CubeZoo

BACKGROUND

Please describe your company and position.

I am the CPO of HICO GROUP AG

Describe what your company does in a single sentence.

At TRUECHART, we develop advanced software solutions for data visualization and business intelligence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CubeZoo to accomplish?

• Boost Engagement: By improving the aesthetic appeal and interactivity of our software, we aim to create a more engaging user experience that encourages users to utilize the full range of our software's capabilities.
• Enhance Usability: We engaged a UI/UX company to redesign our software interfaces to ensure they are intuitive and easy to use, thereby reducing the learning curve for new users and increasing overall productivity.
• Increase Customer Satisfaction: Through refined user experiences and modern design practices, we seek to meet and exceed user expectations, leading to higher satisfaction rates and greater customer loyalty.

SOLUTION

How did you find CubeZoo?

Online Search

Why did you select CubeZoo over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CubeZoo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CubeZoo was engaged to redesign the user journeys and user interfaces of two major products to enhance usability, boost engagement, and increase customer satisfaction. The scope of work included:

1. User Journey Mapping: Detailed analysis and redesign of user flows to streamline interactions and improve overall usability.
2. UI Design: Creation of modern, visually appealing, and interactive interfaces to enhance user engagement.
3. Prototyping and Testing: Development of high-fidelity prototypes for user testing and iterative refinement based on feedback.

Key Deliverables:

• Comprehensive user journey maps for both products.
• New, high-fidelity UI designs for each product.
• Interactive prototypes for usability testing.
• Finalized design assets and documentation for implementation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Positive User Feedback: Users reported significantly improved experiences with the redesigned interfaces, noting easier navigation and a more engaging design.
• Weekly Meetings: These ensured continuous progress tracking, quick issue resolution, and alignment with project goals.
• Effective Feedback Loops: Continuous user testing and feedback allowed for iterative improvements, leading to a polished final product that better met user needs.

These outcomes collectively demonstrate the project's success in enhancing usability, engagement, and satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CubeZoo managed the project with professionalism and efficiency. They consistently delivered items on time, adhering to the project schedule. Their communication was excellent, maintaining regular updates and ensuring clear, responsive dialogue throughout the project. They were highly receptive to our needs, quickly adapting to feedback and making necessary adjustments. This effective project management and strong collaboration led to a smooth project flow and successful outcomes.

Overall, their performance was commendable, marked by good communication and prompt turnaround times.

What was your primary form of communication with CubeZoo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Friendly and Professional: Their team maintained a friendly yet highly professional demeanor throughout the project, fostering a positive working relationship.
2. Openness to Feedback: They were exceptionally open to feedback, incorporating our suggestions quickly and effectively.
3. Ease of Collaboration: CubeZoo was easy to work with, demonstrating flexibility and a collaborative spirit that made the project process smooth and efficient.

These qualities made CubeZoo a standout partner in the project.

Are there any areas for improvement or something CubeZoo could have done differently?

Nothing I can think of now 

BACKGROUND

Please describe your company and position.

 I am the CIO of a Recycling Rewards Company

Describe what your company does in a single sentence.

We deploy Reverse Vending Machines where people can deposit used items (glass, cans and plastic bottles) in exchange for digital cash, which they can then use for purchases at any store that supports payments from Zapper, a digital payments provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CubeZoo to accomplish?

• Create an app where users can sign up
• The app should receive all deposits from the RVM machine API's
• The app should maintain a ledger (wallet) of deposit values as well as money spent by users
• The app should allow users to pay for purchases via Zpper integration

SOLUTION

How did you find CubeZoo?

Online Search

Why did you select CubeZoo over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from CubeZoo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A detailed description of the APP's functionality and features were provided as development requirements. Cubezoo used the scope and designed the app & UI from scratch, including user onboarding, wallet functionality, transaction history and payments integration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was divided into sections: 

• UI & Design 
• Backend API development 
• Front-end development 
• integrations
• Final delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project had a dedicated project manager who handled the project very well. They had regular check-ins and delivered on time.

What was your primary form of communication with CubeZoo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As with most tech projects, complications came up towards the end of the project when the APP was tested on a wide variety of devices that was not tested during development. The CubeZoo team went above and beyond to identify and fix issues. They sent their team to where our users would be at an arranged time and did in-person testing at our premises multiple times.

Are there any areas for improvement or something CubeZoo could have done differently?

Field-testing of the APP before release would have prevented a lot of issues we found after the release, but this isn't always easy to do in practice by developers.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Comb Communications

Describe what your company does in a single sentence.

Access control & visitor managment system for multi dwelling environments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CubeZoo to accomplish?

• Build an efficient license scanner application
• Improve user experience

SOLUTION

How did you find CubeZoo?

Online Search

Why did you select CubeZoo over others?

• Great culture fit
• Company values aligned

How many teammates from CubeZoo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Project Setup 
  • Setup Development Environment 
  • Setup Repositories 
  • Automated Widget Testing 
  • Setup Firebase Project 
  • Setup Wiki setup on repository 
• Cross Platform Fonts Scaling 
  • Scaling fonts on different platforms 
• Firebase Crashlytics 
  • Crash Analytics 
• Deployment 
  • Deploy to the Google Play Store 
  • Deploy to the iOS Store 
• Scanner Mode Switcher 
  • Switching to Scanner Mode on the Login Screen 
  • Scanner Mode Login 
• Multi User Support Scanner 
  • Login Security Guard 
  • User login 
  • Can log in as multiple users at a time 
  • Logout 
• Profile Switcher 
  • Switch between users before starting a scan 
  • Is Charging Check to set user timeout. 
  • Inactive Timeout Scanner 
• Home Screen 
  • List Complex Details 
  • Entry Button 
  • Exit Button 
  • Entry Point Vehicle 
  • Lookup 
  • Open Gate Button 
  • Entry Button / Exit Button 
• Screen Complex Details 
  • Device Statistics 
  • Select Unit Number 
  • Scan Button 
  • Take Photo Selection Guide on What to scan 
  • Scan Button / Take Photo 
  • Scan License 
  • Show Scanned Data 
  • Fill in additional Fields Done Will open the Gate Vehicle Lookup 
• Lookup Search Display 
  • Vehicle Data 
  • Open Gate Button 
  • Opens the Gate 
  • Tap Code
  •  Enter visitors code 
  • Validation check
  •  Trigger gate to open if valid 
  • Handle invalid state with popup 
• Camera Scan 
  • Integrate Google Machine Vision for Barcode Scanning 
  • Camera Controls 
  • License Decryption 
  • Library Flutter Wrapper 
• Backend Integration
• Api Integration for the backend

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This is still an ongoing project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deadlines were successfully met, and effective communication played a pivotal role in swiftly resolving roadblocks and issues. The team provided valuable guidance, demonstrating excellent listening skills and a profound understanding of our needs, which significantly contributed to the improvement of the application.

What was your primary form of communication with CubeZoo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive and unique aspects of this company is their unwavering commitment to innovation. Throughout our collaboration, they consistently demonstrated a forward-thinking approach, seeking new solutions and pushing boundaries to meet our project's requirements. Their ability to adapt to challenges and find creative ways to overcome obstacles sets them apart in the industry. 

Additionally, their team's expertise and dedication were evident in their responsive and attentive approach, making us feel supported and valued as their client. This company's commitment to excellence and their focus on delivering top-notch results truly made a lasting impression on us.

Are there any areas for improvement or something CubeZoo could have done differently?

Not that I can think of

BACKGROUND

Please describe your company and your position there.

I am an executive at PrimeCreate. The business was founded in 2019 and we have finally launched January 2023. The aim of the business if to assist start-ups or SME with the ability to create their own inexpensive website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CubeZoo, and what were your goals?

We employed Cubezoo to UX and develop PrimeCreate. The goal was to create a MVP for the initial launch and make the website as intuitive as possible.

SOLUTION

How did you select this vendor and what were the deciding factors?

I worked with Cubezoo in the past from my previous employment. I had built a relationship with them and I know their quality is good.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We understood what it is we wanted from the get go and needed Cubezoo to bring it to life. They created a high-level architecture and followed through wire-framing the full solution. The project was built in Laravel, a PHP code base. The main features is giving the ability for a user to choose their own website template to be created.

How many people from the vendor's team worked with you, and what were their positions?

Two resource were allocated the creating PrimeCreate and managed by a senior account manager. One UX designer and a full stack developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have only launched the site and have had two website inquiries. No marketing has kicked in, so this is a decent sign of positive enrollments to come.

Describe their project management style, including communication tools and timeliness.

I was quite impressed with their project management tools. I was introduced to Jira and maintained most our communication via email.

What did you find most impressive or unique about this company?

For me I think their ability to execute quality work on time.

Are there any areas for improvement or something they could have done differently?

I have to say not really, their pilot process assisted with any bugs. So, so far so good.

BACKGROUND

Please describe your company and your position there.

I am the COO of Institute of Sport. The company deliver sports projects that drive massive social transformation using people and organisational development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CubeZoo, and what were your goals?

We have the need to develop a management information system to support our unique sports club development programme. This provides interactive data and infromation for clubs across the country. Reporting capabilities for stakeholders is important and supports national strategies and decision making. This platform will also lead to a national database regarding sports clubs in South Africa.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found the vendor through a referral. Their ability to interpret our unique requirements into a technology based solution was the deciding factor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first had a meeting defining our requirements and scope. The project was run in agile sprints of twe weeks each with full engagement with client and subject matters experts. Development of wireframes was done and exstensively reviewed and revised. Next development of the software was done in phases. Testing in the sandbox of the phases run in parellel. Staging was tested next and is still ongoing. We will go live as soon as testing is done.

How many people from the vendor's team worked with you, and what were their positions?

There where 7 people in the core team:

• Creative and technical director
• Client liason
• Software engineer
• Designer X2
• Programmers x 2

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with the way they understood, interpreted and executed our very specific requirements. The development was done in a very short time and they never hesitated to be flexible and made changes as we realised needs due to the initiative being groundbreaking. They met time, cost and quality requirements.

Describe their project management style, including communication tools and timeliness.

The project management was very agile and transparent. They are very approachable and never make you feel that you are technically inadequate. Standard project management tools were used and sprint demos were done every two weeks. Timelines were met and change orders were dealt with upfront and timely.

What did you find most impressive or unique about this company?

Their ability to understand our complex environment and guide the development to support our objectives is impressive.

Are there any areas for improvement or something they could have done differently?

A technical scope document explaining the software in laymans terms would be nice.

BACKGROUND

Please describe your company and your position there.

I am CEO of Dr Rabbyt South Africa. We are a digital platform aimed to connect medical professionals. We strive to being the voice of South Africa’s medical community.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CubeZoo, and what were your goals?

CubeZoo was recruited because of the their vast knowledge in the medical space and their craftsmanship.

SOLUTION

How did you select this vendor and what were the deciding factors?

They have worked with few of the giants in the medical space and for this reason it gave me comfort working with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project discussion came about in 2019. We drew a business plan and CubeZoo assisted with the financial viability. From here they created a high-level architecture of which went back and forth until I was happy with the result. CubeZoo then created the UX / UI and suggested we prototype the platform to better understand the user journey. The prototype felt like the real app and I could appreciate why this approach was suggested. Code development began soon after. They worked in two week cycles and updated my team bi-weekly to a point where a test app was shared and we were able to explore completed sections of the app. Final stages was the pilot whereby the app was tested amongst my team and fellow industry peers. Testing was well managed with little friction.

How many resources from the vendor's team worked with you, and what were their positions?

A total of four resources. UX/UI designer, front-end developer, back-end developer and senior account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app has only recently launched so no much feedback as yet. But, I can say the pilot session was a massive success amongst some of the top industry players.

Describe their project management style, including communication tools and timeliness.

CubeZoo works in a agile methodology and work in two week cycles. I was constantly kept up to date throughout the project life span and attended all the bi-weekly reviews. Within two months into the project a test app was shared and I was able to explore completed sections of the app.

What did you find most impressive or unique about this company?

Their ability to understand the business case and take the app to a high level of intuitiveness was impressive.

Are there any areas for improvement or something they could have done differently?

Maybe received a better brief from me... :)

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of a gamification-based startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CubeZoo, and what were your goals?

We needed a Minimum Viable Product to prove our concept and get some traction. The goal was to build a web app for this.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched in over 4 countries using websites and Word of Mouth, then shortlisted a few and interviewed them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a couple of meetings to ensure they understood the concept. Following we went through a design/UX/UI phase. After signing off on the designs, two sprints were conducted to work on the backend. This was followed by a period of intense de-bugging and testing.

How many people from the vendor's team worked with you, and what were their positions?

We worked mainly with two team members, an account manager and a developer. Previously we worked with two other members fulfilling the same roles. We also are occasionally in contact with other developers and the founder.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As we had no technology beforehand, the only measurable outcome here is that CubeZoo delivered on the agreed features completely.

Describe their project management style, including communication tools and timeliness.

This scope ended up being a ‘waterfall’ approach, but they seem well capable of an agile method as well. The team operates in two-week Sprints and are good at sticking to deadlines once they have been officially agreed.

What did you find most impressive or unique about this company?

They are willing to have an open mind to genuinely understand client needs. As a startup we had a few different demands to their usual customers, but they did their best to accommodate these. There is a culture of honesty and respect.

Are there any areas for improvement or something they could have done differently?

Nothing so drastic as to be a genuine issue. Business relationships take time.

BACKGROUND

Please describe your company and your position there.

I'm the CEO and main Partner at WeSub, a Technology Company focused on providing Law Firms with different online tools to assist them in their filings before Legal Directories (i.e. Legal Rankings) such as Chambers and Partners, Legal 500, Latin Lawyer, Leaders League, etc. I am also a Director and the main Partner of Harpa Legal Marketing, a consultancy that helps Law Firms with basically the same thing. The Tech Company (WeSub) I have set up will help my legal directory consultancy, other legal directory consultancies and Law Firms in general do the work that they have to do in order to get their legal rankings in a more efficient, organized and time-effective manner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CubeZoo, and what were your goals?

We hired CubeZoo to develop a Submission Converter. Submissions are the documents Law Firms have to send the different legal directories with a series of informations related to their legal practice and the cases they have been handling in the past 12 months. For each legal directory (and there are at least 20 of them) they have to send one Submission. The information is often very similar (in terms of content) but changes a lot in terms of form (how it is requested, in which place it has to go on the documents, etc).

Essentially, we hired CubeZoo to develop a Submission Converter for the 2 main Legal Directories (Chambers and Legal 500). The Converter takes a word document, scraps all the information from it, categorizes it, and then passes it on to the second word template. That means that you can upload a Chambers Submission and download a Legal 500 Submission (without having to individually copy-paste all the information from one template to the other), or vice-versa. Our goal was to create an efficient tool that could be used by any law firm around the world to convert Chambers Submissions to Legal 500 Submissions in a matter of seconds.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected CubeZoo because they were able to understand the issue at hand and propose great and efficient solutions to the problem we were trying to solve. They knew how to scrap the word documents, what were the best libraries to use to develop the scrapper, and how to design a simple yet nice platform to host this product.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I am not a CTO, so I cannot say much about the tecnical aspects of what was developed. The steps were as follows:

Scope

• Milestone 1: Convert Template A to Template B (=1 Conversion)
• Milestone 2: Overall Platform Infrastructure, including Password/Login, User Types/Access, Home Page, Document Download, Payment Methods
• Milestone 3: Convert Template A to Template C, D and E (=3 Conversions)
• Milestone 4: Remaining Conversions between Templates A, B, C, D and E (=16 Conversions)

1. We also asled CubeZoo to develop the code from scratch, as we would like to see they would come up with solutions and create the basic infrastructure needed for the project without any previous bias, since we had had some previous attempts at this code which had failed. This was done to great success.
2. We also asked them to build a code that did not connect the Front End to the Back End. This was done to great success.
3. The code was in PHP and used a specific library suited for word documents. I think its called PHP Word something (haha, sorry I don't know these details very well).
4. The project is working great and up and running. It can be used here: https://wesub.co.uk/ 6. We are so happy with their services that we are now developing a second stage of the project with them... a full-on Platform to store all the data needed to do the Submissions, so each Law Firm can store their cases and data along the year and use it as required.

How many people from the vendor's team worked with you, and what were their positions?

Nick - CEO and main contact in terms of client managment. Nick is very hands on and makes sure he knows what is being done at every level of the project. He is also very much available to answer questions and help steer the project forward. On a personal level, he is very amicable, friendly and attentive.

Louis - Senior developer and main strategist behind the project. He is very knowledgeable from the technical standpoint and was always able to answer all our technical questions with great acuracity. He is also a good problem solver and gave us different solutions to complex issues.

Stiaan - Developer and main executor of the project. He is very dedicated, helped us overcome a series of hurdles in the implementation of the project, and always gave us very prompt responses to our queries and requests.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the project within the required timeframe, which was very important for us due to the timing of some of the Submission conversions we needed to perform. We also had a high conversion rate, with minimal errors, which were very helpful. All errors were appropriately logged and fixed within our timeline. Now our current product is quite well-rounded.

Describe their project management style, including communication tools and timeliness.

They are great in terms of project managment. They are always available, even for ad hoc calls for us to ask a few questions, and were always prompt with their responses. I don't think an email ever went unanswered for more than 1 day... which is very good... especially considering we are not a particularly big client for them.

What did you find most impressive or unique about this company?

The way they found great solutions to complex issues and the way they treated us as if we were very important clients even though we know we are still relatively small. Their attention to detail, dedication towards their clients and hands-on approach, are very much appreciated in a sector where it is common for developers to be very bad at "people skills" and for response times to be very high.

Are there any areas for improvement or something they could have done differently?

They are not the cheapest developers out there... but we think they charge a fair price and deliver high-quality services, from both the technical and personal points of view.

BACKGROUND

Please describe your company and your position there.

We are a coffee manufacturer, wholesale and supply. We deal in high-end coffee machines and roast supply and coffee beans.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CubeZoo?

We worked with CubeZoo in the past doing digital design work. I liked they way the think and operate. For this reason we decided on taking them on to help create the UX/UI of our new sister company. Our next steps if for them to code develop the site end of 2022.

SOLUTION

How did you select this vendor?

CubeZoo did past work for us. I like the quality of their deliverables. It was an easy decision to take them on.

Describe the project in detail and walk through the stages of the project.

We require an e-commerce website to sell all of coffee products. This stems form coffee machines, parts, beans and everything relating to coffee. The initial step was to understand the business and its objective. CubeZoo took to this quite well.

Next they introduced Wireframes. This showcased how the website would operate form a user and admin perspective. It showed the importance of buyers journey and how to entice users to buy.

The final step was design, or UI as they refer to it as. This was my favourite steps as you can see and feel how the whole website came to life. CubeZoo did prototype few of the journeys so we could see and feel the how the platform would actually function.

How many resources from the vendor's team worked with you, and what were their positions?

Just 2 resources, a mid and senior designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Internally the design has been a massive success. Unfortunately due to COVID we didn't get to building the platform as yet. But, my team and partners were super impressed with the outcome of CubeZoo’s work.

How effective was the workflow between your team and theirs?

It's been a very smooth transition of communication and deliverables. Massive respect to both Charlene and Sam for their patience and kind will to see the task through in such tightdeadlines.

What did you find most impressive or unique about this company?

Just the way they work, their experience is astonishing. They showed a lot of past UX/UI work that was completed to local but also offshore clients. The team at CubeZoo are truly 'next level'.

Are there any areas for improvement or something they could have done differently?

None