What was the scope of their involvement?
They developed a mobile app for iOS. I came to them with a wireframe, and they were receptive to what I had and they used that to start building a basic version. We went back and forth over the summer where I would give them comments and they would revise the app until we had the final version which was completed in September. Since then, I’ve been performing acceptability testing with different participants and we've encumbered funds. Their team has agreed to wait for me to come back to them in the next month to build a revised version.
The purpose of the app was to make it individually tailorable. They built it so that if a patient enters in a value, such as if they are employed or have a specific type of insurance, then it would prompt the second half of the app for a specific list of questions. That's conditional logic and they were able to do that very efficiently.
What is the team dynamic?
I usually work with Don [Founder & President, CrossComm] who is my main point of contact. I’ve also worked with the rest of his team and we’ve spoken over the phone, but I haven’t been in contact with them in the same way.
How did you come to work with CrossComm?
I first started working on the project about a year and a half ago and met with several local development firms. They were astronomically overpriced and I couldn’t swing it. I started looking towards free resources in the area and built a basic model. I met with three other companies before I met with CrossComm, and one of them was really fantastic but also very expensive. The other two were more economically priced, but they didn’t seem to listen well.
We have a tech mentor in residence as part of the university who knew of Don’s work, and that’s how I came to be in contact with him. The first time I spoke with CrossComm was over a conference call with Don and one of his colleagues. They listened and were able to decipher what I was trying to get with the app idea, and it was very clear especially compared to the other groups. They seemed genuinely interested in what I was trying to do. They spent the majority of the phone call asking me questions, not telling me about what they can do, which was helpful. It started a solid relationship because they took the time to listen and figure out what I wanted, before asking their own questions.
How much have you invested with them?
About $30,000, however, we’ve uncovered another $35,000 to be spent in the coming year. It’s promised, but the services haven’t been arranged yet.
What is the status of this engagement?
We started working together in April 2017, with the first deliverable products in August. The engagement is ongoing.