Customertimes Corp

BACKGROUND

Please describe your company and position.

I am the CINO of a fuel and fluids logistics company

Describe what your company does in a single sentence.

Energy management and logistics solutions for transportation and construction companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Customertimes Corp to accomplish?

• Implementation of Salesforce Field Services to streamline business processes surrounding preventative maintenance of field assets.

SOLUTION

How did you find Customertimes Corp?

• Referral

Why did you select Customertimes Corp over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Customertimes Corp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implementation of Salesforce Field Services. Key Deliverables:

• Automated scheduling and dispatching of work orders and associated service appointments.
• Paperless work order processing and parts management using a mobile app.
• Creation and display of key performance indicators surrounding field service activities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quality of the work was excellent with little re-work required; they got it right the first time. The project was delivered on time and sooner than what was expected. CT was always reachable and focused on the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. We set a cadence of weekly meetings and stuck to them. The team was always responsive. Everything was delivered on time.

What was your primary form of communication with Customertimes Corp?

• Virtual Meeting

What did you find most impressive or unique about this company?

I was very impressed that they were able to take a set of very complex use cases and deliver such a high quality product right out of the gate. Very few bugs were identified by our team since the CT team did such a good job of testing prior to sending the product to us.

Are there any areas for improvement or something Customertimes Corp could have done differently?

Nothing comes to mind. It was really a great engagement. Very professional and a great set of people!

BACKGROUND

Please describe your company and position.

I am the Senior Director of IQVIA

Describe what your company does in a single sentence.

IQVIA, formerly Quintiles and IMS Health, Inc. is an American multinational company serving the combined industries of health information technology and clinical research. IQVIA is a provider of biopharmaceutical development and commercial outsourcing services, focused primarily on Phase I-IV clinical trials and associated laboratory and analytical services, including consulting services. 

It has a network of more than 88,000 employees in more than 100 countries and a market capitalization of $49 Billion as of August 2021. As of 2017, IQVIA was reported to be one of the world's largest contract research organizations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Customertimes Corp to accomplish?

Release SAAS products in the commercial space

SOLUTION

How did you find Customertimes Corp?

Referral

Why did you select Customertimes Corp over others?

• High ratings
• Great culture fit
• Referred to me

How many teammates from Customertimes Corp were assigned to this project?

50-60

Describe the scope of work in detail. Please include a summary of key deliverables.

SAAS software on salesforce.com, iOS and flutter development platforms

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 50M+ revenue
• Key features in life sciences
• delivered on time on budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes and yes

What was your primary form of communication with Customertimes Corp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their experience, vertical technical skills, and passion for solving complex challenges.

Are there any areas for improvement or something Customertimes Corp could have done differently?

Keep the flexibility with growth, when interacting with clients and their clients on multiple dimensions like partnership careful on the politics at play. Learn statesmanship and diplomacy.

BACKGROUND

Please describe your company and position.

I am the CEO of Imbybe

Describe what your company does in a single sentence.

At Imbybe, we believe that people deserve to drink better.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Customertimes Corp to accomplish?

• Build V1 of our technology platform

SOLUTION

How did you find Customertimes Corp?

Other

Why did you select Customertimes Corp over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Customertimes Corp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design IOS mobile application
• Develop IOS mobile application
• Design and develop custom Admin UI Design
• develop CRM/Salesforce application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• on time and on budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

on-time delivery of scoped items and very responsive.

What was your primary form of communication with Customertimes Corp?

Virtual Meeting

What did you find most impressive or unique about this company?

Their skill set is great, solid design methodologies, and great culture and people. They're always willing to roll up their sleeves and help us figure things out to accomplish our objectives.

Are there any areas for improvement or something Customertimes Corp could have done differently?

No