What evidence can you share that demonstrates the impact of the engagement?
Based on internal feedback, we have a lot fewer tickets logged for problems. Integration with our partners has been easier based on the system that they've developed for us.
How did CroatiaTech perform from a project management standpoint?
They adapted their team to use whatever we used internal, which included Slack, Jira, and Basecamp. They were very flexible to our needs and were ahead of schedule on basically all of the items that we agreed upon, which I was pretty impressed with.
What did you find most impressive about them?
Their team’s extensive experience meant that they could guide us when we reached points of uncertainty. We worked with another outside firm that provided consulting to us on the overall direction and project management. CroatiaTech was experienced and knowledgeable enough that they could speak to us on the same level as that other company. We could use them as a second opinion to make sure everything that was stated to us by the consultants was correct, which was really valuable to us.
Are there any areas they could improve?
I can't think of anything. We didn’t have any problems. The five people that we worked with were top notch. It took a bit of effort at the beginning to adapt their project management system to ours—but that was going above and beyond what we expected anyway.