What evidence can you share that demonstrates the impact of the engagement?
My job was to just deliver the project to the client. I don’t maintain the site, so I don’t have any information about its traffic or other metrics. Had there been a problem, the client would have called me and asked me to work on it, so I don’t think there have been any issues. I emphasized the level of quality I wanted and they delivered it.
How did Creative69 perform from a project management standpoint?
I was happy with the budget. In terms of working, they were happy to go through and review the work multiple times. Even if I asked them to repeat the same task several times, they didn’t complain. They wanted to make sure that they provided the best service possible to the client.
We mainly communicated over the phone. That allowed me to convey the message as easily as possible, while making it as easy as possible for them to understand what I want.
What did you find most impressive about them?
They’re happy to sit down and review an idea until it’s refined. It can be hard to work with people from the other side of the world as they often don’t really understand what the client wants. However, with this team, I didn’t have many issues with the communication at all.
Are there any areas they could improve?
They could improve in terms of timelines. They could give two weeks more notice when quoting a project. However, it’s an IT project, so it goes up and down all the time—I can’t really blame them for it.
Do you have any advice for future clients of theirs?
Have at least 2–3 meetings before assigning the project. Try and go over the requirements several times. I’ve seen other projects fail because the client wanted a lot more than what the original requirements were. It’s easier to have refined requirements to make sure everyone knows what is really required—what the timeframes are and what the budget is.