What evidence can you share that demonstrates the impact of the engagement?
None of our three projects have been launched to the market yet, but the people to whom I’ve shown the booking platform have loved it. There’s nothing like it in the world. Half of the people we’ve approached want to continue with us; since they have custom requirements, we’ve gone back to implement those on the backend. We will send any custom frontend work to CreITive.
Due to the central bank and some unique business procedures, our region has placed strict regulations on payment solutions. We have put that system on hold in order to get our licensing in order. We will be launching it within two or three months, but we have entered it into a competition already and came out on top. People were blown away with our solution, and I definitely raised some eyebrows.
I have approached a government entity regarding our third solution, and we were given permission to proceed.
CreITive has delivered on all the projects we’ve done, and they’ve impressed users. We’re hoping we can find real success with the work.
How did CreITive perform from a project management standpoint?
We’ve appreciated their willingness to develop projects jointly with our team. We interacted quite well with each other.
The three projects we’ve worked with are very different to each other, ranging from B2B to B2C and B2G—or rather business-to-government-to-consumer—solutions. Although we started off with a waterfall approach, we switched to a sprint-based one for the last project. This makes for a more interactive collaboration.
I generally communicate through Skype and email. They’re not in front of me all the time, but they’ve always understood what I was trying to convey.
The team has a detailed, hands-on approach to every project. In the past week, I’ve been extremely busy with my daily work, but they’ve sent me regular emails. If I was late with an answer, they nudged me to get a bit more of my time.
Our part of the world can seem culturally different to Western people. We’ve worked across different industries and legal frameworks, but they understood our challenges. All I’ve had to do was to explain our requirements and send the team some literature if needed. They’ve done their research and asked me questions when necessary.
Scope changes in our latest project caused some delays. That project relies heavily on the law, so changes there affected our timeframe and made it difficult for CreITive to estimate how much time a certain task would take.
I’ve also appreciated the fact that they gave us the source code for the last project we collaborated on. My understanding is that they also keep a copy on their side for future reference.
What did you find most impressive about them?
I’ve found their interactivity to be quite useful. I’ve only contracted one other developer in the past, so I don’t have a lot of market experience. However, I felt comfortable enough with CreITive on our first project to assign them two more.
Since I have some very unique ideas, a hands-on approach is extremely important to me. I needed a partner who understood what we were talking about. Their team has kept collaboration open and offered multiple suggestions about our approach. They not only identify items that may not work, but also come up with alternatives. I’ve gone along with 90% of their recommendations. I don’t know everything, so it’s important to brainstorm with a partner.
Are there any areas they could improve?
Having a technical team in the U.A.E. would be an improvement, but I can accommodate the time difference. Having a team here would help their business in general, since I assume that most other clients are more time-constrained than myself.
Do you have any advice for future clients of theirs?
If the client is looking for value-for-money, I would recommend CreITive. However, they’re definitely not the cheapest option I’ve found.
I would recommend that companies looking to have access to the source code sign a confidentiality agreement to make sure that they are protected from potential unauthorized use of that code. I signed such an agreement with CreITive in the beginning, but I’ve become comfortable enough not to require this. I have more than a working relationship with their team.