What evidence can you share that demonstrates the impact of the engagement?
Our app downloads increased by up to 200% or 300%. We didn’t get any negative feedback — everyone loved it. They may have wanted more out of it, but they understood this was our first iteration. It was a great first step.
The most interaction with the app happened during big events or when important legislation was being passed. Users could use their app as the gateway into the information they needed (e.g. looking at event agendas).
During the partnership, they came up with ideas we weren’t expecting that we really liked. When we highlighted those new features to vice presidents and management, that won them over. Their creativity, thoughtfulness, and detail-orientation showed they really cared about the organization.
Cuttlesoft had excellent customer service. They explained their tasks, how they would get accomplish them, and then they didn’t miss deadlines. At the end of the day, that was huge.
How did Cuttlesoft perform from a project management standpoint?
They were the easiest company I worked with while I was employed there. I asked questions throughout the partnership, but they also reached out independently with updates. They would say, “We’re through with wireframing, let us know if you see anything that’s off.” Then, I would take those things and filter them to people that I trust.
If I had questions, they always answered them and provided a reason for what they were doing. In particular, they were very good about making sure features made sense on a larger level (e.g. how it would produce an ROI).
Also, they were very upfront, transparent, and helpful. They would say, “Hey, this is a place where you can make changes, but once we go past this step, it’s going to be difficult to go back.” They’d tell us the cost and let us know if they thought something wouldn’t add value.
What did you find most impressive about them?
They were really good at breaking down the information we needed in a way that I could understand it. Whenever I brought them into a meeting with my vice president, who wasn’t as technologically advanced, they broke down the information into bite-sized pieces. Since cost is very important for nonprofits, they helped him understand how we were going to recoup some of the money we were spending.
Cuttlesoft never tried to sell me on things. Instead of promising us the world and then giving a proposal that didn’t match, they explained how their work would help our organization. They set my expectations from the beginning and then exceeded them.
They do a good job of marrying complicated technical solutions with real-world talk. Also, I never felt like they were talking down to us. Their transparency and communication are two big things that stand out.
Are there any areas they could improve?
No. Their services are expensive, but I don’t fault them for that. They do such a good job of explaining why something will cost a certain amount that I never question it. They know what they’re worth, and that’s good.
If they provided examples of how other people have used revenue from their apps to offset the cost, that could be helpful.
Do you have any advice for potential customers?
Someone considering Cuttlesoft should sit down with the principals and talk honestly about what they’re trying to do. Cuttlesoft is really capable and extraordinarily talented. So, if you tell them your vision, they can scale it up or down appropriately.
It would be a good idea to have a conversation with them even if you’ve already picked a vendor. Since Cuttlesoft thinks outside of the box, they might be able to bring ideas that other folks aren’t utilizing.