Cyber Infrastructure Inc.

Introduce your business and what you do there.

I'm the president of a discount shipping firm website. 

What challenge were you trying to address with Cyber Infrastructure Inc.?

I contracted Cyber Infrastructure Inc. to build our website. 

What was the scope of their involvement?

Our website lets users enter the dimensions and weight of a package with the zip code of where they're routing it, then generates a quote based on my actual account with a percentage of upcharge. Usually, it's about 10 percent. 

From a functional perspective, the website works properly. A security issue on the site required a secure sockets layer (SSL). I don't have much of a tech background, so I looked up this solution and asked Cyber Infrastructure Inc. to fix it. but they didn't get back to me. I ended up resolving the problem myself by consulting a different company. 

There are a few lingering issues with the site that need to be changed, but I don't plan to contact Cyber Infrastructure Inc. anymore. The interface is a bit off, and I'll need to work on one more implementation later down the line. We were supposed to implement integrations for FedEx, UPS, and USPS. Right before we went live, USPS changed their API, so we had to take them off the site. Once I find a workaround, I will remake that integration. 

What is the team composition? 

My communication issues occurred with a sales rep.  The lead developer, Prachi, was very on top of our correspondence. Of the 5–6 people copied on the emails, she was usually the one who responded. 

How did you come to work with Cyber Infrastructure Inc.?

I found them on Google. 

How much have you invested with them?

We paid $6,000 in three installments of about $1,900 each. I made a change request that cost an extra $300, so it was about $6,300 total. 

Part of the contract stated they would provide ongoing support after the site's completion for three months, but they didn't fulfill that promise. 

What is the status of this engagement?

We started working together in August 2018, and our website went live in January 2019. The project started going downhill within the past 2–3 weeks, in February 2019. 

What evidence can you share that demonstrates the impact of the engagement?

I didn't have any issues with the actual process, but I was told I would receive three months of post-website development assistance. After about a month, I already feel like I'm being ignored about the issues with my website. Everything was fine throughout the development, but problems started after I completed the payments. 

I tried to reach out to them for a week. They told me they couldn't receive my emails, so we had been communicating via Skype. My biggest complaint is that they immediately started calling and emailing me after I posted a review on a different site. 

The sales rep emailed me after initially saying he couldn’t, then claimed he had never ignored me. The message I sent him on Skype had a read receipt with his name on it, so he’d clearly seen my emails and ignored them.

Their lack of response hasn't had any impact on our business because I interfaced with someone else who helped me resolve the problem. 

How did Cyber Infrastructure Inc. perform from a project management standpoint?

During the actual development, the lead developer was really on top of the project when she was allowed to respond. We used Skype, text, voice calls, and email to communicate. We only called them on the phone when Skype was down. 

I received optimal service until I made the last payment. 

What did you find most impressive about them?

I actually really like the website. It has very strong bones. In fact, it only needs a few minor cosmetic changes that aren't noticeable until you're maneuvering through the site. 

Are there any areas they could improve?

Communication is their biggest area for improvement. In terms of behaviors, I think their dishonesty undermined the project's success the most. Aside from ignoring my e-mails, he responded via email after he told me they couldn't receive them.

Do you have any advice for potential customers?

Future clients should be fully aware of the contract stipulations. Make sure you're receiving what they say they will deliver. My main reason for consulting a different company was for the three months of support post-launch. 

Introduce your business and what you do there.

I’m the director of a small social impact employment agency in the UK that supports people with dyslexia, dyspraxia, and autism.

What challenge were you trying to address with Cyber Infrastructure?

We wanted to take some of our offline services online in order to reach a broader audience. There’s high demand for our services and we knew that we could support more people if our tools were online.

What was the scope of their involvement?

Cyber Infrastructure developed custom software for us on multiple parallel projects. One project built an assessment and reporting tool from scratch using PHP. The user takes the online assessment and receives a report outlining recommendations of the services they need to support them with their disability. They also updated the backend of our existing WordPress jobs board so that employer-posted jobs would automatically be visible on the site.

What is the team composition?

My main point of contact is our account manager. We’ve had an average of three developers working on each project.

How did you come to work with Cyber Infrastructure?

I found them via Google. We had requested quotes from vendors near our office but they weren’t what we were looking for. When I found Cyber Infrastucture, I explained the projects and they understood straightaway. That was quite impressive.

How much have you invested with them?

We’ve spent about 4,000£ (approximately $5,000 USD).

What is the status of this engagement?

We started working together in August 2018 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

It used to take us a full day to produce the reports that the software can now produce in an hour. It's pretty amazing. We've gone from supporting three people a month to about 12 people a month using that tool. It's made things so much faster which creates more business and more social impact.

How did Cyber Infrastructure perform from a project management standpoint?

We communicate via Skype and email. I’ve met them in-person, including their director, and worked from their office for a few days as well. They were very welcoming and handled everything well.

What did you find most impressive about them?

They’re very time conscious. They always deliver things on time and to a very high standard of quality. They haven't said no to any of our requests. They've always been open to finding us a developer that could do what we needed. They're committed: they've worked on weekends for us. It’s been a fantastic experience. They’re the best developers we've worked with over the past five years.

Are there any areas they could improve?

I can’t think of anything. They’ve been fantastic and it's been a really good experience for us.

Do you have any advice for potential customers?

Be really clear on your specifications. If you don't agree with the quote or proposals they’ve sent, go back to them. I have challenged them on things and found that they're very open to hearing our ideas. They don't believe that they have all the answers. Consider them as part of your team and that they’re working with you, not just for you. That’s how we’ve gotten the best out of them.

I would also say visit them if you get the opportunity. That's made a massive difference for us.

Please describe your company and your position there.

I am the editorial director of a B2B publishing house. We publish business media online and in print.

For what projects/services did your company hire Cyber Infrastructure Inc.?

We engaged Cyber Infrastructure Inc. to develop a tool to display data analytics and statistics in real time.

What were your goals for this project?

We wanted an attractive design that provided information at a glance.

How did you select this vendor?

We found Cyber Infrastructure Inc.’s listing on WPMU DEV and hired them for other projects first. They performed quality work, so we chose them to complete this project.

Describe the project and the services they provided in detail.

Cyber Infrastructure Inc. designed and developed the dashboard. It displayed information on a single screen. Key figures include our website’s performance and traffic, our newsletters’ open rates and send times, and alerts for paid subscriptions.

What was the team composition?

We worked with one developer.

Can you share any information that demonstrates the impact that this project has had on your business?

The tool met all requirements. Our team has found that it provides valuable information and focus on our growth goals in traffic and subscriptions.

How was project management arranged and how effective was it?

The project ran smoothly from start to finish. The team worked non-stop until the project was complete. They made minor tweaks and fixes at no extra charge, which we appreciated.

What did you find most impressive about this company?

The team balanced patience with prompt delivery of high-quality products. They also demonstrated top-notch design skills.

Are there any areas for improvement?

No, we’re highly satisfied with their work.

Please describe your company and your position there.

Our company’s platform lists construction and industrial products and properties for online buyers to purchase. I’m the founder and main partner. 

For what projects/services did your company hire Cyber Infrastructure Inc.?

Our business hired Cyber Infrastructure Inc. to develop new WooCommerce functionalities and to help me finish the project we had in progress. We’ve been working on it for over two years now.

What were your goals for this project?

Our intended outcome was to create an all-in-one platform for vendors worldwide to use.

How did you select this vendor?

We chose Cyber Infrastructure Inc. based on my online research and analysis of available options.

Describe the project and the services they provided in detail.

Cyber Infrastructure Inc. helped me with the necessary design, development and optimization components to build my online platform.

What was the team composition?

For each task, Cyber Infrastructure Inc. assigned a professional candidate to take full responsibility for the work it entailed.

Can you share any information that demonstrates the impact that this project has had on your business?

In a short period of time, Cyber Infrastructure Inc. made my ideas a reality. They demonstrated that nothing is impossible.

How was project management arranged and how effective was it?

We communicated and planned through an easy-to-use online project management system that included email notifications.

What did you find most impressive about this company?

The team had an even higher level of capability than we expected. Every person Cyber Infrastructure Inc. assigned to work on our project was highly knowledgeable.

Are there any areas for improvement?

No. Cyber Infrastructure Inc. is perfect the way they are.

Please describe your company and your position there.

Market Dojo is a SaaS company that offers affordable on-demand and enterprise-level strategic sourcing tools. We help procurement professionals from around the world collect information from and negotiate with suppliers online. As our business rapidly expands, we’re working to establish our market presence 

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed assistance with developing our SaaS product.

What were your goals for this project?

We tasked Cyber Infrastructure Inc. with maintaining our platform and developing new features.

How did you select this vendor?

Our company had worked with many outsourced teams previously. We selected Cyber Infrastructure Inc. based on their combination of flexibility, skills, and competitive pricing.

Can you go into detail about the services they provided and the scope of the project?

Cyber Infrastructure Inc. built out additional features to add to our SaaS platform. They also provide ongoing maintenance.

What was the team composition?

The team from Cyber Infrastructure Inc. includes developers and QA testers. We also receive support from an account manager and a technical lead.

Can you share any information that demonstrates the impact that this project has had on your business?

We are really pleased with the work that Cyber Infrastructure Inc. has performed for our company. Our degree of satisfaction is reflected in the length of our working relationship.

How was project management arranged and how effective was it?

Our in-house resources handle project management. Cyber Infrastructure Inc. helps out whenever necessary.

What did you find most impressive about this company?

The quality of people from Cyber Infrastructure Inc. impresses me the most. The developers they have on staff are highly knowledgeable and work very hard. Similarly, their account management team puts in every effort they can to ensure things run smoothly.

Are there any areas where they can improve?

Nothing comes to mind.

Please describe your company and your position there.

I am the co-founder and CEO of our company.

For what projects/services did your company hire Cyber Infrastructure Inc.?

We hired Cyber Infrastructure Inc. to develop an exact version of our iOS app for Android.

What were your goals for this project?

We wanted to have a perfect replica of our iOS app on the Android platform.

How did you select this vendor?

I interviewed Cyber Infrastructure Inc. and looked at previous projects they had worked on. They seemed knowledgeable, so I decided to move forward with their team. My initial impression proved right.

Describe the project in detail.

I gave Cyber Infrastructure Inc. my existing iOS code and screenshots of the finished app. I explained some of the business logic and gave them access to our databases. From there, they asked me a series of questions before diving into the development phase. 

What was the team composition?

The team included a project manager and a few developers. They reached out whenever they had questions and gave frequent demos.

Can you share any outcomes from the project that demonstrate progress or success?

The new Android version of our app looks really great. The design is so similar to our iOS app that it’s nearly indistinguishable. It functions very well. The team fixed any bugs we experienced without much of a problem.

How effective was the workflow between your team and theirs?

The workflow between our two teams was very effective. Communicating with Cyber Infrastructure Inc was easy. We talked via Skype most days. They were available all the time, regardless of the significant time zone difference.

What did you find most impressive about this company?

I was the most impressed with Cyber Infrastructure Inc.’s ability to listen carefully and understand my needs. They took all the necessary steps to deliver a solid product.

Are there any areas for improvement?

No, not really. I'm a software engineer, so I knew exactly what I wanted. Since I was able to speak their language, we barely had any miscommunications.

Please describe your company and your position there.

I'm the CEO of an IT company that provides services such as e-shop development, stock management, marketing automation, and more.

For what projects/services did your company hire Cyber Infrastructure Inc.?

I needed special features developed for my solution.

How did you select this vendor?

I found them through their forum.

Can you go into detail about the services they provided and the scope of the project?

They developed specific features for me using PHP. 

What was the team composition?

They only assigned one person to my project.

Can you share any information that demonstrates the impact that this project has had on your business?

I definitely know that I can outsource development work to this company.

How was project management arranged and how effective was it?

They were very effective in this regard, providing a fast delivery.

What did you find most impressive about this company?

Cyber Infrastructure has many development skills and is also quick to answer and deliver.

Are there any areas where they can improve?

Not to my knowledge.

Please describe your company and your position there.

I’m the owner of Icon IT. I provide IT services for the southwestern region of England. I primarily work with small businesses, helping them develop in-house computer systems for both Windows and Mac devices.

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed a vendor with experience using PHP and .NET technologies to assist with app development.

What were your goals for this project?

We wanted to satisfy our clients with high-quality programs.

How did you select this vendor?

I searched the internet for overseas PHP developers.

Can you go into detail about the services they provided and the scope of the project?

Using the required technologies, Cyber Infrastructure Inc. developed an in-house training database of one of my clients. They’re currently integrating this with another database with a different core platform.

What was the team composition?

They scale their team to accommodate our workload. Their stream of available technicians is never-ending.

Can you share any information that demonstrates the impact that this project has had on your business?

The Cyber Infrastructure Inc. completes every task we give them in a timely and cost-effective manner. They ease the burden of our workload. We can fully trust them to deliver in terms of quality and performance—just like an ideal employee. We know we’re one of their smaller concerns, but they always make us feel important.

How was project management arranged and how effective was it?

Our account manager is great. He selects the best employees to work on our projects. We mainly communicate via an online chat tool.

What did you find most impressive about this company?

We can depend on them. Generally, I find it difficult to employ people, so the strength of our relationship speaks to the quality of their services. They know how to keep us happy.

Are there any areas where they can improve?

I can’t think of any real improvements. They’re a well-rounded company, and we really appreciate their work.

Please describe your company and your position there.

I’m the CEO of Owl Tutoring. We provide educational video tutorials and private tutoring for students at Florida Atlantic University.

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed to build a website that reflected our brand and supported our services.

What were your goals for this project?

We wanted a strong and scalable video platform for our users.

How did you select this vendor?

I interviewed representatives from numerous digital agencies and browsed their work portfolios. Cyber Infrastructure Inc. offered the most comprehensive team, which gave me confidence in their ability to get the job done.

Can you go into detail about the services they provided and the scope of the project?

Their team was responsible for the full design and development of our platform, including both the front- and backend systems. They prioritized easy maintenance so that I can update and edit the pricing and content variables on my own, but they still provide support.

The web platform is the linchpin of our services. Users can purchase and stream our tutoring videos or schedule an in-person session. Cyber Infrastructure Inc. implemented a seamless scheduling system to manage all of our students’ appointments. The site also showcases several testimonials and promotes our ancillary services like resume writing workshops.

What was the team composition?

I have a direct point of contact, but a combination of designers, developers, QA specialists, and managers have also worked on the project.

Can you share any information that demonstrates the impact that this project has had on your business?

We sold $90,000 worth of videos through the platform last year. I hadn’t offered this service in the past, so these results were highly rewarding.

How was project management arranged and how effective was it?

They used a software to track the project and provided me with daily updates. If I needed more information, I was free to reach out directly to the specialists. The team shared all of their design mockups and test results, and they also allowed me to test the site’s functionality before its launch. It was a very effective collaboration.

What did you find most impressive about this company?

I really appreciate the depth of their staff. There was always a qualified resource assigned to each task, no matter the code language or complexity. They never told me that they couldn’t do something, they’d simply find a way to do it. If a certain task was going to take longer than expected, they didn’t charge any additional fees. Overall, they were very respectful and extremely responsive.

Are there any areas where they can improve?

No, they’re awesome.

Please describe your company and your position there.

Our company is a five-thousand-acre ocean-oriented resort in the US. My position is the director of e-commerce.

For what projects/services did your company hire Cyber Infrastructure Inc.?

We hired Cyber Infrastructure, Inc. for web development services.

What were your goals for this project?

Our primary goal was to increase our site’s online conversion rate.

How did you select this vendor?

A different company recommended Cyber Infrastructure, Inc. to us.

Can you go into detail about the services they provided and the scope of the project?

Cyber Infrastructure, Inc. provided support with both backend and frontend programming for our website. They also developed a booking engine for guests to reserve rooms at our resort.

What was the team composition?

We worked with three developers from Cyber Infrastructure, Inc.

Can you share any information that demonstrates the impact that this project has had on your business?

Cyber Infrastructure, Inc. helped us increase our conversion rate by 20%.

How was project management arranged and how effective was it?

Cyber Infrastructure, Inc. handled project management very effectively.

What did you find most impressive about this company?

I was most impressed by Cyber Infrastructure, Inc.’s dedication.

Are there any areas where they can improve?

No; everything went well.