Describe the impact this engagement has had on your business.
One of the things we were clear about in the agreement was that the app should be scalable, meaning that it would be able to carry a lot of users simultaneously. When we launched it to the app stores and started to get downloads—we got around 100,000 within 3–4 days—the app crashed at around 2,000 users, which is a very small user base. We had specified in the agreement that the app was supposed to hold around a million users, and it was supposed to be scalable. They must have known that it wasn’t.
My co-founder suggested that we hire another development firm to fix the app. When that group started looking at the code that Crysberry had developed—not only on the backend, but the frontend too—they said that everything was poorly written, and we had to redo everything from scratch. We’d worked with them for two months, and we paid for their visas, flight tickets, and work, but they did a terrible job, basically. We had to redo everything, so our costs became twice as high, and we wasted a lot of time and money. We're dissatisfied with Crysberry.
How was project management handled?
They also missed deadlines; we were two months late with everything, which is quite a lot. We had agreements in place, but they didn’t care about those; their approach was “We’re in Ukraine, you’re in Sweden, so sue us if you want, but it’s never going to work.”. I don’t even know how to start a legal process against a company from Ukraine.
The only thing I said was “Either you fix the servers, and redo everything, or repay some of the money we paid you, so we can hire someone else to finish the work you never delivered”, but they were unwilling to do that, so I said I would give them a poor review As we found Crysberry through Clutch.co, where they had good reviews, I realized that a lot of other companies might also find them in the same way.
Is there anything that the vendor did well or that you would consider a strength?
In what specific areas can they improve?
Generally, I would say that they're dishonest. What annoyed me the most was the fact that when we paid them, they just left. We were stuck with nothing, and they took all the money.
What advice do you have for clients with similar needs to yours?
The only advice I have is, “don’t use them!”