Crockett Produced (Pty) Ltd

BACKGROUND

Introduce your business and what you do there.

I am the owner of VIP MOVERS AND STORAGE. We are a furniture household and office removal company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crockett Produced (Pty) Ltd?

We weren’t happy with our previous website. We approached Crockett Produced to redesign our whole image, from the company's logo to our entire website.

SOLUTION

What was the scope of their involvement?

Crockett Produced provided us with several different ideas for our logo and image. We finally decided on one proposal, and then they created the website. The team conducts regular updates; if we have any changes, comments, or compliments from customers, they put them on the site. 

The team designed the company and storage signage, the logo for our small and interprovincial trucks, and all of our documents — including invoices, letterheads, price quotations, statements, and banners. They also run our social media and handle the ads. 

What is the team composition?

Our main point of contact was Dave (Creative Director & Designer). We have someone from customer service who helps us with anything we have comments on or need to change. We also have an account manager. 

How did you come to work with Crockett Produced (Pty) Ltd?

We had worked with Dave ten years ago when he was a freelancer. He also was referred by a friend who is in the same industry as us.

How much have you invested with them?

In the beginning, we invested about 150,000 rands (approximately $11,000 USD) to start up. We now work on a monthly retainer of about 15,000 rands (approximately $1,100 USD). 

What is the status of this engagement?

We officially started with Crockett Produced in March 2016. Our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We didn’t work for three months because we were forced to shut down during COVID-19. Crockett Produced came up with business expansion ideas — working for hospitals or transporting extra machines, for example. Instead of not having any income, we ended up with a huge contract with Netcare, an African pharmaceutical company. 

During normal times, the adverts work very well. We ran an ad on a talk radio station, which brought us a lot of exposure. 

How did Crockett Produced (Pty) Ltd perform from a project management standpoint?

The team's project management is brilliant. Their turnaround time is spot on, and if there’s a delay, they always explain why it happened. The team communicates constantly and treats us in a professional manner. 

Our typical methods of communication are emails or phone calls. We used to meet in person, but now we have FaceTime and Zoom meetings. 

What did you find most impressive about them?

I find their communication to be amazing; it shows a lot of professionalism. I like to be informed and not have to call someone constantly for updates. I also appreciate that they offer a variety of services and are like a one-stop-shop.

Are there any areas they could improve?

I don’t have anything for them to improve. Everything’s gone excellent so far. 

Any advice for potential customers?

I highly recommend having a marketing agency for your business. It does wonders to your company’s image, branding, and exposure.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a management consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crockett Produced (Pty) Ltd?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

Crockett Produced developed our WordPress website from scratch. Users can upload their resumes and apply for jobs. The site also highlights different career opportunities and training that we offer. Crockett Produced also designed our business cards.

What is the team composition?

We worked with 2–3 people from their team.

How did you come to work with Crockett Produced (Pty) Ltd?

They came highly recommended. We had a conversation about our needs and told them where we wanted to go.

How much have you invested with them?

We spent $5,000–$10,000.

What is the status of this engagement?

We started working together in 2018, and we went live after two months. Our work is still ongoing with maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The site highlights who we are as a small organization.

How did Crockett Produced (Pty) Ltd? perform from a project management standpoint?

They were good. We touched base frequently to check in on our progress. The project was managed well, and we approved everything at each phase. We collaborated face to face, and via phone calls.

What did you find most impressive about them?

Their quality of work and communication really stands out.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

My advice is to give them a try. They’re a good group of people with fresh ideas. They always keep on top of the project. Be clear on what you want and what vibe your organization would like to convey. If you don’t like something, they’ll change it to suit you.