Software Development and Operations Company
We are a client-centric firm offering a wide range of services for international startups, nonprofits and enterprise companies. Our services include custom software development, DevOps, consulting and outsourcing to ensure our clients receive the service and support they need.
We work by DevOps principles and use the latest tools and technologies based on open source software to ensure quality of service and to meet the expectations of our clients. Our focus lays in finding the most effective solution to meet our client’s needs.
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Cloud Software Implementation for Telecommunications Company
"He’s always able to get things resolved without us having to remind him. He keeps his eye on the ball."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
The company is Hawaii-based and provides voice-over IP business phone service and internet and cloud services for small- and medium-sized businesses. I’m the president.
What challenge were you trying to address with Cron?
We are constantly facing challenges with technology because it’s always changing. Four years ago, we were getting cloud services and evaluating different technologies, and we decided to use OpenStack for our platform. We didn’t have the expertise for that in-house.
What was the scope of their involvement?
We got in touch with Alen [Komljen, DevOps Engineer], who is one of the founders at Cron, and he did the design and helped with the implementation as well. He provides ongoing support whenever we have technical issues or when the customer requires more features.
How did you come to work with Cron?
We posted the job on one of the freelancer websites. Alen expressed his interest in helping us. In the initial discussion, we limited the work to design. He’s very knowledge and responsive and after we finished the first phase, we felt very comfortable that he could finish the job.
How much have you invested with Cron?
We spend $20,000 with them per year.
What is the status of this engagement?
We started working with them in April 2014, and the work is ongoing.
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The uptime is very important to us because this is a service we provide. If the system has any issues, it will directly impact our customers. It’s very important that we resolve issues in a timely matter. When we have urgent issues, Alen is always able to get things fixed quickly.
How did Cron perform from a project management standpoint?
Alen has been very responsive. We communicate through emails and online chat. On our side, we have requirements that aren’t always clear. When we lay down the project objectives, we have ongoing discussions with Allen. He’s very flexible.
What did you find most impressive about Cron?
Alen is really good at taking ownership of any problem. If we have issues or new feature implementations, he’s always able to get things resolved without us having to remind him. He keeps his eye on the ball.
Are there any areas Cron could improve?
The technology is so diverse and everybody has limitations on technology. Alen is really good at what he does, but sometimes we wish he could know more than what he currently does.
Cron is just one person, so his resources are limited. However, he can provide immediate fixes in an industry where any service interruption is an emergency. He communicates clearly to resolve ambiguous specifications. He is attentive and proactive and has taken ownership of the system.