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4.8
3 reviews

We are a full-service brand, marketing, and digitalagency that specializes in building marketing strategies for professional service firms and B2B companies. We're professional, easy to work with, and cost-effective with a singular focus on delivering the highest level of client service, especially within tight timelines. And, if you’ll notice, we also like to have a bit of fun.

 
$5,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2003
Show all +
Hamilton, Canada
headquarters
other locations
  • Toronto, ON M4B 1B4
    Canada

Reviews

4.8
3 reviews
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Web Design and Marketing for Law Firm

“Cubicle Fugitive built a professional, modern website that has helped significantly increase our online traffic.”

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
Jan. 2016 - June 2017
Project summary: 

Cubicle Fugitive redesigned and developed a website, including the frontend, backend, some content creation, and a new logo. They continue to host and maintain the site as needed. 

The Reviewer
 
10-50 Employees
 
Toronto, Canada
Director of Client Relations, Law Firm
 
Verified
The Review
Feedback summary: 

Cubicle Fugitive delivered an award-winning, modern website that has significantly increased online traffic. Proactive, approachable, and timely in their approach, working with their team continues to be a great experience overall. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of client communications at a mid-size law firm in Toronto, Canada. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cubicle Fugitive?

We had an old website that had not been updated in seven or eight years old. We wanted to rebrand the firm and rebuild our website. 

SOLUTION

What was the scope of their involvement?

It involved all of the backend website work,  graphic design, and a significant amount of content creation. They also interviewed all of our lawyers to help redraft their bios. They helped us design the new logo and really drove the whole process forward. They kept us in line with best practices since our existing website was quite outdated, so we were happy to put ourselves into their hands to come up with a modern and contemporary website.

What is the team composition? 

We worked with Morgan as team leader. She coordinated the workflow and dealt with larger issues. We had frequent interaction with the broader team as well. 

We mostly communicated through email and phone calls, along with monthly meetings leading up to the launch. 

How did you come to work with Cubicle Fugitive?

Cubicle was and continues to be quite active in the Canadian legal market, so we knew of them through that. Then we entered into an informal RFP process. We met with three different companies and, after checking references and meeting the team,  we ended up choosing them. 

What is the status of this engagement?

We launched the site in June 2017. Cubicle Fugitive continues to do large backend changes, as well as security upgrades. They also host the site for us. If there’s anything that we can't do ourselves, we certainly go to them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We noticed a significant increase in web traffic after the launch and, anecdotally we've received a lot of positive feedback. The website also won an award at the Legal Marketing Association conference. 

How did Cubicle Fugitive perform from a project management standpoint?

For the most part, it was good. There are a lot of moving pieces in a project like this, and there were times when they were engaged in multiple other projects, which means that their responsiveness suffered at times, but in the end, we launched the site on schedule.

What did you find most impressive about them?

They were able to make what can be a very stressful process as easy as it can be. They always came at issues with a good sense of humor and that certainly helps to lighten the load. They were creative and they, for the most part, met their deadlines. They also provided a good value in terms of the cost effectiveness of their services. 

Are there any areas they could improve?

Some of their responsiveness could have been improved.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Web Design and Advertising for Legal Firm

“They’re incredibly professional and bring value to our meetings, making them a trusted advisor.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

Cubicle Fugitive is updating an old website and providing ad assistance by making the brand more cohesive and producing all the marketing collateral. They also helped develop a content marketing strategy.

The Reviewer
 
100-500 Employees
 
Toronto, Canada
Alison Janzen
Director of Marketing & Business Development, Torkin Manes LLP
 
Verified
The Review
Feedback summary: 

Cubicle Fugitive has a deep understanding of the legal industry, providing excellent advice and insight to meet project needs. They’re responsive and organized, doing quick and high-quality work. The website is much better, and people say it’s easier to navigate and use now.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of marketing and business development at Torkin Manes LLP, a mid-sized business law firm located in Toronto that serves entrepreneurial clients in the mid-markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cubicle Fugitive?

We needed help with our website and some ad designs.

SOLUTION

What was the scope of their involvement?

Cubicle Fugitive strengthens our brand by working on our advertising efforts, website, and other publications. They make sure we’re consistent and that our messaging targets the types of clients we’re looking for. Their ad projects range from general firm advertising to spreading the word when one of our lawyers wins an award.

In addition, Cubicle Fugitive designed the newsletter we send out as well as our Doing Business in Canada reports. They also produce all of our marketing collateral, such as lawyer profiles.

They built our site about four years ago and are now redoing it, adding features like the ability to print lawyer bios or post them to our site. We’ve developed a content marketing strategy together that they help implement.

What is the team composition?

We mainly interface with our account manager, but there are three other points of contact.

How did you come to work with Cubicle Fugitive?

We looked into three companies, and Cubicle Fugitive had the best proposal, so we hired them.

How much have you invested with them?

We’ve spent between $50,000–$75,000.

What is the status of this engagement?

We partnered in 2014, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website is much more efficient and user-friendly than before. People are impressed with the new design, and it’s given us lots of credibility within our field. The platform it’s on is intuitive and easy to use, which we greatly appreciate.

How did Cubicle Fugitive perform from a project management standpoint?

They’re incredibly organized and monitor where we are and what we need to do to reach our goals. They keep us on track and have excellent project management. The employees are all highly skilled, and there seems to be very little turnover.

What did you find most impressive about them?

The whole team understands the legal industry, allowing them to give insightful advice on how we could best present ourselves to the public. Unlike other firms, they make us feel important by being highly responsive and quickly fixing any issues. They’re incredibly professional and bring value to our meetings, making them a trusted advisor.

Are there any areas they could improve?

No. We're happy with their quick and high-quality work.

Do you have any advice for future clients of theirs?

Trust them and listen to their advice.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I've worked with lots of other agencies, and their rates are reasonable. Their bills are detailed and never have any surprises.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design, Logo Design & Marketing for Law Firm

"They took ownership of the project and cared about how we were presented to the public."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2014 - Ongoing
Project summary: 

Cubicle Fugitive redesigned a website and a new logo to boost a law firm’s public perception. They transitioned the site to a Sitefinity CMS and modernized all collateral with the new design and color scheme.

The Reviewer
 
1-100 Employees
 
Alabama
Joan Cumbie
Director of Marketing & Client Services, Cunningham Bounds, LLC
 
Verified
The Review
Feedback summary: 

Cubicle Fugitive delivered a visually impressive and user-friendly website, which has drawn outside praise and helped increase the number of interested clients. The team became engaged in the project and exhibited great care for its success. They were an organized and strategic partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of marketing and client development at Cunningham Bounds, a plaintiff's law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cubicle Fugitive?

We decided that we needed a new website for the firm. We wanted to brand ourselves in a better way, and we required outside assistance to figure out how to do that.

SOLUTION

What was the scope of their involvement?

Their project manager interviewed key partners of our firm and put together a proposal of how we should present ourselves to our clients based on the results. The partners agreed with their assessment, and we decided to move forward.

Cubicle Fugitive redesigned our website and transferred us to a Sitefinity CMS. During that process, they proposed a redesigned logo and a new color scheme, which we later adopted. They modernized our stationery, newsletter, and other materials with the new design. They also introduced our firm to Google Ads, but we have since dropped that service.

What is the team composition?

We worked with a senior web developer, a brand and marketing strategist, and a few other members of their team.

How did you come to work with Cubicle Fugitive?

We received proposals from several companies, and we selected three finalists to deliver presentations. We felt Cubicle Fugitive was the most capable and could serve us better for the long term.

What is the status of this engagement?

Our engagement began in September 2014, but they no longer oversee our website. We work with them as necessary for firm newsletters, print ads, and other projects. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website has received a lot of positive feedback from other firms, and we’ve fielded more calls from potential clients since we launched. We’re very proud of how the website represents us. It’s very user-friendly, and we can update it in-house.

How did Cubicle Fugitive perform from a project management standpoint?

Any delays in the project timeline were  caused by our team, but Cubicle Fugitive kept the project moving. They were a great team to work with throughout the redesign. We had no issues communicating despite our different locations.

What did you find most impressive about them?

I appreciated their attention to detail and their drive to make sure we were represented correctly. They took ownership of the project and cared about how we were presented to the public.

Are there any areas they could improve?

No, I can’t identify any areas for improvement.

Do you have any advice for potential customers?

Be transparent with what you want, and tell them as much about your business as you can so that they have everything they need to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer