Your Magento Partner

WHAT CAN WE DO FOR YOU?

  • Migrate your existing ecommerce to Magento (from Magento 1, Shopify or other platform)
  • Develop your Magento store features (through custom development or extensions)
  • Provide support (server monitoring, automated backups, site monitoring and quick reaction for critical bugs)
  • Design and theme development for Magento (new theme or theme customization, PWA)
  • Launch a new Magento 2 site
  • any other service related to Magento - just let us know what you need, we are waiting for new challenges!

 

WHY US?

  • 400+ Magento projects delivered
  • 10+ years experience
  • Only Magento certified professionals (20+) work on your project. We not only passed the exams, we contributed to creating them.
  • Focus on innovation (first M1 to M2 migration ever, first PWA based on PWA Studio)
  • Several awards (among them Best in Class Implementation and Spirit of Excellence Americas Award from Magento Imagine 2018)
  • Our CEO is Magento Master and the chairman of the board for Magento Association
  • Focus on Magento. We're all in Magento experts.

 

CONTACT US!

+1 (214) 810-5005 or [email protected]

 
$25,000+
 
Undisclosed
 
10 - 49
 Founded
2008
Show all +
Richardson, TX
headquarters
  • 1651 North Collins Blvd, Suite 310
    Richardson, TX 75080
    United States
other locations

Reviews

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E-Commerce Development for Forensic Equipment Company

"Their ability to complete development items that were new or outside the original scope sets them apart."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - June 2017
Project summary: 

Creatuity upgraded an e-commerce website for a forensic equipment company. The team looked to improve the client's performance and enhance the site's design.

The Reviewer
 
11-50 Employees
 
Kansas City, Missouri
Quinn Carr
Marketing Director, Arrowhead Forensics
 
Verified
The Review
Feedback summary: 

The development led to a 25% increase in sales, allowing the client to reach their end of year revenue target. Creatuity establishes a seamless workflow, communicating clearly with the internal team. The team is dedicated, knowledgeable, and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We manufacture and distribute over 3,000 different skus of forensic equipment and supplies. We were started in 1993 and have over 20 employees. I am the Marketing Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creatuity?

Upgrade our commerce website

What were your goals for this project?

Create a more user friendly, visually appearing website.

SOLUTION

How did you select this vendor?

They were easy to work with and showed a level of experience and solutions that we liked.

Describe the project and the services they provided in detail.

They took our dream designs and developed them into a functioning website. They provided details and solutions for us to review on ways to improve our performance and look throughout the process that ultimately deliver a stellar website.

What was the team composition?

The team was about 4 individuals. From an initial client manager, to developer and some accounting individuals that helped with billing, etc

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our revenues have increased 25% and we finally reached our target of $1M in revenue online in a single year.

How was project management arranged and how effective was it?

1 client manager communicated clearly between us and the developer. Discussion could be logged on a messaging board (Portal) that were clearly documented.

What did you find most impressive about this company?

Their ability to complete development items that were new or outside the original scope sets them apart.

Are there any areas for improvement?

During our project the client manager seemed distant because conversations were mostly done on Portal. Now there is a bi-weekly call that feels more personable and also gets quick items knocked out right away.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Always available to answer questions
  • 3.0 Cost
    Value / within estimates
    You pay for the great level of service and development
  • 5.0 Quality
    Service & deliverables
    Love the end product
  • 5.0 NPS
    Willing to refer

Magento 2 E-Commerce Dev for Lifestyle & Luxury Brand

"Creatuity finds creative solutions to implement difficult requests."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2018 - ongoing
Project summary: 

Creatuity redeveloped an e-commerce website for a lifestyle brand. The team migrated the platform from Magento 1 to Magento 2 Commerce Cloud, providing code and implementing a new design according to guidelines.

The Reviewer
 
11-50 Employees
 
Charleston, South Carolina
Director of Marketing, Lifestyle and Luxury Brand
 
Verified
The Review
Feedback summary: 

Delivering a scalable platform, Creatuity developed a stable website to support business growth. The team accommodated design specifications, producing the platform vision to the satisfaction of stakeholders. They offer effective project management tools, which enable continued partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for a lifestyle brand. We sell a variety of product categories to both consumers and businesses directly.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creatuity?

We needed a development partner to manage our Magento e-commerce website because it was having problems. The site was pretty much on life support. We knew that Magento had plans to end support for Magento 1, so it was a good time for a move to Magento 2.

SOLUTION

What was the scope of their involvement?

Initially, we hired them to redesign and re-platform our website from Magento 1 to Magento 2 Commerce Cloud. We had our in-house team create a new look and feel for the site but Creatuity implemented the design. Our team didn’t do any of the code or actual development. Creatuity executed redesign and re-platform for us, launching the new site in February. Since then, we’ve had them on retainer to manage new feature additions, bug fixes, and day-to-day maintenance of the platform.

What is the team composition?

I worked with four people including a project manager directly but there were more people working on the project. I would imagine there was probably a team of eight.

How did you come to work with Creatuity?

Initially, a colleague recommended them. I’d first worked with them when I was at a prior company. For this project, we got proposals from multiple development agencies. We thought that Creatuity did the most extensive scoping process among all contenders. We felt the most confident in their proposal and that we would finish the project on budget.

How much have you invested with them?

We’ve spent between $250,000–$500,000 on their services.

What is the status of this engagement?

We began working with them in August 2018 and the project finished in early April 2019. We’re still working with them on a month-to-month basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website’s in a much better place now. We don’t have to worry about it going down on a daily basis like it on Magento 1. Internally, we have a lot more confidence in its capabilities. Year over year, we’ve continued to grow our e-commerce business. We feel confident that the Magento 2 site’s a scalable solution and will continue to grow with us.

Creatuity did a great job. We designed the look and feel in-house so it’s a custom theme on Magento. Anything we asked for, their team implemented.

How did Creatuity perform from a project management standpoint?

I worked through their portal on a daily basis, which they responded to quickly. It was a really useful tool in making sure that we have records of all our communication about the project. We haven't used email or phone calls.

What did you find most impressive about them?

Creatuity finds creative solutions to implement difficult requests. Again, they've never said no. Their team has always recommended an alternative if they couldn't do exactly what we wanted. For a fashion lifestyle brand, it was really important to get the look and feel exactly how we wanted it. Even if their team experienced challenges, Creatuity has never said they couldn't accomplish a task. 

Are there any areas they could improve?

The only constructive feedback I have is that we were not communicating about the budget as much as we should've toward the end of the project. We had an original scope of work with a specific number of hours, which we went over slightly. I wish that the minute we went over I would’ve been alerted.

Do you have any advice for potential customers?

It’s important to clarify when you expect them to manage something versus when you want to handle a task internally. For example, if you’re asking for a new feature, they’re always willing to give you the keys to the car to manage that project on-site even though they’re fully capable of managing it for you as well. Clarify that expectation. 

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Magento Development for Pressure Washer Manufacturer

“… the proximity that allows you to develop personal connections really benefits the provider-customer relationship.”

Quality: 
5.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
Project summary: 

Creatuity designed the Magento website of a commercial pressure washer manufacturer and retailer. Their team designed and built the website and continues to provide support for its functionality.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Communications Coordinator, Commercial Power Washing Company
 
Verified
The Review
Feedback summary: 

The website and features delivered by Creatuity have been well received and assisted the function of their client. Despite some timeline issues throughout their engagement, the project teams have developed a great working relationship and prioritize clear, frequent communication to solve problems.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a company that manufactures and sells commercial pressure washers, pressure washer supplies, detergents, and training materials. I am the communications coordinator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creatuity?

Originally, we wanted to expand our online presence and we knew that Creatuity had quite a bit of experience with the Magento platform. At that time, we were using Magento One Community Edition. We hired them to help us design and build our Magento site.

SOLUTION

What was the scope of their involvement?

Their role was purely web development, so they handled everything on that end but just as it covered the design and build of the website itself, as well as ongoing maintenance. That includes basic operations work as well as the development of new features for the site.

What is the team composition?

We have a project manager and then a senior project manager, as well as the developers themselves, so on a typical project I might interact with two to three different people.

How did you come to work with Creatuity?

Their team was sort of just dropped into my lap. I think the original reason the company went with their firm is that they are local, have a reputation of being reliable, and are reasonably priced.

How much have you invested with them?

We spend between $50,000–$100,000 a year.

What is the status of this engagement?

We started working together in 2012 and their support is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Typically, we are pleased with the products they develop for us because, by the time we finish the extensive testing steps we go through, they work very well and integrate smoothly into the rest of our system.

How did Creatuity perform from a project management standpoint?

Most of our interactions were through an online portal. We would leave a discussion, and comments and responses could be posted within that forum to track the project progress. Overall, I have found them to be responsive, typically hearing back within a few hours to a few minutes. They are very helpful in terms of explaining issues since we have less of a development background.

What did you find most impressive about them?

I like that they have dedicated account representatives. I’m always talking to the same people and can call them up or ask for them by name if I ever need to talk to them. Having that, along with the proximity that allows you to develop personal connections really benefits the provider-customer relationship.

Are there any areas they could improve?

They have had some problems with certain projects dragging on. I understand that development can be very slow, but we have occasionally been disappointed with the speed of the work. We have to be very specific in creating instructions to replicate any particular issues that we’re facing so that they can find and fix them.

We also had some issues with billing at the beginning because of a lack of communication around how many hours things were taking, but we have worked with their team on that and gotten the issue resolved.

Do you have any advice for potential customers?

Be sure to communicate your needs clearly. They’re a very documentation heavy team and like to have everything spelled out for them, so my advice would be to take time on the front end of a project to outline exactly what you need them to do and then they’ll usually do great work.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    Sometimes projects can drag on
  • 4.0 Cost
    Value / within estimates
    They’re not the most expensive but they’re not the cheapest either
  • 5.0 Quality
    Service & deliverables
    They’re always very responsive and their work is good.
  • 4.0 NPS
    Willing to refer