What evidence can you share that demonstrates the impact of the engagement?
From a general standpoint, my rankings have gone up after every cycle. Specifically, my breast augmentation landing page has gone up the rankings in Chicago. Chicago is comparable to New York, so to have a top-ranking entry in that area is incredible. We have a similar presence in the Northwest Indiana region, and that’s a new development. Cutting Edge Digital Marketing is constantly improving our digital reach.
I’m getting consultation requests all the time thanks to their work. While we may not get in touch with each lead, there are literally dozens and dozens of requests coming in every week. That’s how I know that Chris is doing his job successfully. People are finding me, and I couldn’t be happier. Chris always delivers results.
How did Cutting Edge Digital Marketing perform from a project management standpoint?
Much of what we do is part of an ongoing project. Chris is constantly tweaking things to make them rank higher, so he sends me updated rankings and metrics every month. We also assign them one-off tasks like implementing online payments to the medical spa’s website. Cutting Edge Digital Marketing programmed various systems on their own, and everything’s worked well. There’s never been a point where I had to remind them about a task. Chris keeps his promises and completes deliverables within established deadlines.
What did you find most impressive about them?
He doesn’t have an off switch. There’ve been times when he texted me late at night to look at something he did. It’s good to know he’s looking out for our best interests. I know he has other clients, but I often feel like I have his undivided attention.
Chris is a wonderful person that’s without a mean bone in his body. I appreciate that he’s pleasant with everyone in my office. However, he can be aggressive in a business sense. He’s excited to see me succeed, which means that he likes what he’s doing. He’s always available to explain whatever I don’t understand. If I need to make basic edits to the website, he does it in five minutes. He’s reliable, dynamic, and trustworthy. There’s nothing that could stop me from working with him on a long-term basis.
Are there any areas they could improve?
I manage most of the social media work myself since it’s a matter of posting medical information. I’d like to see Cutting Edge Digital Marketing broaden their services into a one-stop shop. Chris is savvy with Facebook, Instagram, and YouTube. Therefore, they should become an all-encompassing firm.
Do you have any advice for future clients of theirs?
I’d advise potential clients to understand what they want to achieve before hiring anyone. If they want to achieve higher Google rankings, then Chris is their guy.
Since the partnership, the office has seen an increase in new patients by over 100%, and overall engagement with the site has improved. Throughout the project, Cutting Edge has been extremely responsive, dedicated to the engagement, and professional, making them excellent partners.