Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
As far as the metrics are concerned, we measure ours by a number of radio stations that take our products. The number of stations that took our product almost more than doubled. For me, it was so much more than I expected. The quality of work was phenomenal to the point where there were a couple of things that needed attention at the end, and Brian brought in really top-rated experts and didn't charge us for it. He just wanted to make sure that the product was running correctly and he had us get in touch with the technicians that could fix the problem. He did this for us for free. He didn't have to do that, but he did.
I love Brian. I really do. He's a great guy and he's been terrific. Some of the other companies will tell you that they can put you in the number one slot on Google (they really can't), but he was realistic about it and I really appreciated his honesty. To this day, he'll call me out of the blue and just check up and make sure everything is okay. I grew up in a time where service was the most important thing, and people are not as attentive to service as they used to be. He's from the old world; that's how I look at him. He's very good with that.
How did Curotec perform from a project management standpoint?
Every week, sometimes every two weeks, Brian would have a discussion with me just to let me know how everything was going. We finished the project ahead of schedule, which was a big surprise for me. That was good because it was such a big project for us. He thought it was going to take a little more than a year to develop, and it took less than a year. We originally thought this could get as high as $80,000 –$85,000, but it ended up around $60,000. Curotec saved me a lot of money.
What did you find most impressive about Curotec?
Brian is completely accessible. He gets back immediately 24 hours a day. If I have a problem in the middle of the night and send him a quick email, I always expect him to get back to me in the morning or even in the middle of the night, or he'll have somebody else get back to me in the middle of the night. I never had an issue with Brian if I needed him right away. He was always there for me. A lot of companies will give you a different technician or somebody you have to deal with, but Brian always contacted me directly. I don't know how he did it, but he always did.
Are there any areas Curotec could improve?
To tell you the truth, no. I don’t have any constructive criticism for them right now. Everything that I asked them to do, they did beyond that. They've been terrific. My fear is, that with companies like these, I hope they never get so big that they forget all that got them to where they are.
What tips or recommendations could you share that might increase the likelihood of success with Curotec?
Get prices and listen to what other companies are doing, but always give Curotec a chance to present because it's going to be worth it in the end. They should always have a chance to pitch their business.