We make IT possible!

Our services are designed to take your business to the next level, reducing the gap between you and the heights of success you wish to achieve.

Empowered by 12+ years of experience in the field of IT, CIS has the right expertise to help you with all your technology needs. We have consistently delivered optimal solutions for our wide-ranging global client base. Leverage our rich experience for your unique IT requirements.

CIS has established itself as a leading name in providing exceptional technology solutions and services that always adhere to globally recognized standards and latest technology trends. Through our offerings, we help organizations attain their business objectives thus driving them to success.

Highly optimized solutions and services across wide range of industry domains. Some of our key services include application development, open source development, mobile application development, business intelligence and analytics, business process management, cloud infrastructure implementation, front-end design and digital marketing.

 
$5,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2003
Show all +
San Francisco, CA
headquarters
  • 2880 Zanker Road, #203
    San Francisco, CA 95134
    United States
other locations

Portfolio

Key clients: 

British Telecome

Bell Canada

Mannatech

SOLUTION FOR EFFICIENT AND ORGANIZED NEWS MANAGEMENT

The client provides effective yet simple web portal to create, store, manage and  publish online news. This portal can be used by individual journalists for their  independent use or it can be used by entire editorial offices of newspapers, online  news portals and television and broadcasting services

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LATEST NEWS IN A WIDE ARRAY OF CATEGORIES

This renowned client from media and entertainment industry has a website which shows news in different categories. There are more than 35 categories (feeds) of news on the website. Each category contains more than 300 news items. There are currently more than 2000 news items available on the website.

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VOICE MESSAGING SOLUTION FOR COMMUNICATION

This is a SaaS based application that allows an organization’s users of same network to communicate with each other through voice messages.

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E-SIGNATURE SOLUTION FOR SMOOTHER BUSINESS PROCESSES

Esignly is a product of  Cyber Infrastructure (P) Limited . Esignly offers the most  complete solution for preparing, signing, sending, and managing documents online

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LEADING PARCEL DELIVERY COMPANY

This client is a leading parcel delivery expert with coverage area extending across  Australia. Client offers both international and domestic parcel delivery services.

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E-COMMERCE APPLICATION FOR EXCLUSIVE RANGE OF CAMERAS

This is an e-commerce application that provides high-quality action and dashboard cameras at competitive prices. The cameras and accessories are sourced from a network of over 500 manufacturers. The application has an extensive collection of merchandise to offer customer with camera for any occasion. The client is based in UK and all products are shipped from the UK to the customer. Almost all products can be shipped to anywhere within the European Union and to USA.

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AN AUTOMOBILE PORTAL CATERING TO DIFFERENT STAKEHOLDERS

This is a car automobile portal that caters to three different  roles: Admin, Car owner and Shop owner. Admin has full  access to the website as well as the car owner and shop owner  accounts. Shop owner can manage all his customers(car  owners). Car owner can add vehicle information and  communicate with shop owner.

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UNIQUE MOBILE APPLICATION WITH MULTIPLE FUNCTIONALITIES

This mobile application serves as a multi-functional store where one can avail various services like recharge of any mobile phone & DTH service, utility bill payments, do shopping and a lot more.

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HUGE RANGE OF ONLINE CASINO GAME

The client offers a wide array of online casino games like table games, slots, video poker and arcade games. In total there are over 320 exciting games that give users chance to have fun and earn money. Users can download the software and play or they can play directly on the website. The website offers a highly secure environmentto play all favorite games and discover new ones.

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ONLINE DIAGNOSING PLATFORM AND HEALTH RECORDS MANAGEMENT

This is an online diagnosing platform helping people to find current diagnosis by making use of the wisdom of the crowd. User can explain his problem and submit it for review by other so-called diagnosers who then contemplate the problem and come up with possible diagnoses. The diagnosers are rewarded with points for effort and results. The web application also provides facility using which people can keep their medical information secure and accessible in one place.

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WEALTH OF INFORMATION ABOUT MIDDLE EASTERN FINANCIAL MARKET

The client has an online portal that provides information and education related to financial markets of Middle East. The portal provides accurate and latest information, analysis, views and news about Middle East finance markets as well as tools which people can use to analyze these markets and evaluate their traded assets. The portal also has an online community where people from across the world can communicate and share their knowledge about Middle East finance markets with each other via articles, commentaries, blogs, messages and chats. The portal also educates about basics of investments. There is an eStore page where individuals can opt for training basics of investments. There is an eStore page where individuals can opt for training courses offered by participating regional training institutes.

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EASY TRAVEL PLANNING WITH COMPLETE ONLINE BOOKING SOLUTIONS

The client is a travel commerce and technology services vendor determined to help travel  agencies in taking their travel operations online seamlessly. Client provides holistic travel  planning solution that comprises of basic services like online air and hotel booking along with  many advanced facilities like integration with back office and accounting systems, Interac  payment option, PNR management, and application of web analytics and business intelligence.  Client has made it safe for travel agencies to operate online with its several security layers like  3D Secure Technology for air booking engine and three-tier charge back protection against credit card frauds.

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PREPARING PEOPLE FOR A SUCCESSFUL CAREER

The client is dedicated to help international students override the English language barrier by providing them with high-standard, professional English writing for their academic endeavors. In addition to custom English writing services, client works with leading corporate HR experts to train students for job placements.

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RENOWNED TRAVEL PORTAL WITH COMPREHENSIVE TRAVEL BOOKINGS

The client has one of the largest travel portals in the world. The travel portal features a booking engine to enable the customers to do airline as well as hotel bookings. The portal also allows travel agents to book tickets on behalf of their customers. The portal has hundreds and thousands of transactions taking place on a monthly basis.

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Reviews

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Custom Development for a Social Engagement Company

“They’re the best developers we've worked with over the past five years.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. 2018 - Ongoing
Project summary: 

Cyber Infrastructure manages multiple custom software development projects. They updated the backend of an existing WordPress site and developed a PHP tool from scratch.

The Reviewer
 
United Kingdom
Matthew Boyd
Director, Exceptional Individuals
 
Verified
The Review
Feedback summary: 

Increased efficiencies have increased both business and social impact. Delivering on time and to a high standard of quality, Cyber Infrastructure always finds developers who can fulfill any request. Openminded and engaging, they work together as part of the same team.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a small social impact employment agency in the UK that supports people with dyslexia, dyspraxia, and autism.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Infrastructure?

We wanted to take some of our offline services online in order to reach a broader audience. There’s high demand for our services and we knew that we could support more people if our tools were online.

SOLUTION

What was the scope of their involvement?

Cyber Infrastructure developed custom software for us on multiple parallel projects. One project built an assessment and reporting tool from scratch using PHP. The user takes the online assessment and receives a report outlining recommendations of the services they need to support them with their disability. They also updated the backend of our existing WordPress jobs board so that employer-posted jobs would automatically be visible on the site.

What is the team composition?

My main point of contact is our account manager. We’ve had an average of three developers working on each project.

How did you come to work with Cyber Infrastructure?

I found them via Google. We had requested quotes from vendors near our office but they weren’t what we were looking for. When I found Cyber Infrastucture, I explained the projects and they understood straightaway. That was quite impressive.

How much have you invested with them?

We’ve spent about 4,000£ (approximately $5,000 USD).

What is the status of this engagement?

We started working together in August 2018 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It used to take us a full day to produce the reports that the software can now produce in an hour. It's pretty amazing. We've gone from supporting three people a month to about 12 people a month using that tool. It's made things so much faster which creates more business and more social impact.

How did Cyber Infrastructure perform from a project management standpoint?

We communicate via Skype and email. I’ve met them in-person, including their director, and worked from their office for a few days as well. They were very welcoming and handled everything well.

What did you find most impressive about them?

They’re very time conscious. They always deliver things on time and to a very high standard of quality. They haven't said no to any of our requests. They've always been open to finding us a developer that could do what we needed. They're committed: they've worked on weekends for us. It’s been a fantastic experience. They’re the best developers we've worked with over the past five years.

Are there any areas they could improve?

I can’t think of anything. They’ve been fantastic and it's been a really good experience for us.

Do you have any advice for potential customers?

Be really clear on your specifications. If you don't agree with the quote or proposals they’ve sent, go back to them. I have challenged them on things and found that they're very open to hearing our ideas. They don't believe that they have all the answers. Consider them as part of your team and that they’re working with you, not just for you. That’s how we’ve gotten the best out of them.

I would also say visit them if you get the opportunity. That's made a massive difference for us.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Tool Development for Business Publisher

"The team balanced patience with prompt delivery of high-quality products."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. - Oct. 2018
Project summary: 

Cyber Infrastructure Inc. designed and built a web dashboard to display data analytics in real time. The tool showed site traffic, newsletter open rates and send times, and subscription alerts on one screen.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Editorial Director, B2B Publisher
 
Verified
The Review
Feedback summary: 

The dashboard provided valuable insights into traffic and subscription goals. Cyber Infrastructure Inc. met all requirements and completed work with little need for oversight. The highly skilled team worked with professionalism and promptness from start to finish.

BACKGROUND

Please describe your company and your position there.

I am the editorial director of a B2B publishing house. We publish business media online and in print.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We engaged Cyber Infrastructure Inc. to develop a tool to display data analytics and statistics in real time.

What were your goals for this project?

We wanted an attractive design that provided information at a glance.

SOLUTION

How did you select this vendor?

We found Cyber Infrastructure Inc.’s listing on WPMU DEV and hired them for other projects first. They performed quality work, so we chose them to complete this project.

Describe the project and the services they provided in detail.

Cyber Infrastructure Inc. designed and developed the dashboard. It displayed information on a single screen. Key figures include our website’s performance and traffic, our newsletters’ open rates and send times, and alerts for paid subscriptions.

What was the team composition?

We worked with one developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The tool met all requirements. Our team has found that it provides valuable information and focus on our growth goals in traffic and subscriptions.

How was project management arranged and how effective was it?

The project ran smoothly from start to finish. The team worked non-stop until the project was complete. They made minor tweaks and fixes at no extra charge, which we appreciated.

What did you find most impressive about this company?

The team balanced patience with prompt delivery of high-quality products. They also demonstrated top-notch design skills.

Are there any areas for improvement?

No, we’re highly satisfied with their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They worked diligently from start to finish.
  • 5.0 Cost
    Value / within estimates
    They charged reasonable prices and left room for negotiation.
  • 5.0 Quality
    Service & deliverables
    The final product worked extremely well and met all of our needs.
  • 5.0 NPS
    Willing to refer

Dev and Maintenance Support for SaaS Platform

“The developers they have on staff are highly knowledgeable and work very hard.”

 

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2012 - Ongoing
Project summary: 

Cyber Infrastructure Inc. provides development support to a SaaS firm. The team develops new features and functionalities to incorporate within the platform along with ongoing maintenance services.

The Reviewer
 
11-50 Employees
 
Bristol, UK
Nicholas Martin
Director, Market Dojo
 
Verified
The Review
Feedback summary: 

Cyber Infrastructure Inc. is accommodating and diligent. Their team features remarkably skilled resources. Client satisfaction is clearly demonstrated by the lengthy, ongoing partnership. They even provide ancillary project management support on an ad-hoc basis to further assist the internal team.

BACKGROUND

Please describe your company and your position there.

Market Dojo is a SaaS company that offers affordable on-demand and enterprise-level strategic sourcing tools. We help procurement professionals from around the world collect information from and negotiate with suppliers online. As our business rapidly expands, we’re working to establish our market presence 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed assistance with developing our SaaS product.

What were your goals for this project?

We tasked Cyber Infrastructure Inc. with maintaining our platform and developing new features.

SOLUTION

How did you select this vendor?

Our company had worked with many outsourced teams previously. We selected Cyber Infrastructure Inc. based on their combination of flexibility, skills, and competitive pricing.

Can you go into detail about the services they provided and the scope of the project?

Cyber Infrastructure Inc. built out additional features to add to our SaaS platform. They also provide ongoing maintenance.

What was the team composition?

The team from Cyber Infrastructure Inc. includes developers and QA testers. We also receive support from an account manager and a technical lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are really pleased with the work that Cyber Infrastructure Inc. has performed for our company. Our degree of satisfaction is reflected in the length of our working relationship.

How was project management arranged and how effective was it?

Our in-house resources handle project management. Cyber Infrastructure Inc. helps out whenever necessary.

What did you find most impressive about this company?

The quality of people from Cyber Infrastructure Inc. impresses me the most. The developers they have on staff are highly knowledgeable and work very hard. Similarly, their account management team puts in every effort they can to ensure things run smoothly.

Are there any areas where they can improve?

Nothing comes to mind.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Android Mobile App Dev to Match iOS Build

“They were available all the time, regardless of the significant time zone difference.”    

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2018 - Nov. 2018
Project summary: 

Cyber Infrastructure Inc. developed an Android version of an iOS mobile app. The used screenshots as a basis for the design and programmed the product to match the original iOS code. 

 

The Reviewer
 
1-10 Employees
 
Boston, Massachusetts
Nicholas O'Hara
Co-Founder & CEO, Canary App, Inc
 
Verified
The Review
Feedback summary: 

Cyber Infrastructure Inc. delivered a finished Android app that is a nearly identical match to the preexisting iOS version. The team listened attentively to the client’s vision and cultivated a keen understanding of their needs. They excelled at communication and managed the project seamlessly. 

BACKGROUND

Please describe your company and your position there.

I am the co-founder and CEO of our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We hired Cyber Infrastructure Inc. to develop an exact version of our iOS app for Android.

What were your goals for this project?

We wanted to have a perfect replica of our iOS app on the Android platform.

SOLUTION

How did you select this vendor?

I interviewed Cyber Infrastructure Inc. and looked at previous projects they had worked on. They seemed knowledgeable, so I decided to move forward with their team. My initial impression proved right.

Describe the project in detail.

I gave Cyber Infrastructure Inc. my existing iOS code and screenshots of the finished app. I explained some of the business logic and gave them access to our databases. From there, they asked me a series of questions before diving into the development phase. 

What was the team composition?

The team included a project manager and a few developers. They reached out whenever they had questions and gave frequent demos.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new Android version of our app looks really great. The design is so similar to our iOS app that it’s nearly indistinguishable. It functions very well. The team fixed any bugs we experienced without much of a problem.

How effective was the workflow between your team and theirs?

The workflow between our two teams was very effective. Communicating with Cyber Infrastructure Inc was easy. We talked via Skype most days. They were available all the time, regardless of the significant time zone difference.

What did you find most impressive about this company?

I was the most impressed with Cyber Infrastructure Inc.’s ability to listen carefully and understand my needs. They took all the necessary steps to deliver a solid product.

Are there any areas for improvement?

No, not really. I'm a software engineer, so I knew exactly what I wanted. Since I was able to speak their language, we barely had any miscommunications.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Feature Dev for IT Services Company

"I definitely know that I can outsource development work to this company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2018
Project summary: 

Cyber Infrastructure Inc. assigned a specialist to develop special features for an e-shop using PHP.

The Reviewer
 
1-10 Employees
 
France
Fabien Hislaire
CEO, FH Consulting
 
Not verified
The Review
Feedback summary: 

Their efficient process guarantees a quick delivery. Cyber Infrastructure also stands out with their wide array of development skills.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of an IT company that provides services such as e-shop development, stock management, marketing automation, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

I needed special features developed for my solution.

SOLUTION

How did you select this vendor?

I found them through their forum.

Can you go into detail about the services they provided and the scope of the project?

They developed specific features for me using PHP. 

What was the team composition?

They only assigned one person to my project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I definitely know that I can outsource development work to this company.

How was project management arranged and how effective was it?

They were very effective in this regard, providing a fast delivery.

What did you find most impressive about this company?

Cyber Infrastructure has many development skills and is also quick to answer and deliver.

Are there any areas where they can improve?

Not to my knowledge.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for IT Company

“They’re a well-rounded company, and we really appreciate their work.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

Using PHP and .NET technology, Cyber Infrastructure Inc. developed an in-house training database. Now, they're integrating the program with an outside database.

The Reviewer
 
1-10 Employees
 
Exeter, Uk
Rob Jones
Owner, ICON IT
 
Verified
The Review
Feedback summary: 

Cyber Infrastructure Inc. consistently delivers high-quality products with a timely and cost-effective work ethic. The team’s skill and dedication are the core of the relationship. They’re an ideal partner in terms of communication and organization.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Icon IT. I provide IT services for the southwestern region of England. I primarily work with small businesses, helping them develop in-house computer systems for both Windows and Mac devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed a vendor with experience using PHP and .NET technologies to assist with app development.

What were your goals for this project?

We wanted to satisfy our clients with high-quality programs.

SOLUTION

How did you select this vendor?

I searched the internet for overseas PHP developers.

Can you go into detail about the services they provided and the scope of the project?

Using the required technologies, Cyber Infrastructure Inc. developed an in-house training database of one of my clients. They’re currently integrating this with another database with a different core platform.

What was the team composition?

They scale their team to accommodate our workload. Their stream of available technicians is never-ending.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The Cyber Infrastructure Inc. completes every task we give them in a timely and cost-effective manner. They ease the burden of our workload. We can fully trust them to deliver in terms of quality and performance—just like an ideal employee. We know we’re one of their smaller concerns, but they always make us feel important.

How was project management arranged and how effective was it?

Our account manager is great. He selects the best employees to work on our projects. We mainly communicate via an online chat tool.

What did you find most impressive about this company?

We can depend on them. Generally, I find it difficult to employ people, so the strength of our relationship speaks to the quality of their services. They know how to keep us happy.

Are there any areas where they can improve?

I can’t think of any real improvements. They’re a well-rounded company, and we really appreciate their work.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Tutoring Company

“They never told me that they couldn’t do something, they’d simply find a way to do it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2015 - Ongoing
Project summary: 

Cyber Infrastructure Inc. designed and developed the front- and backend for an online tutoring platform. They included payment and streaming features for videos and a scheduling system for in-person sessions.

The Reviewer
 
51-200 Employees
 
Boca Raton, Florida
Neil Parsont
CEO, Owl Tutoring
 
Verified
The Review
Feedback summary: 

The platform generated significant revenue through video sales last year. Cyber Infrastructure Inc. was highly communicative and always available, providing regular progress updates. Their dedicated team was skilled and determined, showing a strong commitment to quality throughout the project.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Owl Tutoring. We provide educational video tutorials and private tutoring for students at Florida Atlantic University.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed to build a website that reflected our brand and supported our services.

What were your goals for this project?

We wanted a strong and scalable video platform for our users.

SOLUTION

How did you select this vendor?

I interviewed representatives from numerous digital agencies and browsed their work portfolios. Cyber Infrastructure Inc. offered the most comprehensive team, which gave me confidence in their ability to get the job done.

Can you go into detail about the services they provided and the scope of the project?

Their team was responsible for the full design and development of our platform, including both the front- and backend systems. They prioritized easy maintenance so that I can update and edit the pricing and content variables on my own, but they still provide support.

The web platform is the linchpin of our services. Users can purchase and stream our tutoring videos or schedule an in-person session. Cyber Infrastructure Inc. implemented a seamless scheduling system to manage all of our students’ appointments. The site also showcases several testimonials and promotes our ancillary services like resume writing workshops.

What was the team composition?

I have a direct point of contact, but a combination of designers, developers, QA specialists, and managers have also worked on the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We sold $90,000 worth of videos through the platform last year. I hadn’t offered this service in the past, so these results were highly rewarding.

How was project management arranged and how effective was it?

They used a software to track the project and provided me with daily updates. If I needed more information, I was free to reach out directly to the specialists. The team shared all of their design mockups and test results, and they also allowed me to test the site’s functionality before its launch. It was a very effective collaboration.

What did you find most impressive about this company?

I really appreciate the depth of their staff. There was always a qualified resource assigned to each task, no matter the code language or complexity. They never told me that they couldn’t do something, they’d simply find a way to do it. If a certain task was going to take longer than expected, they didn’t charge any additional fees. Overall, they were very respectful and extremely responsive.

Are there any areas where they can improve?

No, they’re awesome.

5.0
Overall Score I can only thank them—they’re awesome.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always available for meetings and discussions.
  • 5.0 Cost
    Value / within estimates
    They’re cost-effective and transparent when setting quotes and fees.
  • 5.0 Quality
    Service & deliverables
    I’ve worked with dozens of other agencies and no one compares to them.
  • 5.0 NPS
    Willing to refer
    I’ve referred them a few times already.

Website and Booking Engine Development for Resort

“I was most impressed by Cyber Infrastructure, Inc.’s dedication.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Feb. 2017
Project summary: 

Cyber Infrastructure, Inc. contributed full stack development support for the frontend and backend of a resort’s website. They made improvements to the platform to increase online conversion rates.

The Reviewer
 
501-1,000 Employees
 
HIlton Head Island, USA
Josh Szatmari
Director of E-commerce, Sea Pines Resort
 
Verified
The Review
Feedback summary: 

Since Cyber Infrastructure, Inc. implemented web development updates and enhancements to the website, the resort has experienced a 20% increase in conversion rates compared to the site’s previous iteration. The team maintained a smooth workflow and showed a commitment to results.

 

BACKGROUND

Please describe your company and your position there.

Our company is a five-thousand-acre ocean-oriented resort in the US. My position is the director of e-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We hired Cyber Infrastructure, Inc. for web development services.

What were your goals for this project?

Our primary goal was to increase our site’s online conversion rate.

SOLUTION

How did you select this vendor?

A different company recommended Cyber Infrastructure, Inc. to us.

Can you go into detail about the services they provided and the scope of the project?

Cyber Infrastructure, Inc. provided support with both backend and frontend programming for our website. They also developed a booking engine for guests to reserve rooms at our resort.

What was the team composition?

We worked with three developers from Cyber Infrastructure, Inc.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Cyber Infrastructure, Inc. helped us increase our conversion rate by 20%.

How was project management arranged and how effective was it?

Cyber Infrastructure, Inc. handled project management very effectively.

What did you find most impressive about this company?

I was most impressed by Cyber Infrastructure, Inc.’s dedication.

Are there any areas where they can improve?

No; everything went well.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Feature Development for Music Website

"The team’s enthusiasm for the project never diminished, and they always made useful recommendations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Apr. 2013
Project summary: 

Cyber Infrastructure Inc. added new features to a website, including a virtual payment system, an invoice management tool, and 

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Victor Austen
Director, LABELBOOSTER
 
Verified
The Review
Feedback summary: 

The features transformed the platform to match its original purpose while attracting thousands of enthusiastic new users. Cyber Infrastructure Inc. was remarkably dependable and committed. They worked long hours, delivered on every promise, and built a stable, honest partnership. 

BACKGROUND

Please describe your company and your position there.

We help new and budding music artists and labels find their footing in a competitive industry by offering a web platform where they can promote and sell music, event tickets, and products. Artists and labels use this platform to build their brand and reputation. I'm the director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

Our website had only basic functionalities and needed major work. We realized that our existing website couldn't accommodate our rapid growth.

What were your goals for this project?

We wanted to offer more services and features to our users. We decided to include some new features and enhancements to make it more robust.

SOLUTION

How did you select this vendor?

I learned about Cyber Infrastructure Inc. from associates.

Describe the project in detail.

During initial discussions with Cyber Infrastructure Inc., I got positive vibes from the team. We laid out the new features that we wanted to integrate, and the developers kindly acknowledged all our requirements.

After thorough deliberation, they started development. In a short time, Cyber Infrastructure Inc. successfully developed artist and label, music, news, brand, event, product, and video management features. They also built a commission system, promotional and advertising system, messaging system, and invoice system. They used a custom PHP framework, MySQL, Smarty Template Engine, and Node.js.

The most remarkable feature that Cyber Infrastructure Inc. built was the virtual payment system. This system runs on virtual currency, allowing affiliate users to manage money and track their investments online. This currency can purchase albums, songs, and even tickets.

What was the team composition?

A team of six people closely worked on our project. It included a team lead, three senior developers, and two junior developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The updated website gained a lot of traction with our target audience. After we revised the web application and added features, we saw a massive surge in the number of users. We eventually reached thousands across the world.

Our users, mostly young artists and label owners trying to make their mark in the music industry, received the website well. It now serves as an all-in-one advertising and sales solution, which was our aim. We're glad that Cyber Infrastructure Inc. shaped the website.

How effective was the workflow between your team and theirs?

Even though this was the first time we had worked with Cyber Infrastructure Inc., they quickly established a comfortable working environment and made us feel like we had been together for a long time. Our work cultures are similar, so it didn’t take long for us to build a cooperative, productive relationship.

Cyber Infrastructure Inc. acted as a solid rock that we could blindly depend on. There were few times when we needed work done urgently, so their developers stayed late in the office. We appreciated that they went the extra mile when the need arose.

From the quality of work and reports, it was evident that they took our project seriously. Working with Cyber Infrastructure Inc. was hassle-free and convenient.

What did you find most impressive about this company?

It’s hard to pick just one thing since we observed so many impressive qualities. The team’s enthusiasm for the project never diminished, and they always made useful recommendations from their technical expertise. When the workload increased, they increased their own efforts and attended to the extra work. Cyber Infrastructure Inc. didn't make any unrealistic promises. They had an honest, transparent approach.

Are there any areas for improvement?

As long as a business is clear about what it wants, it should have no problem working with Cyber Infrastructure Inc.

5.0
Overall Score They have the right technology solution for every complex requirement, and are truly exceptional!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The project was developed over several phases, always sticking to the allotted timeline.
  • 5.0 Cost
    Value / within estimates
    It was appropriately priced.
  • 5.0 Quality
    Service & deliverables
    The deliverables had minimal defects.
  • 5.0 NPS
    Willing to refer
    I have already referred them.

Business Process Assistance for Cleaning Company

“They conduct themselves professionally, showing a high level of patience and understanding in their work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Cyber Infrastructure Inc. handles a cleaning company’s internal processes, including recruitment, sales management, and customer relations. They coordinate with staff, assuring the quality of their service.

The Reviewer
 
11-50 Employees
 
Hull, United Kingdom
Daniel Smith
Chief Operations Manager, ICS Cleaning
 
Verified
The Review
Feedback summary: 

A valuable addition, Cyber Infrastructure Inc. has played role in boosting business, reducing costs, hiring excellent staff, and managing customer relationships with minimal issues. They quickly grasped the internal operative flow, smoothly and proficiently assimilating into an effective work pace.

BACKGROUND

Please describe your company and your position there.

I’m the chief operations manager at ICS Cleaning. We offer housekeeping services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We were struggling to handle sales, recruitment, and customer service needs on our own, so we decided to try to minimize our operating costs and free up some of our office space by outsourcing the work.

What were your goals for this project?

We wanted a dedicated and cost-effective partner that we could trust to hire credible cleaners for our company, interact with our prospective clients, secure cleaning contracts, and ensure a high quality of service for our current clients.

SOLUTION

How did you select this vendor?

We discovered their profile online.

Describe the project in detail.

CIS Infrastructure Inc. provides virtual assistants that handle the various aspects of our recruitment, sales, and customer services processes. They search out available job vacancies and run hiring campaigns to fill them. They post ads on social media channels and other online platforms to encourage interested cleaners to join our company. They create and maintain database records that detail new, prospective, current, past, and backup cleaners, coordinating all of their verification processes, background checks, and schedules. In terms of customer service, they address incoming client calls and share feedback with our cleaners, supervisors, and customers about the quality of the service rendered. They also make sure our staff is equipped with all of the tools necessary to clean thoroughly and efficiently.

Additionally, they support us in finding new clients, communicating with interested prospects via live chats. They keep detailed records of these efforts and they follow-up with any leads that seem promising. Lastly, they listen to our customer’s needs and provide quotes and contracts accordingly.

What was the team composition?

We hired three virtual assistants from Cyber Infrastructure Inc., but if they are ever unavailable, they provide backup team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They’ve been very helpful additions to our business resources. Thanks to their excellent communication skills and follow-up processes, we’ve been winning more cleaning contracts. They recruited a multitude of talented cleaners, and they manage them very efficiently. Relationships between our staff and our customers are generally free of any tension.

All parties are happy with their smooth and proficient approach to administration. They’ve also saved us a significant amount of both time and money. Partnering with Cyber Infrastructure Inc. has proved to be a rewarding strategic decision. Overall, we’re boosting incoming revenue, but at the same time reducing our business costs.

How effective was the workflow between your team and theirs?

We were surprised by how promptly they adjusted to our specific operation style. We had a few introductory sessions, explaining how our business worked and the various tasks we wanted them to do. Their team quickly grasped the information and continue to carry out the work according to our exact instructions. They’re wonderful, consistently updating us on their progress so we can maintain control over the business.

What did you find most impressive about this company?

Despite it not being their first language, they have a good command of the language in terms of both writing and speaking. The team puts in extra effort to ensure we meet our goals. They conduct themselves professionally, showing a high level of patience and understanding in their work.

Are there any areas for improvement?

So far, we have no complaints, which is why we continue to work with them.

5.0
Overall Score They’re a top-notch company that really knows how to please their clients.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    So far, they haven’t missed a deadline.
  • 5.0 Cost
    Value / within estimates
    They’re not expensive at all and they offer valuable services.
  • 5.0 Quality
    Service & deliverables
    They hold themselves to a high standard, stressing quality in all of their work.
  • 5.0 NPS
    Willing to refer
    I highly recommend them.