This review was updated on March 20, 2019, by the client. The original star ratings were: Overall – 3.5, Schedule – 2, Cost – 4, NPS – 3.
Introduce your business and what you do there.
I’m the marketing manager of a carpet company.
What challenge were you trying to address with CSI Media?
A previous project had run late. We needed to improve project management and account management to ensure smoother transitions between website development and maintenance stages.
What was the scope of their involvement?
We initially worked with CSI Media to develop a trade portal. In 2017, the team started design work on our new consumer website, which we launched in July 2018.
CSI is now our sole web development, management, and hosting partner. We moved from a project-based partnership to a monthly retainer with an initial 12-month contract. This arrangement allows us to have regular meetings and updates, as well as post jobs to be administered, managed, and prioritized.
What is the team composition?
The team includes an account and project manager as well as a project lead.
How much have you invested with them?
Across B2B and B2C, we have spent more than £500,000 ($658,362 USD).
What is the status of this engagement?
We started working together in 2014 and the partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We now have more achievable timescales and an excellent CMS with daily task postings and requests. The team hosts any website changes via a user acceptance testing (UAT) site before deploying the updates. Testing is thorough.
How did CSI Media perform from a project management standpoint?
The monthly retainer works much better for us and is all-around more efficient.
What did you find most impressive about them?
The team is friendly, easy to work with, and has a good understanding of our business requirements.
Are there any areas they could improve?
No, I can’t think of anything.
Any advice for potential customers?
Be sure to have a maintenance or a retained contractual agreement in place. Be clear and realistic with timescales and project timelines. Have regular meetings as required—either weekly conference calls or monthly face-to-face interactions.