH Consulting

Verified

the reviewer

CEO, FH Consulting

Fabien Hislaire

Information Technology and Services

1-10 Employees

France

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"I definitely know that I can outsource development work to this company."

Oct 26, 2018

Feedback summary:

Their efficient process guarantees a quick delivery. Cyber Infrastructure also stands out with their wide array of development skills.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of an IT company that provides services such as e-shop development, stock management, marketing automation, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

I needed special features developed for my solution.

SOLUTION

How did you select this vendor?

I found them through their forum.

Can you go into detail about the services they provided and the scope of the project?

They developed specific features for me using PHP.

What was the team composition?

They only assigned one person to my project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I definitely know that I can outsource development work to this company.

How was project management arranged and how effective was it?

They were very effective in this regard, providing a fast delivery.

What did you find most impressive about this company?

Cyber Infrastructure has many development skills and is also quick to answer and deliver.

Are there any areas where they can improve?

Not to my knowledge.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

Oct 19, 2018

the project

Software Development for IT Company

“They’re a well-rounded company, and we really appreciate their work.”

Custom Software Development

$10,000 to $49,999

Aug. 2018 - Ongoing

4.5

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Aug. 2018 - Ongoing

Project summary:

Using PHP and .NET technology, Cyber Infrastructure Inc. developed an in-house training database. Now, they're integrating the program with an outside database.

1-10 Employees

Exeter, Uk

Rob Jones

Owner, ICON IT

Verified

the reviewer

Owner, ICON IT

Rob Jones

1-10 Employees

Exeter, Uk

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They’re a well-rounded company, and we really appreciate their work.”

Oct 19, 2018

Feedback summary:

Cyber Infrastructure Inc. consistently delivers high-quality products with a timely and cost-effective work ethic. The team’s skill and dedication are the core of the relationship. They’re an ideal partner in terms of communication and organization.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Icon IT. I provide IT services for the southwestern region of England. I primarily work with small businesses, helping them develop in-house computer systems for both Windows and Mac devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed a vendor with experience using PHP and .NET technologies to assist with app development.

What were your goals for this project?

We wanted to satisfy our clients with high-quality programs.

SOLUTION

How did you select this vendor?

I searched the internet for overseas PHP developers.

Can you go into detail about the services they provided and the scope of the project?

Using the required technologies, Cyber Infrastructure Inc. developed an in-house training database of one of my clients. They’re currently integrating this with another database with a different core platform.

What was the team composition?

They scale their team to accommodate our workload. Their stream of available technicians is never-ending.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The Cyber Infrastructure Inc. completes every task we give them in a timely and cost-effective manner. They ease the burden of our workload. We can fully trust them to deliver in terms of quality and performance—just like an ideal employee. We know we’re one of their smaller concerns, but they always make us feel important.

How was project management arranged and how effective was it?

Our account manager is great. He selects the best employees to work on our projects. We mainly communicate via an online chat tool.

What did you find most impressive about this company?

We can depend on them. Generally, I find it difficult to employ people, so the strength of our relationship speaks to the quality of their services. They know how to keep us happy.

Are there any areas where they can improve?

I can’t think of any real improvements. They’re a well-rounded company, and we really appreciate their work.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

Oct 17, 2018

the project

Web Development for Tutoring Company

“They never told me that they couldn’t do something, they’d simply find a way to do it.”

Custom Software Development

$50,000 to $199,999

June 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

June 2015 - Ongoing

Project summary:

Cyber Infrastructure Inc. designed and developed the front- and backend for an online tutoring platform. They included payment and streaming features for videos and a scheduling system for in-person sessions.

51-200 Employees

Boca Raton, Florida

Neil Parsont

CEO, Owl Tutoring

Verified

the reviewer

CEO, Owl Tutoring

Neil Parsont

51-200 Employees

Boca Raton, Florida

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They never told me that they couldn’t do something, they’d simply find a way to do it.”

Oct 17, 2018

Feedback summary:

The platform generated significant revenue through video sales last year. Cyber Infrastructure Inc. was highly communicative and always available, providing regular progress updates. Their dedicated team was skilled and determined, showing a strong commitment to quality throughout the project.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Owl Tutoring. We provide educational video tutorials and private tutoring for students at Florida Atlantic University.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed to build a website that reflected our brand and supported our services.

What were your goals for this project?

We wanted a strong and scalable video platform for our users.

SOLUTION

How did you select this vendor?

I interviewed representatives from numerous digital agencies and browsed their work portfolios. Cyber Infrastructure Inc. offered the most comprehensive team, which gave me confidence in their ability to get the job done.

Can you go into detail about the services they provided and the scope of the project?

Their team was responsible for the full design and development of our platform, including both the front- and backend systems. They prioritized easy maintenance so that I can update and edit the pricing and content variables on my own, but they still provide support.

The web platform is the linchpin of our services. Users can purchase and stream our tutoring videos or schedule an in-person session. Cyber Infrastructure Inc. implemented a seamless scheduling system to manage all of our students’ appointments. The site also showcases several testimonials and promotes our ancillary services like resume writing workshops.

What was the team composition?

I have a direct point of contact, but a combination of designers, developers, QA specialists, and managers have also worked on the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We sold $90,000 worth of videos through the platform last year. I hadn’t offered this service in the past, so these results were highly rewarding.

How was project management arranged and how effective was it?

They used a software to track the project and provided me with daily updates. If I needed more information, I was free to reach out directly to the specialists. The team shared all of their design mockups and test results, and they also allowed me to test the site’s functionality before its launch. It was a very effective collaboration.

What did you find most impressive about this company?

I really appreciate the depth of their staff. There was always a qualified resource assigned to each task, no matter the code language or complexity. They never told me that they couldn’t do something, they’d simply find a way to do it. If a certain task was going to take longer than expected, they didn’t charge any additional fees. Overall, they were very respectful and extremely responsive.

Are there any areas where they can improve?

No, they’re awesome.

5.0

Overall Score I can only thank them—they’re awesome.

5.0 Scheduling

ON TIME / DEADLINES

They were always available for meetings and discussions.

5.0 Cost

Value / within estimates

They’re cost-effective and transparent when setting quotes and fees.

5.0 Quality

Service & deliverables

I’ve worked with dozens of other agencies and no one compares to them.

5.0 NPS

Willing to refer

I’ve referred them a few times already.

Web Development

Oct 17, 2018

the project

Website and Booking Engine Development for Resort

“I was most impressed by Cyber Infrastructure, Inc.’s dedication.”

Web Development

$10,000 to $49,999

Nov. 2016 - Feb. 2017

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Nov. 2016 - Feb. 2017

Project summary:

Cyber Infrastructure, Inc. contributed full stack development support for the frontend and backend of a resort’s website. They made improvements to the platform to increase online conversion rates.

501-1,000 Employees

HIlton Head Island, USA

Josh Szatmari

Director of E-commerce, Sea Pines Resort

Verified

the reviewer

Director of E-commerce, Sea Pines Resort

Josh Szatmari

Hospitality & Leisure

501-1,000 Employees

HIlton Head Island, USA

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“I was most impressed by Cyber Infrastructure, Inc.’s dedication.”

Oct 17, 2018

Feedback summary:

Since Cyber Infrastructure, Inc. implemented web development updates and enhancements to the website, the resort has experienced a 20% increase in conversion rates compared to the site’s previous iteration. The team maintained a smooth workflow and showed a commitment to results.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is a five-thousand-acre ocean-oriented resort in the US. My position is the director of e-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We hired Cyber Infrastructure, Inc. for web development services.

What were your goals for this project?

Our primary goal was to increase our site’s online conversion rate.

SOLUTION

How did you select this vendor?

A different company recommended Cyber Infrastructure, Inc. to us.

Can you go into detail about the services they provided and the scope of the project?

Cyber Infrastructure, Inc. provided support with both backend and frontend programming for our website. They also developed a booking engine for guests to reserve rooms at our resort.

What was the team composition?

We worked with three developers from Cyber Infrastructure, Inc.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Cyber Infrastructure, Inc. helped us increase our conversion rate by 20%.

How was project management arranged and how effective was it?

Cyber Infrastructure, Inc. handled project management very effectively.

What did you find most impressive about this company?

I was most impressed by Cyber Infrastructure, Inc.’s dedication.

Are there any areas where they can improve?

No; everything went well.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Contact

Think Big. We make IT possible!

headquarters

other locations

Focus

Portfolio

SOLUTION FOR EFFICIENT AND ORGANIZED NEWS MANAGEMENT

LATEST NEWS IN A WIDE ARRAY OF CATEGORIES

VOICE MESSAGING SOLUTION FOR COMMUNICATION

E-SIGNATURE SOLUTION FOR SMOOTHER BUSINESS PROCESSES

LEADING PARCEL DELIVERY COMPANY

E-COMMERCE APPLICATION FOR EXCLUSIVE RANGE OF CAMERAS

AN AUTOMOBILE PORTAL CATERING TO DIFFERENT STAKEHOLDERS

UNIQUE MOBILE APPLICATION WITH MULTIPLE FUNCTIONALITIES

HUGE RANGE OF ONLINE CASINO GAME

ONLINE DIAGNOSING PLATFORM AND HEALTH RECORDS MANAGEMENT

WEALTH OF INFORMATION ABOUT MIDDLE EASTERN FINANCIAL MARKET

EASY TRAVEL PLANNING WITH COMPLETE ONLINE BOOKING SOLUTIONS

PREPARING PEOPLE FOR A SUCCESSFUL CAREER

RENOWNED TRAVEL PORTAL WITH COMPREHENSIVE TRAVEL BOOKINGS

Reviews

Reviews

the project

the reviewer

the review

Mar 12, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Dec 13, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Dec 12, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Dec 11, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Nov 27, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Nov 05, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Oct 26, 2018